SERIES 2 EPISODE 48 CUSTOMER CARE - Focus on customer service to gain confidence and build your brand

Andrew's Podcast on: 50 WAYS TO SUCCEED AT WORK

Send us a Text Message.

Andrew shares a story about a junior employee who went above and beyond to provide exceptional customer care.
When a distressed customer called the company, the employee took the initiative to reassure the customer and arranged a private hire car to ensure she arrived in time for a training event. This act of going the extra mile eventually led to the employee's promotion to a senior role and further career advancement.

Andrew explains that having a personal brand is essential and goes beyond just reputation. It is the impression people have of you and reflects who you are as a person.
Your personal brand is built on your experience, expertise, competencies, actions, and achievements. In the context of customer care, your personal brand is how you interact with others and provide value to them. Whether it's your team, boss, or other departments, treating them as customers and delivering satisfaction contributes to building your brand.
To deliver excellent customer care that enhances your brand, Andrew suggests clarifying your mission statement and defining what success means to you. For example, being a supportive colleague, offering value, having a broad vision, and being a problem solver are key aspects of building your brand.
Five critical touchpoints can help build your personal brand: Communication, impact, problem-solving, handling mistakes, and exceeding expectations. These touchpoints will set you apart from others and enhance your personal brand.

A solid personal brand can help you succeed at work by attracting greater responsibility. It opens up more opportunities and improves your chances of finding fulfilling work.
A powerful personal brand also enhances your credibility, setting you apart from others.
Andrew encourages you to take immediate action by considering yourself a dedicated customer care provider, actively seeking opportunities to support your customers, and using the five essential touchpoints to deliver outstanding customer care.
By honing your customer service skills, you can build your brand and increase your chances of success in the workplace.
Can't wait for Series 2 to run its course? Then buy Andrew's new book, published on Amazon, and there's also an Audio version.
Further reading and videos: Andrew recommends some useful follow through material which you can find for each episode at50Ways.site/reading; and 50Ways.site/watch.
BOOK:
The 50 Ways to Succeed at Work book is a standalone companion to Andrew Leigh's weekly podcasts.
It's an essential resource for all job starters and those at work for a few years.
Dip in and out and take what seems helpful.
https://www.amazon.co.uk/dp/B0BRM569KY