When a young Eva Kollisch arrives as a refugee in New York in 1940, she finds a community among socialists who share her values and idealism. She soon discovers ‘the cause’ isn’t as idyllic as it seems. Little does she know this is the beginning of a lifelong commitment to activism and her determination to create radical change in ways that include belonging, love and one's full self. In addition to Eva Kollisch’s memoirs Girl in Movement (2000) and The Ground Under My Feet (2014), LBI’s collections include an oral history interview with Eva conducted in 2014 and the papers of Eva’s mother, poet Margarete Kolllisch, which document Eva’s childhood experience on the Kindertransport. Learn more at www.lbi.org/kollisch . Exile is a production of the Leo Baeck Institute , New York | Berlin and Antica Productions . It’s narrated by Mandy Patinkin. Executive Producers include Katrina Onstad, Stuart Coxe, and Bernie Blum. Senior Producer is Debbie Pacheco. Associate Producers are Hailey Choi and Emily Morantz. Research and translation by Isabella Kempf. Sound design and audio mix by Philip Wilson, with help from Cameron McIver. Theme music by Oliver Wickham. Voice acting by Natalia Bushnik. Special thanks to the Kollisch family for the use of Eva’s two memoirs, “Girl in Movement” and “The Ground Under My Feet”, the Sophia Smith Collection at Smith College and their “Voices of Feminism Oral History Project”, and Soundtrack New York.…
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Inhalt bereitgestellt von Support Ops. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Support Ops oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
This is our weekly talk show focused on all things customer support.
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Manage series 3419082
Inhalt bereitgestellt von Support Ops. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Support Ops oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
This is our weekly talk show focused on all things customer support.
…
continue reading
30 Episoden
Alle Folgen
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We’re at our final episode, the ultimate episode if you will. Over the past few weeks, we’ve been collecting your questions for this rapid fire episode. So grab a coffee and listen as we dive into very important questions like “Is it better to be a dragon or have a pet dragon?”. Subscribe: iTunes | Android | RSS | Overcast Notes and Links Machine Learning: New and Collected Stories I Am Pilgrim The Martian An Unfinished Life Sapiens: A Brief History of Humankind The Five Dysfunctions of a Team Support Driven HelpU Support Breakfast We Support Elevate Summit The Helpful Newsletter Carolyn from Buffer – Twitter | Website Chase L. from Automattic – Twitter | Website Jeff from Wistia – Twitter | Website Chase C. from Basecamp – Twitter | Website Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
We’re down to our final two episodes! With our penultimate episode, we’re chatting about supporting your team both at work and in life. As a manager, it can be tough supporting a teammate going through something big outside of work, especially if you’re a newer manager. From happy moments like a new baby or a more sorrowful moment like a death in their family, it’s your job to support the team member as well as the rest of the team. Subscribe: iTunes | Android | RSS | Overcast Notes and Links Option B Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
With only three episodes left, we wanted to take a look into the future of customer support. Are the bots coming for our jobs? Will you be doing the same job in ten years? Let’s take a look into that crystal ball and talk through what we expect to happen. Subscribe: iTunes | Android | RSS | Overcast Notes and Links The AI Revolution: The Road to Superintelligence That Time 2 Bots Were Talking, and Bank of America Butted In Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
This week, we’re talking about customer support career paths. We all agree that a career in customer support is worthwhile. But what does that look like? Subscribe: iTunes | Android | RSS | Overcast Notes and Links How to prepare for a one-on-one meeting as an employee Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers? Subscribe: iTunes | Android | RSS | Overcast Notes and Links Breaking Our Addiction to the Queue Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
When it comes to customer onboarding, we’ve seen a growing trend of the white glove approach. Dedicated account managers, personalized training, and anything else that you can tailor to that one customer in hopes of convincing them to buy. On this episode, we’ll look at how successful the white glove approach really is. Subscribe: iTunes | Android | RSS | Overcast Notes and Links Chelsea Stroh – Twitter | Medium SUPCONF Fall 2017 Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
Customers love online classes and demos that help get them up-to-speed on a new product. From the team side, it’s often easier to host weekly trainings like this rather than individual ones for everyone. With today’s episode, we’ll take a look at how effective those classes are and if your team should be offering them. Subscribe: iTunes | Android | RSS | Overcast Notes and Links Alison Groves – Twitter | Instagram Highrise Soapbox by Wistia Badass: Making Users Awesome Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
Up to this point in the series, we’ve talked about how onboarding works when it’s a single person signing up to try your product. If you’re in the B2B business though, it’s often a group of people that need to both try your product and decide if they’re going to buy. How does that shift from a person to a group change your onboarding process? Subscribe: iTunes | Android | RSS | Overcast Notes and Links Chelsea Stroh – Twitter | Medium Mercer Smith-Looper – Twitter | Website Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
Remember Clippy – the fun yet kinda irritating assistant from Microsoft? Onboarding tools have come a long way since then. There are all sorts of guided setups, wizards, tours, and more that companies use to make sure new customers are set up for success. But how effective are those guided setup tools? Subscribe: iTunes | Android | RSS | Overcast Notes and Links Chris Bowler – Website | Twitter Wildbit Google Equates “Design” With Endless Testing. They’re Wrong Why Google has 200m reasons to put engineers over designers Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
We touched on a few manual options for contacting customers in the earlier episodes of this series. That made us wonder – if you notice a certain company signs up for your product, does that prompt you to reach out to them? Subscribe: iTunes | Android | RSS | Overcast Notes and Links Mo McKibbin – Twitter Help Scout Support Driven Bank of America Advertisement “Portraits” Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
Most new customer onboarding flows tend to be one size fits all. Everyone who signs up goes through the same steps, receives the same emails, and gets the same advice. But is that the right approach to take? Subscribe: iTunes | Android | RSS | Overcast Notes and Links Mercer Smith-Looper – Twitter | Website Trello Directly Appcues Find your next job with a company that values support and support professionals. Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
It’s a new series from your favorite support crew! When a customer signs up for your product, you want to give them the best onboarding experience possible. With this series, we’ll take a look at best practices and ideas for helping every customer learn your product and convert to a paying customer. For this episode, we’ll take a look at personalized messages to new customers. While this often takes the form of some welcome email, there’s other things you can do too. Subscribe: iTunes | Android | RSS | Overcast Notes and Links Alison Groves – Twitter | Instagram How we send onboarding welcome videos at Highrise Drip campaigns?—?How we do them differently at Highrise Highrise Bonjoro Pressable Find your next job with a company that values support and support professionals. Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
On the last episode, we looked at how to actively seek out feedback from your team for yourself. But what happens when it’s you and your boss? With this episode, we tackle how you can give feedback to your own manager and C-suite team. This week, we’ll fill in the blank with “Regardless of seniority, every good manager gives feedback upward.” Subscribe: iTunes | Android | RSS | Overcast Notes and Links Officevibe Culture Amp Libby Find your next job with a company that values support and support professionals. Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
With support teams, our empathy often creates a culture of nice where it can be tough to have candid discussions. We hold our opinions back rather than risk being confrontational. But a good manager will create a culture that encourages candor and open discussions. On this episode, we’ll fill in the blank with “Regardless of seniority, every good manager actively seeks out feedback from their team.” Subscribe: iTunes | Android | RSS | Overcast Notes and Links Nick Francis Help Scout Kill the Culture of “Nice” a16z Podcast: Giving and Getting Feedback — for Bosses and Employees Radical Candor — The Surprising Secret to Being a Good Boss The Five Dysfunctions of a Team The 6 Exercises We’re Doing to Help With Artificial Harmony Libby Loomio Suffering from Busyness? Create More Yutori In Your Work Eager Labs Find your next job with a company that values support and support professionals. Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
It’s rarely a good idea to bottle up all the knowledge you have that makes you a great manager. But how do we make sure others on our team are ready to step into our shoes? On this episode, we’ll talk about the idea that “Regardless of seniority, every good manager trains their replacement.” Subscribe: iTunes | Android | RSS | Overcast Notes and Links Firing Myself, Again HEADWAY: A Practical Guide to Running One-On-Ones for Humans What We Got Wrong About Self-Management: Embracing Natural Hierarchy at Work Find your next job with a company that values support and support professionals. Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.…
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