13 - Dealing with Emergencies: The story of BAW38

NATS Altitude

On 17 January 2008, flight BAW38 crash landed short of the runway at Heathrow Airport following a total loss of power to both engines. Remarkably there were no fatalities, but it remains the most serious commercial aircraft accident in the UK in recent years.
The fact that it did not end in tragedy is testament both to how incredibly safe modern aviation has become, and to the training and professionalism of all the individuals involved.
But what is it really like to be faced with an unfolding emergency? Can any amount of training equip someone with the skill, confidence, and courage to do what’s needed in the midst of a potential disaster?
Hear from two of the controllers in the tower that day about what would be the most memorable, pressurised and emotionally charged few minutes of their lives. Find out how events unfolded and the legacy the incident has had on their lives, careers and wider industry.

You can also watch an on demand version of the livestream on our YouTube channel: https://www.youtube.com/@NatsAero