4. Nicole Mason – Managing Relationships: The 3 Pillars of Expectation Setting

DesignProSuccessStories with Jeff Wortham

Nicole Mason is an attorney with a corporate background. She is the CEO of Omnivantage Business Professionals in the Bay Area near San Francisco, California. Her business focuses on helping smaller businesses focus on growth, and running their businesses more smoothly so they can better enjoy what they do. She is also my business coach for my Landscape Architecture business. I asked her to do this interview because she has helped me understand how to run my business better and help me understand how to deal with parts of the business I have always struggled with. This interview deals with setting expectations with clients and discusses the 3 Pillars of Setting Clear Expectations with some examples from my own business.