Marketplace podcast

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Vor sechs Jahren hinzugefügt

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Business Transformation Pitch with The CX Goalkeeper

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

vor 16 Tagen29:41

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29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

Marketplace

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Every weekday, host Kai Ryssdal helps you make sense of the day's business and economic news — no econ degree or finance background required. "Marketplace" takes you beyond the numbers, bringing you context. Our team of reporters all over the world speak with CEOs, policymakers and regular people just trying to get by.

2185 Episoden

#Marketplace #Business #BBC World Service #News

Marketplace

191 subscribers

updated vor 3 Tagen

Serie-Home•Feed

2185 Episoden

#Marketplace #Business #BBC World Service #News

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Marketplace

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In health care sector, dread over worker deportations 26:24

vor 3 Tagen26:24

26:24

The U.S. health care sector will lose crucial long-term care providers if the Trump administration suceeds in slashing the Temporary Protected Status program. In this episode, we visit Massachusetts, where many Haitian immigrants at risk of deportation fill critical, low-paid care roles. Plus: Developing economies will suffer if U.S. consumption is stymied by tariffs, and we check in with an artist in Nebraska and retirees in New England. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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Hear that? It's productivity number noise 26:06

vor 4 Tagen26:06

26:06

American worker productivity grew a modest 2.4% in the second quarter of the year. Good news, right? Well, take a look at the math, and the last few months of falling imports and slowing workforce growth translated to productivity that might only look strong on paper. Later in this episode: Trump floats a 100% tariff on foreign semiconductors, couples opt for charitable wedding registries, and a mom of six makes a tough career decision. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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Should we fret over rising household debt? 26:00

vor 5 Tagen26:00

26:00

The latest household debt report from the New York Federal Reserve is in. Delinquencies are on the rise — specifically, student loan delinquencies spiked into the double-digits. Experts say the news isn’t too alarming, even as consumers lean more on borrowing to get by. Also in this episode: Audi might build a U.S. factory to save on tariffs, a drop in international students could cost the U.S. economy, and Tennessee bans community benefits agreements. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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The oil-natural gas conundrum 26:26

vor 6 Tagen26:26

26:26

The U.S. oil and natural gas industry is at a crossroads. As oil demand appears poised to plateau, natural gas demand is in a period of tremendous growth. The rub? Most U.S. natural gas is extracted as a byproduct of oil drilling. Can there be one without the other? Also in this episode: The Trump administration considers slapping tracking devices on semiconductors, Yum! Brands reports a spending slowdown, and new data shows a nearly frozen services sector. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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Take it with a grain of salt 26:39

vor 7 Tagen26:39

26:39

As President Donald Trump puts political pressure on the Bureau of Labor Statistics, experts worry BLS data will become less trustworthy. Economists following China say they know the feeling. In this episode, what we can learn from them. Plus, we peek behind the scenes of a municipal bond sale, speak with some economists who aren’t too surprised by the revised jobs numbers, and break down what it means that Trump can nominate a new Fed governor. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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Trump's jobs report retaliation "raises alarm bells" 26:32

vor 10 Tagen26:32

26:32

The Bureau of Labor Statistic’s July jobs report came in far below expectations. May and June’s counts were also revised down significantly. What’s a president — one who’s championed contentious economic policies — to do? Fire the BLS chief, apparently. In this episode, what happens if President Donald Trump turns federal data collection into a partisan tool. Plus: Medium-sized companies are hit hardest by tariffs and digital price labels are coming to a grocery store near you. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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Anomaly or omen? 26:09

vor 11 Tagen26:09

26:09

Employers announced around 62,000 job cuts in July, according to a report from Challenger, Gray & Christmas. That’s up nearly a third from June, and more than double the number of July 2024 layoffs. In this episode, we dissect whether this just a blip, or something to stress about. Plus: Federal data erosion comes with consequences, prices rise but stay behind wage growth, and private equity takes notice of the youth sports market. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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Let's take a hard look at that GDP growth 26:33

vor 12 Tagen26:33

26:33

U.S. GDP grew at a healthy clip in the second quarter of 2025. But a mathematical equation can’t convey nuance — like, say, six months of tariff chaos. Clear away the trade drama, and the country’s economic growth was more subdued. Also in this episode: The Fed keeps rates as-is despite historic “no” votes from committee members, crypto firms campaign for stablecoin to be the new credit card, and the private sector added about 70,000 service sector jobs in July. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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Consumers are still stressed about the job market 25:44

vor 13 Tagen25:44

25:44

Consumer confidence ticked up in June, according to The Conference Board. At the same time, confidence in the labor market weakened for a seventh consecutive month. In this episode, what good are a bunch of confident consumers if they're stressed about finding work? Plus: SNAP cuts will hurt grocery stores, Americans have to buy foreign goods if we want other countries to buy our goods, and tariff costs negate productivity growth benefits. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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How are lenders and borrowers feeling? 26:10

vor 14 Tagen26:10

26:10

Since it’s unlikely the Fed will make any interest rate moves at this week’s meeting, it’s safe to assume rates will stay up for at least a while longer. That means potential borrowers are weighing whether to wait out the Fed or get access to capital now, despite the cost. In this episode, local bankers tell us about the current lending climate. Plus: The EU promises to increase U.S. energy spending, credit card issuers lean in to premium cards with high fees, and Congress makes major changes to vehicle fuel efficiency regulations. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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AI and 'surveillance' pricing 25:52

vor 17 Tagen25:52

25:52

Dynamic or 'surveillance' pricing is a relatively common practice. But what's changed is the sheer volume of our personal data available online, and how good AI has become at connecting the dots. With news that Delta Airlines plans to use AI to set up dynamic pricing for a large share of its flights, Marketplace's Kimberly Adams explores how widespread this practice already is in other industries. But first: social media buzz sent an eclectic mix of stocks, or 'meme stocks,' on a volatile ride this week. We look at why traders are making such risky bets. Plus, a snapshot of how things are looking for mortgage brokers and farmers right now. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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The dangers of fiscal dominance 25:52

vor 18 Tagen25:52

25:52

President Trump wants lower interest rates now, but what could that mean for the economy? "Marketplace" host Kai Ryssdal speaks with Neil Irwin at Axios about the implications of Trump's push to cut rates, and why central banks should stay focused on stabilizing the economy, not helping the government manage its debt. Also on the show: One of the pieces passed in the GOP's sweeping budget bill was a measure that would end taxes on tips and overtime. We look at who qualifies and who doesn't. And later, how companies are viewing the cost and importance of business travel. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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A new trade deal with Japan 25:47

vor 19 Tagen25:47

25:47

Under the new agreement, American consumers will now face a 15% tax on Japanese imports — a major jump from the 1.5% rate set back in 2019. The White House says making imports more expensive will encourage more domestic production. But these tariffs could have the opposite effect when it comes to getting manufacturing back on American shores. Also on the show: AI infiltrates the perfume industry. But first, how a weak U.S. dollar is boosting earnings, and why companies are quiet about it. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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What's at stake if the Federal Reserve loses its independence? 25:54

vor 20 Tagen25:54

25:54

"Marketplace" host Kai Ryssdal speaks with Greg Ip at the Wall Street Journal about growing threats to the Federal Reserve's independence — and why it matters not just for the U.S. economy, but for financial markets around the world. Plus, why investors are chasing riskier bets, how Subway plans to revive flagging sales and what one city is doing to help robotaxis navigate around emergency vehicles. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

Marketplace

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Looking for economic clues in corporate America 26:34

vor 21 Tagen26:34

26:34

We like to say it a lot here at Marketplace: the stock market is not the economy. But it can help tell us how the economy is doing — if people and businesses are spending or saving, investing or hunkering down. This week, some major companies will report their second quarter earnings, giving us insight into where this economy is headed. Also in this episode: how summer roadwork is hurting businesses in one Vermont town, and why health insurance premiums are going up next year. Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter. Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.…

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