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The Difference of a Few Degrees with Andy Husbands
Manage episode 405776698 series 2930439
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Imagine treating every diner like Grandma – with warmth, affection, and a genuine concern for their experience. That's the philosophy Andy Husbands, the acclaimed chef behind Smoke Shop BBQ and the author of "Pitmaster," brings to our table in an eye-opening discussion about the transformative power of hospitality in the restaurant world. Andy peels back the layers of what truly makes a restaurant successful. It's not just the sizzle of the barbecue or the mouthwatering flavors, but the total experience from a heartfelt welcome to the final wave goodbye.
We tackle the essentials of guest care, from refining a takeaway order to leaving a lasting impression that turns first-time visitors into lifelong patrons.
Kapitel
1. Importance of Hospitality in Restaurants (00:00:00)
2. Importance of Guest Experience in Hospitality (00:10:03)
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