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Customer Service & Dispatching Alignment: Part 2
Manage episode 483636913 series 3044269
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Does your customer service suffer when things get busy? Is your dispatch team constantly playing catch-up?
When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent calls get handled with care. Your team runs smoother—and your customers feel it.
In this week’s episode of Cracking the Code, Weldon Long talks shop with Gary Elekes and gives the tools you need to use your internal information alongside routing algorithms to dispatch with precision. With smart systems and the right people, urgency becomes your advantage, not your downfall.
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