Teaching the Language of Insurance with Osiris Maldonado

Agency Nation Radio

In this episode of Declaration of Independence on Agency Nation Radio Podcast, Osiris Maldonado, the co-founder of Pronto Insurance located in Schaumburg, Illinois sits down with Will Jones, Independent Agent magazine editor-in-chief. Osiris shares her journey from car sales into agency ownership and how educating her staff and the community creates a ripple effect of loyalty and success. “I always thought, if I ever had an agency, I would do things differently,” says Osiris. “A lot of agencies focus on selling a policy to be profitable, not on educating the Hispanic community.” Today, Pronto Insurance is focusing on expanding into new states, entering new lines of insurance, and training licensed agents. As the majority of Pronto’s clients and staff are Hispanic, Osiris is making it her mission to educate her community about insurance, and provide a stable, rewarding career to her staff. Find out how she expanded her team, writing over $4.5 million in personal lines premium in 2022. Agency Nation Radio is where insurance professionals turn on the mic and share unscripted stories about leadership, technology, marketing, success, and failure—stories that helped make them the professionals they are today. From main street USA to the pages of Independent Agent magazine—we’ve got the stories you want to hear. For more, catch Agency Nation Radio on your favorite streaming platform or visit https://www.iamagazine.com/podcasts THANK YOU TO OUR SPONSOR: This episode is brought to you by AM Best, a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. The AM Best Mobile App lets users monitor Best's Credit Ratings, look up information on specific insurers, and keep up with AM Best's insurance industry research and news headlines—all at no cost. Learn about the new, enhanced version of the app at www.ambest.com/mobileapp. MEET OUR GUEST: Independent Agent magazine: https://www.iamagazine.com/magazine/issues/2023/september/declaration-of-independents-osiris-maldonado Pronto Insurance Services: https://www.prontoinsuranceservices.com/