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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
STP Radio
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Inhalt bereitgestellt von Software Test Pro. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Software Test Pro oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
STP Radio is brought to you from the community of Software Test Professionals to showcase contemporary software testing topics, techniques, tools, practices and thought leaders from the industry. More information can be found at: www.softwaretestpro.com.
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92 Episoden
Alle als (un)gespielt markieren ...
Manage series 44001
Inhalt bereitgestellt von Software Test Pro. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Software Test Pro oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
STP Radio is brought to you from the community of Software Test Professionals to showcase contemporary software testing topics, techniques, tools, practices and thought leaders from the industry. More information can be found at: www.softwaretestpro.com.
…
continue reading
92 Episoden
Alle Folgen
×Hello friends - in this episode we have an in-depth conversation with Cathy Huang from long-time sponsor and supporter of STP, Applause ( www.applause.com ). Specifically we learn from Cathy's customer feedback and experiences around automation strategy, artificial intelligence and some possible new capabilities coming to the Applause solutions. Thank you for listening and please consider giving us a rating and review online wherever you listening to this podcast.…
We welcome back to the show the co-founder and CEO of PinkLion.AI Jennifer Bonine to discuss her upcoming trifecta of a workshop, a session, and a keynote at STPCon in San Diego, California - March 30 - April 2. But please, don't be surprised if you hear Jennifer talk about her world-wide participation in global development projects, socially responsible initiatives, and the future of what we do as testers and quality analysts in the 4th industrial revolution. Learn more about Jennifer's participation in STPCon at https://www.stpcon.com/speakers/jennifer-bonine/ and more about PinkLion business at https://www.pinklion.ai/…
Paul Merrill is CEO and Principal Software Engineer in Test of Beaufort Fairmont Test Automation Services. He is also an incredibly ingenious tester, developer and teacher on the subjects of quality and test automation. We had a far-reaching conversation on topics from testing, DevOps, woodworking, and shoes. Learn more about Paul's upcoming keynote, session, and workshop at https://www.stpcon.com/speaker/paul-merrill/ .…
STP Radio welcomes Nancy Kelln back to the show, where we chat about her upcoming workshop and session at the Spring 2020 Software Test Professionals Conference in San Diego at the end of March. Nancy is a fantastic teacher and speaker, and this year she's going to include robots in her workshop. Real, honest-to-goodness, robots. Don't miss it! Learn more at www.stpcon.com .…
Leandro Melendez (a.k.a. Señor Performo) joins us for a pretty in-depth conversation about his upcoming performance workshop in which he helps people to learn one of the hardest and most complex part so performance test scripting: transport level data correlation. Wow! Leandro has been a lead consultant for Qualitest ( www.qualitestgroup.com ) for more than 10 years and travels the world-over assisting their customers with performance testing and engineering initiatives. Register for STPCON here: www.stpcon.com…
In this episode of STPRadio I catch up with agile testing guru Melissa Tondi at the recent STPCON Conference held in Boston, MA. Melissa shares some insights about her fantastic workshop on agile testing management and strategy, her session on modern testing and even the future of her session proposals for STPCON Spring 2020 in San Diego. New England clam chowder for the win! Visit softwaretestpro.com to learn more!…
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STP Radio

At the recent STPCON in Boston, MA I had a chance to catch up with Kirk Walton of tapQA - a fantastic bunch of test consulting gurus from my home state of Minnesota here in the Mid-west of the USA. We chatted about hot trends in customer demands of testing, the future of our practices and approaches and we both agreed that broomball is not actually a sport. Learn more about tapQA at their website: https://www.tapqa.com/…
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STP Radio

1 Live from STPCon Fall 2019 1:11:38
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It's happened again, on this time Señor Performo Leandro Melendez joins us as we celebrate 10 years of STPCON here in Boston. In this episode, as usual, we have audience participation sharing testimonials from the conference, a heart-warming New of The Damned story, celebration of Dot Graham's lifetime achievement and planes flying overhead! Learn more at www.stpcon.com !…
Hola Software Test Professionals! This is an interview with attendee Diego Molina from Sauce Labs with our guest host Leandro Melendez. They had a great conversation about general test automation, new innovations from Sauce Labs and the STPCON conference here in Boston. The entire interview is in Español (Spanish) so for the English speaking audience, you might skip this one! Estamos en la #STPCon y nos topamos a nuestro amigo Diego Molina! Aprovechamos para platicar con el literalmente secuestrandolo y entrevistandolo! Nos cuenta su trayectoria y movimientos en el mundo del testin con recomendaciones para los amigos Latinos y de habla hispana.sa…
Returning to STPCON this Fall 2019 is Robin Goldsmith, the president of the SQGNE - one of the longest running communities in New England. Robin is going to share the teachings from his forthcoming book "Write Right Agile User Story and Acceptance Test Requirements Right" - we had a delightful conversation packed with information for anyone visiting the Boston area for the first time. Learn more about Robin's session here: https://www.stpcon.com/speakers/robin-goldsmith/…
In this episode, long-time Software Test Pro contributor and supporter Dawn Haynes joins me to share some insights....and when I mean insights, I'm serious. The connections she makes for the personal and professional experiences of software testers is as unique as it is profound. She's teaching a workshop around testing stakeholders and a session on being more agile in your work as a tester. Learn more about her attendance here: https://www.stpcon.com/speakers/dawn-haynes/…
What planet are you from? Did you say Jupiter? Well, let hang on there downward dog, you've gotta tune into what Brendan Connolly is teaching at STPCON this Fall. If you've never heard of Jupyter Notebooks - you're probably not alone. If you've never seen how to apply them to mob testing and automation, then Brendan can help you transport your skills to a whole new planet. Learn more about his workshop and session here: https://www.stpcon.com/speakers/brendan-connolly/…
Joyce Lin is a Developer Advocate with Postman - one of the most popular API testing and development tools used across thousands of test practitioners across the industry. In this episode she shares a bit about the introduction workshop and potentially some of the advanced tips-n-tricks she's been teaching a developer conferences in the past few years. Learn more about her session at the website: https://www.stpcon.com/sessions/workshop-test-automation-with-postman/…
Paul Merrill is Principal Software Engineer in Test and founder of Beaufort Fairmont Automated Testing Services. Frequent writer and international speaker, Paul works with clients every day to accelerate testing, mitigate risks, and increase the value of testing processes with test automation. Paul has a unique perspective on launching and maintaining quality products. Learn more about test automation at https://beaufortfairmont.com/webinars . Register for the STPCON conference at https://www.stpcon.com…
In this episode, we catch up with Jennifer Bonine, the CEO, and co-founder of PinkLion.AI a new company in the artificial intelligence tech space working on integrations and wholistic solutions to help the customer overcome hidden challenges to building effective ML/AI solutions. In addition to her session on Test Data and AI - she's also teaching a workshop on Agile Leadership that you won't want to miss. Find out more at https://www.stpcon.com !…
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