It’s the very first episode of The Big Pitch with Jimmy Carr and our first guest is Phil Wang! And Phil’s subgenre is…This Place is Evil. We’re talking psychological torture, we’re talking gory death scenes, we’re talking Lorraine Kelly?! The Big Pitch with Jimmy Carr is a brand new comedy podcast where each week a different celebrity guest pitches an idea for a film based on one of the SUPER niche sub-genres on Netflix. From ‘Steamy Crime Movies from the 1970s’ to ‘Australian Dysfunctional Family Comedies Starring A Strong Female Lead’, our celebrity guests will pitch their wacky plot, their dream cast, the marketing stunts, and everything in between. By the end of every episode, Jimmy Carr, Comedian by night / “Netflix Executive” by day, will decide whether the pitch is greenlit or condemned to development hell! Listen on all podcast platforms and watch on the Netflix Is A Joke YouTube Channel . The Big Pitch is a co-production by Netflix and BBC Studios Audio. Jimmy Carr is an award-winning stand-up comedian and writer, touring his brand-new show JIMMY CARR: LAUGHS FUNNY throughout the USA from May to November this year, as well as across the UK and Europe, before hitting Australia and New Zealand in early 2026. All info and tickets for the tour are available at JIMMYCARR.COM Production Coordinator: Becky Carewe-Jeffries Production Manager: Mabel Finnegan-Wright Editor: Stuart Reid Producer: Pete Strauss Executive Producer: Richard Morris Executive Producers for Netflix: Kathryn Huyghue, Erica Brady, and David Markowitz Set Design: Helen Coyston Studios: Tower Bridge Studios Make Up: Samantha Coughlan Cameras: Daniel Spencer Sound: Charlie Emery Branding: Tim Lane Photography: James Hole…
Player FM - Internet Radio Done Right
Checked 8d ago
Vor dreiundzwanzig Wochen hinzugefügt
Inhalt bereitgestellt von Mike Hernandez. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Mike Hernandez oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
Player FM - Podcast-App
Gehen Sie mit der App Player FM offline!
Gehen Sie mit der App Player FM offline!
))
Daily Deals
Podcasts, die es wert sind, gehört zu werden
GESPONSERT
Smoke Break - Assistant Managers
Alle als (un)gespielt markieren ...
Manage series 3628761
Inhalt bereitgestellt von Mike Hernandez. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Mike Hernandez oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
…
continue reading
22 Episoden
Teilen
Alle als (un)gespielt markieren ...
Manage series 3628761
Inhalt bereitgestellt von Mike Hernandez. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Mike Hernandez oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
…
continue reading
22 Episoden
Alle Folgen
×
Smoke Break - Episode 22: The Art of Active Listening Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the difference between simply hearing customers and truly listening to them. Learn essential active listening techniques that transform customer interactions, build stronger relationships, and help you resolve issues more effectively as an assistant manager. Episode Overview Master essential active listening elements: Eye contact optimization Body language awareness Response planning prevention Clarifying question techniques Complete message interpretation Eye Contact Management Learn to implement: Natural engagement techniques Comfortable contact maintenance Attention demonstration methods Professional interaction standards Customer comfort consideration Body Language Awareness Develop approaches for: Engagement signal demonstration Non-verbal cue matching Appropriate response indicators Concern acknowledgment methods Professional demeanor maintenance Focus Enhancement Strategies Master techniques for: Complete attention dedication Response planning prevention Multi-channel listening (words, tone, body language) Present-moment awareness Distraction elimination methods Clarifying Question Implementation Create systems for: Understanding verification protocols Summary statement techniques Specific question formulation Message confirmation methods Communication accuracy enhancement Customer Message Interpretation Implement strategies for: Complete communication assessment Tone recognition techniques Body language reading Context understanding Emotional awareness development Assistant Manager's Action Item This week's active listening challenge: Practice with three different customers Focus on complete message reception Pay attention to words, tone, and body language Use clarifying questions for verification Implement understanding confirmation techniques Check-In Question What's the biggest mistake people make when trying to listen actively? A) Not making eye contact B) Planning their response while the other person is still talking C) Not asking questions Resources Mentioned Visit cstorethrive.com for additional communication resources Next Episode Preview Stay tuned for more strategies to enhance your management skills and customer relationship building. "Smoke Break" delivers weekly training for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #ActiveListening #CustomerCommunication #AssistantManagerTraining #CustomerService #CommunicationSkills #RetailLeadership…
S
Smoke Break - Assistant Managers
Smoke Break - Episode 21: Putting It All Together - Creating the Ultimate Customer Experience Episode Duration: 6 minutes Join host Mike Hernandez as he demonstrates how to combine all customer service skills into seamless, exceptional experiences. Learn how to blend cue reading, empathy, needs anticipation, and expectation management to create memorable interactions that transform one-time shoppers into loyal customers. Episode Overview Master integrated customer service elements: Skill combination strategies Scenario-based application Team leadership approaches Experience orchestration techniques Consistency implementation methods Skill Integration Techniques Learn to combine: Cue reading with responsive service Empathy with needs anticipation Speed with thoroughness Efficiency with personal connection Problem-solving with relationship building Real-World Application Scenarios Develop approaches for: Rushed customer management Elderly customer assistance Weather-related service adaptations Special needs accommodation Personalized experience creation Team Development Strategies Master techniques for: Success story sharing Skill modeling behaviors Performance recognition methods Training reinforcement approaches Service standard implementation Experience Orchestration Create systems for: Seamless interaction flow Multi-skill application Consistent quality delivery Customer journey optimization Service excellence maintenance Leadership Implementation Implement strategies for: Team skill development Performance coaching Service standard enforcement Experience quality monitoring Continuous improvement culture Assistant Manager's Action Item This week's integration challenge: Create one perfect customer interaction Apply all discussed service skills Document successful combinations Share effective techniques with team Implement consistent excellence standards Check-In Question What's the most important factor in creating the ultimate customer experience? A) Having the lowest prices B) Being the fastest C) Consistently meeting customer needs while showing you care Resources Mentioned Visit cstorethrive.com for additional customer experience resources Next Episode Preview Stay tuned for more strategies to enhance your management skills and team leadership effectiveness. "Smoke Break" delivers weekly training for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. This episode concludes our customer service series. #ConvenienceStore #CustomerExperience #ServiceExcellence #AssistantManagerTraining #TeamLeadership #RetailManagement #CustomerLoyalty…
Smoke Break - Episode 20: Reading and Responding to Customer Cues Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how to interpret and react to the silent signals customers communicate through their body language, tone, and expressions. Learn why understanding these non-verbal cues is essential for providing exceptional service and anticipating customer needs before they're verbalized. Episode Overview Master essential customer communication elements: Non-verbal signal recognition Body language interpretation Voice tone analysis Facial expression understanding Proactive service approaches Body Language Interpretation Learn to identify: Crossed-arm frustration indicators Confused expression recognition Hurried behavior patterns Shopping hesitation signals Assistance requirement cues Voice Tone Analysis Develop approaches for: Quick-speaking customer management Hesitant customer reassurance Tone matching techniques Energy level adaptation Communication style flexibility Facial Expression Recognition Master techniques for: Smile acknowledgment strategies Furrowed brow response Early expression detection Service adjustment methods Customer comfort enhancement Proactive Response Implementation Create systems for: Rush customer experience streamlining Confused customer support Service personalization Problem prevention approaches Experience enhancement techniques Assistant Manager's Action Item This week's customer observation task: Pay special attention to non-verbal cues Make mental notes when spotting signals Consider appropriate response options Implement tailored service approaches Evaluate effectiveness of responses Check-In Question What's the best way to respond to customer cues? A) Ignore them and wait for customers to speak up B) Notice them and respond appropriately C) Point them out to the customer Resources Mentioned Visit cstorethrive.com for additional customer service resources Next Episode Preview Stay tuned for more strategies to enhance your management skills and customer service excellence. "Smoke Break" delivers weekly training for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #CustomerService #BodyLanguage #RetailManagement #ServiceExcellence #AssistantManagerTraining…
Smoke Break - Episode 19: The Power of Empathy in Customer Service Episode Duration: 8 minutes Join host Mike Hernandez as he shares insights on developing and fostering empathy in customer interactions. Learn how to lead your team in creating meaningful customer connections that transform typical transactions into memorable experiences. Episode Overview Master essential empathy elements: Active listening techniques Situational awareness Body language reading Need anticipation Perspective taking Customer Understanding Learn to implement: Context recognition Customer situation assessment Personal circumstance awareness Emotional state identification Experience personalization Active Listening Leadership Develop approaches for: Complete attention techniques Non-verbal cue recognition Response delay management Clarification question usage Team listening skill development Body Language Awareness Master techniques for: Customer comfort assessment Confusion recognition Frustration identification Assistance timing Proactive engagement Need Anticipation Create systems for: Complementary need identification Situational requirement assessment Proactive solution offering Customer journey mapping Experience enhancement Assistant Manager Action Item This week's empathy development task: Practice customer situation reading Select five different customers Identify needs before they're stated Note contextual and behavioral clues Adjust service approach accordingly Resources Mentioned Visit cstorethrive.com for additional customer service resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #CustomerEmpathy #RetailManagement #TeamLeadership #ServiceExcellence #CustomerConnections…
Smoke Break - Episode 18: Common Customer Needs in Convenience Stores Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down the fundamental customer needs that drive convenience store visits. Learn how to lead your team in prioritizing these core needs to enhance customer satisfaction and build store loyalty. Episode Overview Master essential customer needs: Convenience optimization Product availability Friendly service delivery Cleanliness standards Value perception Convenience Enhancement Learn to implement: Quick shopping path development Intuitive store organization Time-saving layout strategies Efficient checkout processes Customer flow optimization Availability Management Develop approaches for: Essential item stocking Off-hour inventory planning Emergency product strategies Consistent supply maintenance Stockout prevention Service Excellence Master techniques for: Genuine customer engagement Team service standard development Memorable interaction creation Regular customer recognition Helpful attitude cultivation Cleanliness and Environment Create systems for: Comprehensive cleanliness standards Restroom maintenance Shelf organization External appearance management Fresh store atmosphere Assistant Manager Action Item This week's customer needs task: Select one fundamental customer need Identify three improvement opportunities Develop implementation strategies Lead team in execution Monitor customer response Resources Mentioned Visit cstorethrive.com for additional customer service resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #CustomerNeeds #RetailManagement #TeamLeadership #ServiceExcellence #StoreOperations…
Smoke Break - Episode 17: Understanding Different Customer Expectations Episode Duration: 8 minutes Join host Mike Hernandez as he shares insights on recognizing and adapting to varied customer expectations in your store. Learn how to lead your team in providing personalized service that meets the diverse needs of your customer base. Episode Overview Master customer expectation factors: Age-based differences Income level variations Cultural considerations Location-specific expectations Time-of-day customer patterns Age-Based Service Adaptation Learn to implement: Tech-friendly options for younger customers Personal touch for older patrons Speed versus conversation balance Assistance level adjustment Generational preference awareness Economic Factor Recognition Develop approaches for: Premium product seekers Value-conscious shoppers Deal expectations management Quality perception balancing Price sensitivity recognition Cultural Awareness Master techniques for: Communication style adaptation Interaction preference recognition Service expectation variations Cultural sensitivity Diverse customer connections Location and Timing Considerations Create systems for: Urban versus rural expectations Rush hour efficiency needs Browsing customer support Regular customer relationship building Time-of-day service adjustment Assistant Manager Action Item This week's customer observation task: Identify three customer expectation types Document different service preferences Note time-of-day pattern variations Observe team response effectiveness Develop service adaptation strategies Resources Mentioned Visit cstorethrive.com for additional customer service resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #CustomerService #RetailManagement #TeamLeadership #ServiceAdaptation #RetailSuccess…
Smoke Break - Episode 16: Product Knowledge - Your Secret Weapon Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that enhances customer service and boosts sales. Learn how to lead your team in becoming product experts who can confidently guide customers to the perfect purchase. Episode Overview Master essential product knowledge elements: Inventory awareness techniques Product detail expertise Alternative recommendations Systematic learning approaches Team knowledge development Store Navigation Mastery Learn to implement: Daily store walkthrough routines Product location memorization New item awareness Promotional display familiarity Layout change monitoring Product Detail Expertise Develop approaches for: Understanding product features Freshness monitoring Quality assessment Customer preference matching Comparative product knowledge Alternative Recommendations Master techniques for: Substitution suggestions Comparable product identification Out-of-stock solutions Cross-category recommendations Value proposition communication Knowledge Building Systems Create frameworks for: Sectional expertise development Progressive learning strategies Information retention techniques Practical application methods Team knowledge sharing Assistant Manager Action Item This week's knowledge building task: Select one store section Develop complete product expertise Document key selling points Create alternative recommendations Progress to new section daily Resources Mentioned Visit cstorethrive.com for additional product knowledge resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #ProductKnowledge #RetailManagement #CustomerService #TeamLeadership #SalesExcellence…
S
Smoke Break - Assistant Managers
Smoke Break - Episode 15: Time Management - Balancing Service and Operations Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for managing the competing demands on your time as an assistant manager. Learn how to balance excellent customer service with operational responsibilities while maintaining your sanity. Episode Overview Master essential time management elements: Peak hour planning techniques Flexible routine development Delegation strategies Task batching methods Priority management systems Peak Period Management Learn to implement: Rush hour task planning Quiet period optimization Customer flow anticipation Service-focused scheduling Operational timing adjustment Routine Development Develop approaches for: Creating daily frameworks Building in flexibility Strategic task placement Workload distribution Schedule adaptation Delegation Excellence Master techniques for: Team capability building Responsibility distribution Independent operation training Task handoff procedures Oversight balance Task Organization Create systems for: Similar task batching Activity categorization Efficiency maximization Workflow optimization Transition minimization Assistant Manager Action Item This week's time management task: Document all shift activities Identify combination opportunities Determine delegation possibilities Assess timing optimization Implement one routine change Resources Mentioned Visit cstorethrive.com for additional management resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #TimeManagement #RetailManagement #TeamLeadership #ProductivityHacks #WorkflowOptimization…
Smoke Break - Episode 14: Building a Customer Service Dream Team Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for developing and maintaining a team that consistently delivers outstanding customer service. Learn how to train, motivate, and lead your staff to create memorable customer experiences. Episode Overview Master team development approaches: Continuous training techniques Example-based learning methods Role-play implementation Cross-training benefits Recognition systems Ongoing Training Strategies Learn to implement: Weekly coaching sessions Success story sharing Challenging situation discussions Consistent skill reinforcement Progressive skill development Example-Based Learning Develop approaches for: Highlighting successful interactions Real-time positive feedback Teachable moment identification Peer learning opportunities Service standard demonstrations Practical Skill Development Master techniques for: Scenario-based role-playing Common situation practice Confidence building exercises Service recovery training Customer interaction preparation Team Motivation Create systems for: Recognizing outstanding service Public acknowledgment Achievement celebration Positive reinforcement Service excellence culture Assistant Manager Action Item This week's team building task: Implement "Customer Service Star of the Week" Select exceptional service provider Share success story with team Display recognition visibly Monitor impact on team motivation Resources Mentioned Visit cstorethrive.com for additional team development resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #CustomerService #TeamDevelopment #RetailManagement #LeadershipSkills #StaffTraining…
Smoke Break - Episode 13: Turning Unhappy Customers into Loyal Fans Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for transforming customer complaints into opportunities for building loyalty. Learn how to lead your team in handling difficult situations with professionalism and care. Episode Overview Master essential complaint management: Initial response techniques The Three A's methodology Quick resolution strategies Follow-up procedures Documentation systems The Three A's Framework Learn to implement: Acknowledge: Validating customer concerns Apologize: Offering sincere apologies Act: Taking immediate resolution steps Application in various scenarios Training team on consistent approach Response Management Develop approaches for: Setting the right initial tone Prioritizing customer concerns Demonstrating genuine empathy Avoiding defensive reactions Maintaining professional composure Resolution Strategies Master techniques for: Quick problem assessment Immediate action implementation Alternative solution development Customer satisfaction confirmation Recovery experience creation Follow-Up and Documentation Create systems for: Customer follow-up protocols Complaint tracking mechanisms Pattern identification Preventative measure implementation Service improvement integration Assistant Manager Action Item This week's service improvement task: Create customer complaint tracking system Implement Three A's approach Train team on response protocols Monitor resolution effectiveness Analyze patterns for prevention Resources Mentioned Visit cstorethrive.com for additional customer service resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #CustomerService #ComplaintResolution #RetailManagement #TeamLeadership #ServiceRecovery…
Smoke Break - Episode 12: The Art of Customer Service Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for creating and maintaining exceptional customer service standards in your store. Learn how to lead your team in delivering consistent, quality interactions that build customer loyalty. Episode Overview Master key customer service leadership: Setting service standards Customer interaction fundamentals Complaint handling techniques Team empowerment strategies Continuous improvement approaches Customer Engagement Fundamentals Learn to implement: Effective greeting protocols Active listening techniques Body language awareness Attentive service delivery Consistent experience creation Complaint Resolution Develop approaches for: Listen-first methodology Professional detachment Solution-focused responses Empathetic communication Service recovery opportunities Team Leadership Master techniques for: Service standard modeling Decision-making empowerment Knowledge building Task balancing guidance Performance recognition Prioritization Skills Create frameworks for: Customer-first focus Task management during service Response time optimization Team resource allocation Situational decision-making Assistant Manager Action Item This week's service enhancement task: Select one service aspect for improvement Create implementation strategy Model behavior for team Provide feedback on performance Measure customer response Resources Mentioned Visit cstorethrive.com for additional customer service resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #CustomerService #RetailManagement #TeamLeadership #ServiceExcellence #RetailSuccess…
Smoke Break - Episode 11: Building a Culture of Safety and Compliance Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for creating a work environment where safety and compliance become ingrained in daily operations. Learn how to transform safety from a set of rules into a core part of your store's culture. Episode Overview Master key safety leadership elements: Daily safety integration Ongoing training approaches Meaningful documentation Team engagement techniques Continuous improvement strategies Safety Communication Learn to implement: Morning meeting safety moments Positive reinforcement techniques Open dialogue frameworks Concern response protocols Consistent messaging approaches Training Enhancement Develop approaches for: Continuous learning opportunities Positive behavior recognition Real-time coaching moments Skill reinforcement Knowledge retention checks Documentation Practices Master techniques for: Meaningful safety inspections Beyond checkbox compliance Thorough equipment testing Hazard identification Effective record-keeping Team Engagement Create systems for: Safety suggestion programs Employee recognition Input solicitation Concern response Collaborative safety improvements Assistant Manager Action Item This week's culture-building task: Implement safety suggestion board Check and respond to entries daily Acknowledge all contributions Follow through on viable suggestions Share outcomes with team Resources Mentioned Visit cstorethrive.com for additional safety management resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #SafetyCulture #RetailManagement #TeamLeadership #WorkplaceSafety #ComplianceManagement…
Smoke Break - Episode 10: Emergency Preparedness and Response Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for preparing your store and team for emergencies. Learn how to develop and implement critical safety protocols that protect your customers and staff during unexpected situations. Episode Overview Master key emergency readiness: Fire safety protocols Medical emergency response Severe weather procedures Power outage management Robbery response plans Fire Safety Management Learn to implement: Fire extinguisher maintenance Access point clearance Evacuation route planning Response time testing Staff training protocols Medical Emergency Response Develop procedures for: First aid kit maintenance Response limitations Professional assistance coordination Documentation requirements Team member responsibilities Environmental Emergency Preparation Master approaches for: Severe weather sheltering Power outage management Equipment protection Customer safety protocols Refrigeration contingencies Security Incident Management Create protocols for: Robbery response De-escalation techniques Witness best practices Staff protection priorities Post-incident procedures Assistant Manager Action Item This week's emergency preparation task: Select one emergency scenario Walk through response steps Identify procedure gaps Create implementation plan Train team on protocols Resources Mentioned Visit cstorethrive.com for additional safety management resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #EmergencyPreparedness #RetailSafety #TeamLeadership #CrisisManagement #WorkplaceSafety…
Smoke Break - Episode 9: Labor Laws and Employee Rights Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down essential labor laws and employee rights that assistant managers need to understand. Learn how to create a fair, compliant workplace while protecting both your team and your business. Episode Overview Master critical compliance areas: Scheduling requirements Wage and hour regulations Break management Minor employment rules Documentation practices Scheduling and Hours Management Learn to implement: Proper schedule notification Overtime calculation Rest period requirements Fair scheduling practices Workload distribution Pay and Compensation Develop protocols for: Minimum wage compliance Overtime calculation Final paycheck procedures Tip management Pay record maintenance Break Management Master approaches to: Meal break implementation Rest break scheduling Coverage during breaks Documentation systems State-specific requirements Special Employment Categories Create systems for: Minor employment limitations Task restrictions Equipment operation rules Hour limitations Training requirements Documentation and Compliance Learn effective methods for: Record maintenance Labor law poster display Complaint handling Investigation procedures Harassment response Assistant Manager Action Item This week's compliance task: Review break schedule system Check state-specific requirements Ensure documentation procedures Verify labor law posters Address any compliance gaps Resources Mentioned Visit cstorethrive.com for additional management resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #LaborCompliance #ManagementSkills #EmployeeRights #RetailManagement #WorkplaceFairness…
Smoke Break - Episode 8: Age-Restricted Sales - Your Guide to Compliance Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for managing age-restricted sales compliance in your store. Learn how to create and maintain robust verification procedures that protect your business and team. Episode Overview Master critical compliance elements: ID verification procedures Team training approaches Documentation systems Refusal protocols Compliance culture building ID Verification Systems Learn to implement: Comprehensive ID checks Birth date verification Security feature inspection Photo comparison protocols POS system compliance Team Training Strategies Develop approaches for: Consistent verification standards Group sale management Fake ID detection Professional refusal techniques Documentation procedures Compliance Leadership Master techniques for: Building verification culture Managing difficult situations Supporting team decisions Maintaining consistency Ensuring accountability Risk Management Create protocols for: Handling suspicious IDs Managing regular customers Documenting refusals Addressing confrontations Supporting staff decisions Assistant Manager Action Item This week's compliance task: Create ID reference guide Update verification procedures Train team on protocols Implement documentation system Monitor compliance adherence Resources Mentioned Visit cstorethrive.com for additional compliance management resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #Compliance #RetailManagement #TeamLeadership #AgeVerification #RetailOperations…
S
Smoke Break - Assistant Managers
Smoke Break - Episode 7: Safety First - Protecting Your Team and Customers Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for implementing and maintaining comprehensive safety protocols in your store. Learn how to create a secure environment that protects both team members and customers. Episode Overview Master critical safety elements: Food safety protocols Physical safety measures Emergency procedures Security systems Regulatory compliance Food Safety Management Learn to implement: Temperature monitoring systems Food rotation protocols Storage requirements Cleaning procedures Documentation practices Physical Safety Protocols Create systems for: Spill management Hazard prevention Emergency exit maintenance Lighting maintenance Equipment safety Emergency Response Develop protocols for: Fire emergencies Medical situations Severe weather Power outages Robbery scenarios Safety Leadership Master approaches to: Team safety training Regular inspections Equipment maintenance Cash handling procedures PPE management Assistant Manager Action Item This week's safety enhancement task: Conduct store safety walk-through Identify potential hazards Implement immediate fixes Update safety procedures Train team on protocols Resources Mentioned Visit cstorethrive.com for additional safety management resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #SafetyFirst #RetailManagement #TeamLeadership #WorkplaceSafety #RetailOperations…
S
Smoke Break - Assistant Managers
Smoke Break - Episode 6: Mastering Register Malfunction Management Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for handling register malfunctions effectively. Learn how to prevent technical issues and keep business running smoothly when technology fails. Episode Overview Master critical tech management skills: Preventive maintenance procedures Emergency response protocols Manual transaction processes Customer communication strategies Team leadership during crises Prevention Strategies Learn to implement: Daily register checks Early warning sign recognition Regular maintenance routines System monitoring practices Problem documentation methods Emergency Response Plans Develop protocols for: System freezes and crashes Power outage situations Network connectivity issues Credit card processing failures Manual transaction procedures Essential Tools Management Create and maintain: Register emergency kits Manual processing supplies Backup documentation systems Power failure equipment Communication materials Team Leadership Approaches Master techniques for: Staff training on manual processes Crisis communication Customer service during outages Problem documentation Team coordination Assistant Manager Action Item This week's preparation task: Create register emergency kit Document troubleshooting steps Train team on manual procedures Establish communication protocols Test backup systems Resources Mentioned Visit cstorethrive.com for additional management resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #RetailManagement #TechSupport #TeamLeadership #CrisisManagement #RetailOperations…
Smoke Break - Episode 5: Mastering Inventory Shrinkage Prevention Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for preventing inventory shrinkage in your convenience store. Learn how to identify, prevent, and address the four main sources of shrinkage while leading your team effectively. Episode Overview Master key areas of shrinkage prevention: External theft prevention Internal theft management Administrative error reduction Vendor fraud prevention Damaged goods control Store Protection Strategies Learn to implement: Strategic store layout design Clear sight line maintenance High-theft item protection Security system utilization Effective monitoring techniques Team Leadership Approaches Develop methods for: Building accountability culture Training theft prevention Creating receiving procedures Implementing inventory counts Establishing damage protocols Administrative Controls Master procedures for: Delivery verification Invoice reconciliation Inventory record keeping Damage documentation Shrinkage tracking Prevention Systems Create protocols for: Regular spot checks Security camera monitoring Customer service as prevention Vendor delivery verification Team communication Assistant Manager Action Item This week's implementation task: Identify three shrinkage risk areas Document current procedures Implement one immediate change Train team on new protocols Monitor effectiveness Resources Mentioned Visit cstorethrive.com for additional management resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #InventoryManagement #LossPrevention #RetailManagement #TeamLeadership #ShrinkagePrevention…
Episode 4: Mastering Cash Management and Register Operations Episode Duration: 8 minutes Join host Mike Hernandez for essential insights on effective cash handling and register management. Learn how to establish robust procedures and lead your team in maintaining financial accuracy and security. Episode Overview Master critical aspects of financial management: Cash handling procedures Register operations Team training strategies Security protocols Problem-solving techniques Cash Handling Fundamentals Learn essential procedures for: Shift start/end counting Bill organization and facing Cash drop protocols Large bill handling Counterfeit detection Change verification Register Management Master techniques for: Basic register operations Transaction troubleshooting System backup procedures Shift change protocols Void and refund handling Team Leadership Strategies Practical approaches to: Training staff on procedures Creating reference materials Managing shift transitions Handling discrepancies Building accountability Emergency Protocols Learn to handle: System outages Counterfeit incidents Change disputes Large bill situations Cash discrepancies Assistant Manager Action Item This week's implementation task: Create a quick reference guide for cash handling Document common register scenarios Establish clear shift protocols Train team on procedures Set up monitoring system Resources Mentioned Visit cstorethrive.com for additional management resources Next Episode Preview Stay tuned for more strategies to enhance your management effectiveness. "Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #RetailManagement #CashHandling #TeamLeadership #AsstManager #RetailOperations…
Episode Duration: 8 minutes Join host Mike Hernandez as he explores two critical aspects of convenience store ownership: implementing effective inventory management systems and strategically growing your business. Learn practical approaches to maximize profitability while planning for expansion. Episode Overview Master essential aspects of store ownership: Creating efficient inventory management systems Leveraging technology for better stock control Strategic business growth planning Future expansion opportunities Resources Mentioned Visit cstorethrive.com for additional business growth resources and inventory management tools Next Episode Preview Stay tuned for more strategies to scale your convenience store business. "Smoke Break" delivers weekly insights for independent convenience store owners in bite-sized, actionable episodes under 10 minutes. #ConvenienceStore #SmallBusiness #RetailManagement #BusinessGrowth #InventoryControl #RetailSuccess…
Smoke Break - Episode 2: The Art of Customer Service and Team Management Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential insights for convenience store assistant managers on mastering the dual challenges of customer service excellence and effective team management. Episode Highlights This episode unpacks two critical aspects of assistant management: Advanced customer service strategies for handling difficult situations Practical team management techniques for motivating and leading staff Customer Service Deep Dive Learn proven strategies for: The "Listen First, React Second" approach to handling upset customers Going beyond basic problem-solving to exceed customer expectations Training your team to handle challenging customer interactions Converting one-time visitors into loyal customers through exceptional service Team Management Essentials Master the fundamentals of: Effective communication through quick shift huddles and team meetings Recognition and appreciation strategies that boost team morale Cross-training techniques to develop a more versatile team Private conflict resolution approaches that maintain team harmony Building genuine connections with team members beyond their work roles Manager's Challenge This week's leadership challenge: Implement a new team recognition system. Start by highlighting one positive action from your team each day and build from there. Quick Quiz Test your knowledge with our customer service scenario: What's the best strategy for handling upset customers? Answer: Listening actively before responding Why it matters: Shows respect and provides crucial information for the best solution Resources Mentioned Visit cstorethrive.com for additional management resources and training materials Next Episode Preview Stay tuned for more management insights and practical leadership strategies in our next episode. "Smoke Break" is a weekly micro-podcast delivering essential training content for convenience store assistant managers. New episodes every week, always under 10 minutes. #ConvenienceStore #RetailManagement #LeadershipDevelopment #CustomerService #TeamManagement…
In this premiere episode of "Smoke Break," host Mike Hernandez dives into the fundamentals of convenience store operations for assistant managers. Learn essential strategies for store layout optimization, staff management, and handling common operational challenges. Get actionable tips for maximizing sales and creating an efficient shopping experience. Show Notes: Introduction to convenience store (c-store) operations Store layout optimization strategies: High-demand item placement End cap utilization Strategic display positioning Managing common challenges: Handling staffing shortages Cross-training techniques Flexible scheduling solutions Inventory management tips Customer service best practices Daily Challenge: Store layout assessment Quiz: Effective store layout principles Duration: 5-10 minutes Tags: #RetailManagement #ConvenienceStore #StoreOperations #AssistantManager #Leadership…
Willkommen auf Player FM!
Player FM scannt gerade das Web nach Podcasts mit hoher Qualität, die du genießen kannst. Es ist die beste Podcast-App und funktioniert auf Android, iPhone und im Web. Melde dich an, um Abos geräteübergreifend zu synchronisieren.
Player FM - Podcast-App
Gehen Sie mit der App Player FM offline!
Gehen Sie mit der App Player FM offline!
))
