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Empowering Teams, Perfecting Chicken with Jason & Etkin
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In this episode of Give an Ovation, we’re joined by Jason Sobocinski and Etkin Tekin, the co-founders of Haven Hot Chicken, who are on a mission to redefine the fast-casual dining space. From their roots as winners of the Perfect Pitch competition to expanding to nine locations, Jason and Etkin share the secrets behind their explosive growth and the passion for exceptional food that drives their brand.
Zack, Jason, and Etkin discuss:
- Why training and empowering teams are the cornerstone of their success
- The importance of pride in food quality and culture-building
- How they use guest feedback to maintain consistency and create unforgettable experiences
- Tactics for handling guest recovery and exceeding expectations
Tune in to learn how Haven Hot Chicken is bringing the heat and redefining the fast-casual dining experience!
Kapitel
1. Building Culture and Consistency in Restaurants (00:00:00)
2. Creating Memorable Guest Experiences (00:09:51)
3. Embracing Feedback for Restaurant Success (00:15:42)
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