Cumberland Lodge podcast

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Vor sechs Jahren hinzugefügt

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Business Transformation Pitch with The CX Goalkeeper

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

vor 6 Tagen29:41

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29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

Cumberland Lodge

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We're an educational charity and social enterprise, empowering young people to question, challenge, and understand some of the most complex social issues today.

172 Episoden

#Cumberland Lodge #Podcasting Education

Cumberland Lodge

updated vor etwa einem Jahr

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We're an educational charity and social enterprise, empowering young people to question, challenge, and understand some of the most complex social issues today.

172 Episoden

#Cumberland Lodge #Podcasting Education

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Cumberland Lodge

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Blueprint for Belonging: Youth voices on social capital 1:21:56

vor 15 weeks1:21:56

1:21:56

With the Planning and Infrastructure Bill, the government has pledged to build 1.5 million new homes and deliver a 10-year infrastructure strategy. However, one critical element is missing: the foundational role of community – our shared civic spaces, places, and facilities. This is a once-in-a-generation opportunity for young people to help shape infrastructure that strengthens social capital and supports the well-being of future generation ensuring new developments don’t just provide housing but also the spaces and connections that help communities thrive. In partnership with Local Trust, drawing on over a decade of learning from the Big Local programme, this webinar recording centres young voices in the conversation about the future of community infrastructure.…

Cumberland Lodge

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Democracy 101 - Electoral Reform with Make Votes Matter 22:57

vor 39 weeks22:57

22:57

Democracy 101 is the monthly podcast series from Cumberland Lodge, giving a comprehensive introduction to all aspects of democracy. In this episode, we explore how electoral systems and electoral reform can affect policy and the impact that it has on young voters. To help us explore these topics, we are joined by Ella and Reuben from the youth wing of Make Votes Matter, a single-issue campaign for proportional representation.…

Cumberland Lodge

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Five Minutes With... Canon Dr Paula Gooder 2:28

vor 40 weeks2:28

2:28

At the launch of our recent Gen Z and the City report, we spoke to Canon Dr Paula Gooder, Chancellor of St Paul's Cathedral, to find out what she thinks the most important issues we can be talking about today are. The Gen Z and the City report explores intergenerational differences in the workplace, with a focus on bridging divides and overcoming misunderstandings. The report is available to read for free on the resources page of the Cumberland Lodge website.…

Cumberland Lodge

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Emerging Leaders - Dan Lawes: Collective Strength 16:17

vor 42 weeks16:17

16:17

How can young people harness their strength to drive movements for change? In this episode of Emerging Leaders, we speak to Dan Lawes, Co-CEO of My Life My Say, a youth-led charity aiming to drive democratic involvement among young people. Dan explores his own journey from coordinating his classmates in school to create a youth democracy conference to his current work with My Life My Say, and how his early learnings are still informing his work today.…

Cumberland Lodge

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Five Minutes With... Bruna Seu 3:14

vor 44 weeks3:14

3:14

In this episode of Five Minutes With... we briefly catch up with Professor Bruna Seu to find out what she thinks is the most important conversation we can be having today. Bruna is a Professor of Psychosocial Studies and Critical Psychology at Birkbeck, University of London and the Founding Director of the Centre for Researching and Embedding Human Rights.…

Cumberland Lodge

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Emerging Leaders - Dylan Zajac 13:08

vor 46 weeks13:08

13:08

If you could go back in time and give yourself a piece of advice, what would that be? In this episode of Emerging Leaders, we speak to Dylan Zajac, Founder and Executive Director of Computers For People, a non-profit providing devices and training to low-income individuals on the East Coast of America. The discussion explores the importance of networks and how one chance encounter can have a cascading impact. Dylan founded Computers For People at 15-years-old with an aim to foster digital equality, repurposing disregarded devices into digital tools. Through device donations, digital skills classes, and free hotspot programmes, the organisation has helped more than 3,000 people access digital resources.…

Cumberland Lodge

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Democracy 101 - What is Populism? with Steph Coulter 26:03

vor 47 weeks26:03

26:03

Democracy 101 is the monthly podcast series from Cumberland Lodge, giving a comprehensive introduction to all aspects of democracy. In this episode, we ask what is populism and how can we identify it? To help us answer these questions, we speak to Steph Coulter from the Bennett Institute of Public Policy.…

Cumberland Lodge

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Five Minutes With... Dame Zandra Rhodes 2:33

vor 48 weeks2:33

2:33

In this episode of Five Minutes With... we briefly catch up with iconic fashion designer Dame Zandra Rhodes, who has designed for countless household names including Freddie Mercury, Barbra Streisand, and Princess Diana. Dame Zandra explores the importance of personal connection in the digital age and how we can achieve it. You can subscribe to Cumberland Lodge’s podcasts on Apple Podcasts, Spotify, SoundCloud, and other major podcast platforms. The views expressed in these podcasts are those of the speakers and not necessarily reflect those of Cumberland Lodge.…

Cumberland Lodge

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An intergenerational conversational for South Asian Heritage Month - Part two 21:48

vor 50 weeks21:48

21:48

Part two of an intergenerational conversation, in celebration of South Asian Heritage Month, between our Programme Officer Munny and members of her family exploring this year's theme - free to be me.

Cumberland Lodge

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An intergenerational conversational for South Asian Heritage Month - Part One 27:48

vor 50 weeks27:48

27:48

In celebration of South Asian Heritage Month, our Programme Officer Munny sat down with members of her family for an intergenerational conversation around this year's theme - free to be me.

Cumberland Lodge

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Five Minutes With... Zara Mohammed 5:46

vor 51 weeks5:46

5:46

This episode of Five Minutes With... features Zara Mohammed, Secretary General of the Muslim Council of Great Britain. Zara talks about British Muslim identity, her experience as a young leader, and how we can create a more optimistic society for young people today. Recorded in May 2024, it offers a message of hope and a reminder of the importance of giving young voices a seat at the table.…

Cumberland Lodge

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Emerging Leaders - Hannah Phillips: Compassionate Leadership 14:46

vor 1 year14:46

14:46

How can we create more compassionate leadership through more civil public discourse? We speak to Hannah Phillips to explore the importance of civility in politics, the role that gender plays, and the need for greater compassion in leadership. Hannah Phillips is a Consultant with The Jo Cox Foundation, PhD student at the University of Oxford, and alumni of the Cumberland Lodge Fellowship scheme. She led the work on The Jo Cox Foundation’s recent Civility Commission report, which highlights that a more inclusive, fairer, and kinder public space is possible, and gives recommendations on how it can be achieved.…

Cumberland Lodge

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Democracy 101 - Mis-, Dis-, and Mal-information with Matteo Bergamini 30:05

vor 1 year30:05

30:05

Democracy 101 is the monthly podcast series from Cumberland Lodge giving a comprehensive introduction to democracy. In this episode, we speak to Matteo Bergamini, Founder and CEO of Shout Out UK, about what mis-, dis-, and mal-information are, what issues arise because of false information, and what can be done to combat it.…

Cumberland Lodge

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Five Minutes With... Kurt Barling 4:59

vor 1 year4:59

4:59

In this episode of Five Minutes With... we speak to Kurt Barling, Professor of Journalism at Middlesex University and former BBC Special Correspondent. Kurt explores how we need to approach the challenges facing society, and how we can avoid polarisation in public discourse to find just responses.

Cumberland Lodge

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Masculinity And Gen Z Boys 58:55

vor 1 year58:55

58:55

A thought-provoking discussion recorded 28 June 2024, exploring the evolving landscape for Gen Z boys. Recent studies show significant divergence in views on gender among young people (16-19 years). While many Gen Zs embrace progressive beliefs, a considerable number of young men still feel pressured to conform to traditional roles and behaviours such as stoicism and being the breadwinner. In a recent survey, one in five men overall said it’s harder to be a man than a woman today (emerging-tensions.pdf, kcl.ac.uk). This tension can be heightened by online content, commonly known as the ‘manosphere’, promoting more aggressive masculinity. Despite these pressures, Gen Z is at the forefront of redefining masculinity to be more inclusive and emotionally expressive. Social media and pop culture also has a pivotal role to play in promoting these trends, supporting young men to value vulnerability and empathy as key aspects of manhood. Our panel includes: - Daniel Guinness, Managing Director at Beyond Equality – an organisation supporting men and boys to develop healthier identities and behaviours through conversation - Kirsty Ruthven, Head of Education at Lifting Limits – an organisation developing a whole-school approach to gender equality through education and voices from the youth…

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