#903: Happy National Boss’s Day!

Dental A Team Podcast

Tiff, Britt, and Dana are on the podcast to celebrate those guiding dental practices around the country, including Dental A-Team’s own, Kiera Dent. Let’s give it up to the bosses who we know constantly have their teams’ well-being top of mind.

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Transcript:

The Dental A Team (00:01.719)

Hello everyone. Welcome back to the podcast today is a really fun adventure of a podcast for us today. I snagged both Brittany and Dana for today's podcast and this is super special to us. This is like so close to our hearts and we're so excited to be here. I don't think that we've done a threesome here in a while and that makes me excited. I hope it makes everyone excited. But today is.

bosses day you guys this is national bosses day and this is a day to recognize our teams as well as most importantly today our bosses and we really just want to have some discussions around that so I snagged Britt and Dana today for this incredibly special and hit home hit our hearts podcast today ladies Britt so we don't all speak at the same time how are you today how is how is Britt's world

Britt (00:56.812)

mean, Britt's World is good. Whenever I get to spend time with you guys all together, I don't know that all our listeners understand how much we actually enjoy hanging out with each other. And so getting to spend some time together on the podcast, thanks for doing it, Tiff.

The Dental A Team (01:04.62)

That's true.

The Dental A Team (01:10.856)

Of course, of course it was Shelbi's brilliant brain came up with this idea and she's like, this is coming. I was like, thank goodness. I always miss these dang things. I'm like the, the, you know, thought that counts person. So I was just so happy she thought of it and Dana, Danie over there. How are you?

Dana (01:29.574)

I don't know if I'm gonna live that one down. I'm doing good. Again, just like Britt said, excited to be here, excited to just get a couple extra moments with you two.

The Dental A Team (01:31.68)

You're not.

The Dental A Team (01:39.131)

Awesome. I agree. I agree. And today you guys, I love having the two of you on here. It's so fun. And I'm just so excited to really pour our hearts and our souls into today's podcast for the listeners and for the world to hear but specifically right now in this moment from this care that to hear she is our boss, our leader, our you know, star finder and growth.

grower, like she's our pusher, she's our everything that this company requires in order to keep going. She is the push that's behind us and the love and the heart and the soul that's behind us as well. And I think every one of us on the team could come up with 500 different reasons why she is the incredible leader that she is. But luckily for us, we're the podcasters. So we get to do we get to do the fun part today and love on Miss Kiera Dent and

I think each of us will kind of chime in here and go. We're not gonna take two hours of your time diving into all of these pieces, but Ms. Kiera Dent, she's likely listening to this. At some point, she listens to all of them. And I really want to, from the bottom of my soul, recognize today just the incredible leadership skills that she has honed in over the years. Kiera and I, we've known each other for...

seven, a little over seven years now. Gosh, I think we're like coming up on seven and a half years actually, which is a long time in the world that we live in. And I have had the incredible experience and the incredible opportunity of watching Kiera grow as a human, a real life person and as a leader. And within this company, I have seen her grow through so many stages. And I can't say all, because I know there's still more to come, but she has just become this incredible, invaluable.

piece of all of our lives whether it's in the business and in the company or outside of the company and I hope that she Realizes that and I know she doesn't so I know As often as we can saying it out loud to her in a public platform or wherever it can possibly be She needs to hear those things and the culture that she has she has created and the culture that she has realized that we needed and that she realizes realized that she wanted to emanate to

The Dental A Team (03:54.642)

her team and to the world to massively impact the dental industry on such a high scale like we can is really, really, really key aspect of who she is for us. And ladies, I don't want to steal all the show. know I talk the most. It's just my God given talent here. But I want you guys to chime in too and just let's love on Kiera. And then you guys, we're going to dive into some stories and it's going to be going to be boss day story time. Don't worry, Kiera.

personal stories, it's going to be a boss day story time for all of our clients too. So ladies, welcome to the show. Thank you for being here again. I'm so excited to hear from you.

Britt (04:31.934)

Yeah, you bet. I think Tiff, you said a lot of amazing things, but I think one of the things that I truly appreciate about Kiera and her as a boss is all the ideas that she brings to us, right? Dental A Team, all the things we do, all the random things we come up with, a lot of them come from her brain. And she comes up with way more than what our listeners out there even get to hear experience.

The Dental A Team (04:54.246)

That's so true, yes.

Britt (04:56.546)

Which coming from me like that is a weakness for myself and so I appreciate that so much in her and coming up with ideas and I think when anything needs to be done she can figure out a way, something to figure out a solution to it. And so I think that's one of the things that I value in her the most is just her creative brain, that visionary brain to come up with a million different ideas and I also appreciate that she and I get to go back and forth on some of those ideas and I'm like we'll workshop that one, we'll come back to that one, let's talk about it.

And it's great and it's fun to be able to kind of go back and forth with her. So I truly appreciate that about

The Dental A Team (05:32.326)

Totally agree, totally.

Britt (05:34.42)

Thank

Dana (05:35.238)

But I'll piggyback off that just from the opposite perspective of that. I love that she does bring all the ideas, but she also gives us the space to bring our own ideas and understands that like the team can come up with things and can, I just love that she allows us to be a part of that creative space because it doesn't happen everywhere. And so I do truly.

admire that in her as a leader. And I think that too, like having her as a leader in our company also allows

me to be a better coach, right? Because I see the things I see the grind that she puts into the culture pieces. I see the consistency that she does all the time. And then it makes it easy to say in my coaching, like, I know it works. I've seen it, I have a vision of it. And I have somebody who lives, breathes and is it that just helps make me

coach in those areas so much easier because I see how it works, I see the consistency, I see all the pieces and so those are probably the two things that I truly truly just love and admire is like she lives what she says.

The Dental A Team (06:45.146)

Yeah, I totally agree. And I think it's really cool that we were able to come together today to do this for sure. And like I said, listeners, we're going to get into a couple of other discussions and conversations. But I think it's really cool because the three of us actually have, and listeners for you to know, very different relationships with Kiera in and out of the company. So within the company, we are all consultants, right? That's our first born name here is consultant.

but we each have a different space of life that we live in within the company. And then obviously, know, friendships outside, you know, I've been here for seven and a half years. So like, things are different, you ladies three years, like that's a long time. So things are different in and out of the company, but I just think it's really cool to be able to hear these things from you guys too, and see how different the perspectives are, right? The different pieces that land like, Britt, you're...

you're talking to her constantly. you guys just FYI, Britt is kind of a boss to us too. So Britt, love you, two pieces. Thank you for everything that you do. It's really cool that I get to do this with you on here. But Britt's in that space of like that in between where she's, she's kind of, she is still a consultant. She does still have a handful of clients and she does a lot of our group coaching models, but.

she is that in between space for a lot of things with us. So she gets a perspective of Kiera where she kind of gets hit with the ideas first, and then they get down to the rest of us. you know, and Dana's ton of virtual clients, holy cow, she works so well with so many pieces. And so she gets a lot of the the creative side from Kiera where you guys are creating so much content and just creating this incredibly magical

space of information for so many people and so many so many clients and non clients and a lot of the stuff that you guys see from us comes from, you know, the brainchild of Kiera, but the brainchild of Dana to her Dana, I love that you you spoke on the innovation piece because you really do you have so much innovation in our company and so many ideas and Carol give like a tidbit, you know, after it goes through Britt a tidbit of an idea. But then Dana, like you just run with it and you create this and

The Dental A Team (09:00.097)

incredible product every single time we know we can count on it. We know you're going to get it done and that it's going to be magic like no matter what. So it's just really cool, I think to see those different perspectives based on the positions within the company. And I think it's cool because we all share the same feelings, right? We have different pieces that we'll pick out. But the overarching theme really is that

she's been able to build a company that we can be proud of working with and for. And she's been able to build a company that we can reach so many people and change lives on this massive scale. And we're constantly innovating to ensure that we can reach even more people without detracting from the results or the, you know, the relationships and really just adding value every time. And that comes from Kiera's push and, and her kind of,

almost training us in that way, right? Like her leadership and Dana, like you said, what we get to see, we get to become. And so it builds this space and breeds this mentality where we're like, yes, I can step into that. So as she's stepping out and into a new space, like we're almost right behind her stepping into the space she just showed us and trained us on in all of our different spaces. And it makes me think too of

of the practices that we work with and all of the bosses who are out there, managers, office managers, regional managers, dentists, the doctors, the practice owners, all of you bosses who are out there who are running a similar situation or learning how to do that. And maybe you're at the baby step stages and I want you to know we've all been there and know, Kiera I told you seven and a half years ago did not look like this. were just babies like trying to figure it out and

what it's been able to grow into and the human that Kiera has been able to grow into, even if you're at your baby stages, I want you to know, like you've got examples all around you and you've got mentorship and we're here to say, it's not always easy, but it can be fun. And you can find that path, but with all of those leadership spaces and those quote unquote bosses of the practices,

The Dental A Team (11:13.01)

Dana, you were just talking about a client that you spoke with, I think you said yesterday, and I want to hear, I want you to kind of talk about that. Like I want to hear that side and I want doctors to know and leaders to know that you're all in a very similar space most of the time. There's always someone that you can relate to. So don't ever feel like you're alone and teams. We really want to take you through just some of the

pieces that we see on the other side, that it looks like to be a boss so that we can really talk about how we can always appreciate it, whether it's National Bosses Day or not. And Dana, really talk me through that conversation. think it was spot on and I have a lot of doctors that I talk to, they're in the same space as your client and tell us about it.

Dana (11:59.129)

Yeah, sure. I think it does not open my eyes because I see it all the time. Doctors come to us and it's like part of why they bring coaches on is for their team, right? I want my team to feel like they have a really great resource. I want to figure out how to lower the stress of my team. I want to figure out how they can be more efficient so that like they feel better at the end of the day. And so it's just in recognizing bosses today, I wanted to recognize like the doctors and the owners who really

do stress about their team and not about like my team stresses me out but about how my team is doing are they feeling stressed are they feeling fulfilled are they feeling motivated and the doctor I talked to yesterday was like how do I how do I stretch and expand to able to give my team members raises before I even take home a paycheck

And I just think it's so important to recognize those owners and recognize those bosses and team members to hear that like these owners stress about you and your livelihoods and how they're going to make your life better, whether it's at work or whether it's outside of work.

through a raise or through bonuses or through those are things that doctors ask us about all the time because yes, the practice is right there but the team is right there too. And I think sometimes like that gets missed or unheard or I don't always think to doctors or owners know how to translate that to the team.

The Dental A Team (13:28.39)

I totally agree. totally agree. I think that's something that's a hard conversation to have. think already like finances and financial conversations are difficult, regardless. And for bosses for owners, it's even more difficult. Because when you do collect that money, you know, you know where it's going. And I think a lot of team members are like, okay, I know where this is going. But so it's difficult for doctors to even say, Hey, guys, guess what, like,

I'm living off my savings right now or I'm living off of the loans that I took out to have this practice so that I can make sure you guys get to have a paycheck. And like that's part of practice ownership for sure. And I'm not discrediting that that's not just a factor of practice ownership. So I don't want team members to feel like, gosh, let's go praise our doctors for that. But I want you to understand those spaces. And like Dana said,

And I have a client too that recently said a similar thing where she's still doing a lot of her hygiene on her own and like trying to build her practice, but her TC is like needing a raise and wants a raise and she's like, she deserves a raise and I have to find the money and I'm going to take it out of, know, this space and this doctor is still not taking home a paycheck either. So I love that conversation and that understanding and Britt, I know you've got clients too. And I know you work with our

our group coaching space and actually like our group coaching space you guys is full of these doctors that are you know, it's all the spectrums you guys but I feel like we have such a good group a handful of doctors who are living in that space right now that are trying to figure out their overhead so that they can pay their team so that they can build lifelong relationships with their team members to stay forever and they're thinking of themselves last and Britt I know you have a lot of those conversations too and

And I think, Britt, like, how do you suggest or train or, you work with teams as well. think more than any of us, works with the most teams, Britt, I know you do too. So how do you make sure that the teams without the doctors having to say something like this really can recognize on any day? It doesn't have to be national bosses day, but really just like saying hello and seeing our bosses instead of just us always expecting it on the flip side.

Britt (15:42.08)

Yeah, I think in life, right, it's really important to try to look at something from the other person's perspective, right? And I think it's easy as team members. I mean, I do it too sometimes, right? Like just to think about, like what's the impact to me? What's going on with me? Or even if it's just like me and my team members and not thinking about, all right, what is it like to be an owner? And being an entrepreneur, being a small business owner is not always the easiest path, right? It takes a heart and soul from you.

from these owners to go and do that. And I think that's what I see in our clients. And I love seeing in our clients is that they care so much about what they're doing. And being leaders, being owners, being bosses, sometimes it means making hard decisions. It's like they care so much about team members. And sometimes we've got to have hard conversations to help them see how whatever's going on is impacting the group because they're looking out for the business as a whole.

the group, the whole team as a whole, and they care about you as individuals. So like it is a fine balance. So helping team members just kind of like put yourself in their shoes, right? And I, some team members out there, if you're a lead, then you start to understand it a little bit more of those people that you're in charge of. If you haven't been a lead, like think about if you were a lead of your department, right? Like what would be the things that you're...

watching out for, looking for, that you would be responsible for. And then just like take that to the next level as the in charge of everything. Like the buck stops there and our doctors take that on, right? That's part of being an owner that you take that on, but everybody wants to be appreciated, right? Just like, and being a leader, they give and give and give a lot, right? And they're pulled in lot of different directions and just taking a minute to just recognize it and say, you know what?

that's pretty cool that they're creating this place for us. Or you know what, that's pretty awesome that they bought us lunch today. You're pretty awesome that we went out and did something as a team, or they take such great care of our patients. And like, that's something that I'm just so proud to be a part of because that's not always everywhere. And so there's a lot of great things and great doctors going, you know, that we work with and all around and just take a second to kind of see it from the other side and recognize all that you do have where you're.

The Dental A Team (18:00.949)

I agree. I totally agree. And I think in this moment and this day and on this podcast, like we're here with our hearts and our souls for Miss Kiera Dent 100%. But ladies, I think we're here too to celebrate all of the bosses, all of the managers, all of the leaders and all of the people who are out there making an incredible difference in other people's lives. Even if you just want to take the, you know, small handful of people in your team that you're positively impacting, not to mention the community around you and

anyone that you come into communication with and you touch their hearts and their souls. And I want you guys to walk away today understanding and knowing that we see you, we hear you, we value you. And I know the people that are around you do as well, but we're here to speak on their behalf in case they're not speaking enough and you're not feeling it. You are seen, you are heard, you are valuable and your team would not be where they are.

today, whatever that life looks like, if it weren't for you and your company and your and your practice and your leadership, again, no matter which spectrum that is, if it's exactly how you want it to be, if you're on your way to where you want it to be, or if you're in the space, that's like, gosh, I really, it needs to be totally different. It doesn't matter your team is here with and for you. And the right team is here with and for you and you are loved. And I hope that you have

the most incredible day today, most incredible day tomorrow, and that you just feel that love from all of us and teams, National Bosses Day. So if you didn't know that, go grab a coffee or a flower or chocolate, or just a big hug when you get into the practice and a high five and just say thank you so much for all that you do today and every day.

Ladies, thank you so much for being here with me today. This was a fun podcast to be able to put out into the world. Ms. Kiera Dent, thank you for all that you have provided us with and for providing us with this space. Cause I don't know if y 'all know out there, this podcast is Kiera Dent's brainchild and we would not be here today without her. We would not be able to celebrate her today on this platform if it weren't for the hard work she put in.

The Dental A Team (20:19.289)

over five years ago to make this a reality for all of us. So thank you guys so much. Dana, Britt, thank you for being here. Go love on your bosses and have the best day ever everyone.