Mirko Kloppenburg from NewProcessLab.com shares all the learnings and insights of his journey to rethink processes so that you can apply industry-proven BPM tools, methods, and best practices to manage, improve, and innovate your processes. Learn how to use the human-centric New Process approach - a symbiosis of New Work and Business Process Management - to push your business process or even the Management System of your organization to the next level and to inspire people for processes. Mir ...
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Boost employee engagement with interactive management systems with Carsten Behrens
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#056 Let's talk about interactive management systems and why it should be given more attention. In this episode I'm talking to Carsten Behrens about interactive management systems and why they can be a real game changer for employee engagement instead of centralized BPM systems. We also delve into the world of Q.Wiki and what has happened since the…
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2 BPM Nerds on Tools, AI & Humans with Martin Holling
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#055 Just two BPM nerds talking about nerdy BPM stuff In this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, …
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How to rethink processes with your hands with Martin Hochreiter and Tobias Zucali from mkrz lab
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#054 Let’s get from doing to thinking! In this episode, I'm talking to Martin Hochreiter and Tobias Zucali, the founders of “mkrz lab” that gets people to think with their hands. Their focus is on prototyping to discover new solutions and improve processes in teams and organizations through their methodology and hands-on activities. We discover som…
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How to create a good Process Culture with Amelie Langenstein
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#053 Let’s find out what a Process Culture is and how to develop a good Process Culture in your organization In this episode, I'm talking to Amelie Langenstein about Process Culture. Having just completed her master's thesis on the subject, Amelie shares her in-depth knowledge with us. We explore what Process or BPM Culture is and what a model for …
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State of New Process 2024
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#052 Let's recap New Process after 2 years and give an outlook on the upcoming episodes. Intro: In this solo episode, I’m reflecting on the current State of New Process in 2024 after two years of the New Process Podcast. So much has happened in that time, and there have been fascinating episodes that have made the New Process Lifecycle more complet…
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A journey to process-orientation with Lars Müller from Lufthansa Technik
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#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa Technik In this episode, I’m talking to Lars Müller. Lars is one of the most advanced and well-experienced Process Architects I have ever met. He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years. The…
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Why are we here? LIVE — with Michael Bögle from Lufthansa Technik recorded at New Process Conference 2024
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#050 Answering this question on multiple levels live at the New Process Conference. In this episode, I'm talking to Michael Bögle about the question “Why are we here?”. It's a super special episode because it's not only the 50th episode of the New Process Podcast, but also the first live podcast recorded at the New Process Conference! We take a loo…
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How Bonitasoft supports you to rethink processes with Charles Souillard
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#049 Let's explore Bonitasoft's approach to revolutionizing process automation. In this episode, I’m talking to Charles Souillard, CEO and Co-Founder of Bonitasoft. It’s a BPM tool with a focus on flexibility and user engagement in process automation. We describe its core features, including visual process modeling and analytics, designed for a wid…
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How to inspire different generations for processes with Leona Holzbecher
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#048 Let's consider the different generations in terms of processes. In this episode, I'm talking to Leona Holzbecher about how different generations influence change and transformation. We take a deep dive into the categorization of the different generations and look for stereotypical characteristics that can lead to conflict. How can this diversi…
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How ShiftX supports you to rethink processes
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#047 Let’s find out how the tool ShiftX with a human-centric approach and its own notation can help to rethink processes! In this episode I'm talking to Eigil Sagafos about the BPM tool ShiftX that he and his colleagues are developing. Eigil explains what the ShiftX philosophy is and what it looks like. He points out why it has a completely unique …
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Unlock the power of human connection with Julia von Winterfeldt from SOULWORX
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#046 Let’s focus on the human-centric aspect (again)! In this episode, it's all about getting human-centric. I’m talking to Julia von Winterfeldt about the power of human connection and the principles and methods she uses to unlock it. We also discuss how to discover and live one's purpose to increase satisfaction and self-efficacy. Of course, we c…
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How to develop a digital mindset with Julian Knorr
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#045 Let's take a deep dive into the topic of digital mindset. In this episode, I'm talking to Julian Knorr about digital mindset and how to analyze and develop it. We take a look at the "mindset navigator" he invented with his company ONESTOPTRANSFORMATION AG. He explains how it works and the different ways to use it. Of course, we set in relation…
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The Hot BPM Skills in 2024 with Zbigniew Misiak
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#044 Let’s hear what the creator of “BPM Skills - Hot or not” has to say about the outlook for 2024. In this episode, I'm talking to Zbigniew Misiak about his research work "BPM Skills - Hot or not" - a series he started 8 years ago to collect thoughts on BPM topics from BPM thought leaders, practitioners and people from academia about which BPM to…
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How to use branding and storytelling to inspire people for processes with Carolin Junge
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#043 Let’s find out how to get people excited about processes through branding and storytelling! In this episode, I'm speaking to Carolin Junge. We talk about her work at "oh boy!" and how she helps companies find their brand voice with helpful methods like storytelling. We're also going to dive deep into finding that excitement for brands and, of …
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Don’t miss the Top BPM Topics for 2024!
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#042 Let’s recap 2023 together and explore what the top topics for 2024 are. In this episode, I’m looking back on 2023 and provide an outlook on the top topics for the year 2024. Therefore, I’m not only sharing the results of the New Process Survey with your topics for 2024, I’m also exploring the topics of a number of BPM thought leaders. To do th…
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How to implement Process Mining successfully with Jean-Marc Erieau from MANN+HUMMEL
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#041 Let's have a talk about Process Mining and the best ways to implement it in your organization. In this episode, I dive back into the world of Process Mining with Jean-Marc and explore the set-up at MANN+HUMMEL. We'll discover what sparked their interest in Process Mining and how they convinced top management to invest in this innovative techno…
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Inspiring Ideas to Rethink Processes from Hello.Beta Live
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#040 Let's dive into the insights from the Hello.Beta Live event, featuring 7 dynamic mini-interviews exploring the forefront of New Work and Transformation. In this episode, we take a special journey through the Hello.Beta Live event, featuring seven interviews with fascinating people exploring new work and transformation. From the importance of b…
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Mastering Process Automation with Daniel Matka from Robert Bosch
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#039 Let's take a closer look at one of the largest process automation initiatives in Germany. In this episode, I’m talking to Daniel Matka. We are exploring the practical application of process automation at Robert Bosch, which is one of the most significant process automation initiatives in Germany. We delve into how Robert Bosch's process automa…
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How PASS supports a human-centric BPM approach with Christoph Piller
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#038 The “Process Wizard” about S-BPM, PASS, Hyperautomation and AI topics. In this episode, I’m talking to the “Process Wizard” Christoph Piller. He gives us some insights into the S-BPM approach and the PASS notation. We'll talk about his favorite PASS project and how to get people excited about S-BPM and PASS. Christoph also explains what to mak…
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Two BPM nerds on feelings, roles, standardization, and a big announcement with Martin Holling and Mirko Kloppenburg
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#037 Join us two BPM nerds talking about feelings, roles, standardization, and a big announcement. In this slightly different episode, I'm talking to Martin Holling for the second time. In addition to the topics that Martin and I have on our radar at the moment, Martin shares insights into his BPM journey at KEMNA BAU. And we delve into one of my f…
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How to get people excited about Process Automation with Nico Bitzer
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#036 Let's take a look at process automation from a human-centric BPM perspective. In this episode, I'm talking to Nico Bitzer about process automation and how to get people excited about it. We talk about common mistakes process owners can make when implementing automation and Nico gives his tips on how to do it better. But what can we do to get p…
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How Universal Process Notation (UPN) supports a human-centric BPM approach - with UPN co-inventor Walter Bril
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#035 Let’s discuss the advantages of UPN and how it can support the human-centric BPM approach. In this episode, I'm talking to Walter Bril about the main aspects of Universal Process Notation (UPN) and how it supports the human-centric BPM approach. We discuss the five questions that need to be answered and compare it to other notations such as BP…
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Wrapping up the search for a human-centric BPM tool with Martin Holling
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#034 Let’s wrap up all of the tool interviews to find the best human-centric BPM tool! In this episode, I summarize all the findings from the tool interviews on my journey to find a human-centric BPM tool. I will not be doing this wrap-up alone, but I have invited a special guest: Martin Holling. We're going to look at each and every tool according…
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Change and transformation in complex organizations with Gia Thi Nguyen
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#033 Let's find out how to engage people in complex change projects. In this episode, I'm talking with Gia Thi Nguyen about change and transformation in complex organizations. He summarizes his experiences from various change projects and relates them to the human-centric BPM approach. Let's find out how he got all the people involved in the transf…
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How Process Mining takes BPM to a whole new level with Wil van der Aalst
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#032 Let’s deep dive into the topic of process mining with the godfather of process mining himself. In this episode, I’m taking a closer look at process mining and how it can help to take BPM to the next level. To do this, I had the honour of talking to the godfather of Process Mining himself: Wil van der Aalst! In addition to Wil's experiences and…
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How to improve your process modeling to get people excited with Kevin Tan
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#031 Let’s find out how the concept of process-bility can help you to improve your process modeling. In this episode, I’m talking to Kevin Tan and his concept of process-bility. With the help of three elements process modeling can be made easier for people to understand, so that they can get more excited about processes in the first place. Let’s fi…
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#030: Let’s recap the current state of New Process In this episode I'm going to give you an overview of the state of New Process - let's recap the last year with super interesting interview partners and put it into the current status of New Process. I also have some exciting news to share with you, and I'm really looking forward to hearing what you…
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How to apply Artificial Intelligence such as ChatGPT to rethink processes with Benjamin Dehant
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#029: Benjamin and I talk about various AI topics and the opportunities they present for BPM. In this episode, I’m talking to the AI expert Benjamin Dehant about how to apply AI (such as ChatGPT) to rethink processes. Therefore, we learn how AI can help us rethink processes, create art and support BPM use cases. However, he cautioned me about the l…
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How to innovate processes with Nelson Inno from weSpark
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#028: Let's dive into the huge topic of innovation together with Nelson Inno. Who would be better suited for getting a closer look into this episode on process innovation than Nelson Inno himself. We speak about how to innovate business processes and how to find innovative solutions to problems. In the end, he shares his three top recommendations t…
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How Gluu supports you to rethink processes with Søren Pommer from Gluu
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#027: Søren and I are talking about the BPM tool “Gluu” and how it helps with its clear design to inspire employees for processes. In this episode, I’m talking to Søren Pommer, CEO and Founder of “Gluu”. Gluu is already an established platform by helping more than one-hundred businesses and thousands of users in almost 60 countries. I wanted to hav…
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How Comm’ant supports you to rethink processes with David Ruting from Comm’ant Management Systems
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#026: In this episode, I'm speaking with David Ruting, CEO and founder of Amsterdam-based Comm’ant Management Systems, about the BPM tool Comm'ant. David and I talk extensively about the underlying philosophy of Comm’ant and how to model processes as a modeler and how to retrieve processes as an employee. David will also go over how Comm'ant suppor…
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How BIC supports you to rethink processes with Marc Stromberg from GBTEC
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#025: In this episode, I'm speaking with Marc Stromberg from GBTEC to have an in-depth look into his product: Business Information Center, or BIC for short. I have known Marc for many years and in my search for a human-centric tool, BIC is of course a must. Marc gives deep insights into the tool and provides a highly detailed and candid account of …
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How to become a Process Influencer with Andreas Bierwirth from ABmotion
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#024: In this episode, I'm speaking with Andreas Bierwirth of ABmotion on the art of content creation and how this can be applied to processes - for example by establishing a Process Influencer role. A role which uses content creation methods and tools such as videos, podcasts, and posts on corporate or even social media to inspire the people of an…
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How to apply “storylistening” to rethink processes with Astrid Kirchhoff from hummingbirds
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#023: In this episode, I’m speaking with Astrid Kirchhoff from Hummingbirds about how to apply storylistening to open up our perspectives to a new way of rethinking processes. Astrid provides a broad explanation of how using the art of careful listening and the power of many authentic narrated experiences to better understand values, attitudes, and…
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How EPC supports you to rethink processes with Scott Armstrong from Interfacing
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#022: In this episode, I'm speaking with Scott Armstrong from Interfacing about EPC. EPC stands for Enterprise Process Center and is Interfacing's integrated management system. Scott provides deep insights into the tool and how EPC helps rethink processes. Exciting are also his predictions for the BPM tool market and what of it is already on the ro…
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Don't miss these New Process topics for 2023
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#021: In this episode, I'm looking back on 2022 and provide an outlook on the top topics for the year 2023. 😊 Therefore, I'm not only sharing the results of the New Process Survey with your topics for 2023, I'm also exploring the topics of a number of BPM thought leaders. To do this, I asked them for their recommendations, which topics the New Proc…
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How to develop a process strategy with Lars Linnekogel from TTE Strategy
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#020: In this episode, I'm speaking with Lars Linnekogel from TTE Strategy to learn more about how to develop a strategy and how to apply this to processes. We are deep diving into the world of strategy development and strategy implementation and we are exploring how to make this accessible for Process Owners to develop a process strategy. In the r…
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How Q.wiki supports you to rethink processes with Vincent Fischer from Modell Aachen GmbH
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#019: In this episode, I’m speaking with Vincent Fischer from Modell Aachen GmbH about Q.wiki. Q.wiki is the next tool I am exploring on my journey to find a human-centric BPM tool. – And Q.wiki has some very interesting features we are going to talk about in the episode. One of them is the Viking which I really like! Today's Guest Vincent Fischer …
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What life of a real Process Architect looks like with Christoph Bünker from Lufthansa Technik Logistik Services
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#018: In this episode, I'm speaking with Christoph Bünker from Lufthansa Technik Logistik Services. Christoph is not only a Process Architect himself, he actually leads an entire team of eight Process Architects. Christoph has a long-lasting experience in this area and he is probably the most experienced Process Architect I know of. When I am talki…
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How aiio supports you to rethink processes with Rolf-Dieter Proch and Jobst von Heintze from aiio GmbH
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#017: In this episode, I'm speaking with Rolf-Dieter Proch and Jobst von Heintze from aiio GmbH to learn more about the tool aiio and to find out if aiio is a human-centric BPM tool. PS: You will find the video with the two use cases in the show notes on my website, see link below. 😊 Today's Guests Rolf-Dieter Proch Rolf his head of sales at aiio. …
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Gamification ideas to inspire people for processes with Jasmin Karatas
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#016: In this episode, I’m speaking with Jasmin Karatas to learn more about how gamification can be applied to inspire people for processes. I learned from Jasmin that gamification has a lot to do with processes and I see a huge potential in using gamifications for example for process trainings to get people excited about processes. Jasmin explains…
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How ARIS supports you to rethink processes with Caspar Jans and J-M Erlendson from Software AG
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#015: In this episode, I'm speaking with Caspar Jans and J-M Erlendson form Software AG to learn more about the tool ARIS. My last usage of ARIS was more than 10 years ago and I was really surprised about all the improvements of the tool. So join me and explore how ARIS supports you to rethink processes. Today's Guests Caspar Jans Caspar is Senior …
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14 Top Expert Tips for Process Modelers
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#014: In this episode, I will not only share my own experiences. I’m bringing the experiences of the whole New Process Community with me. So today, I would like to share with you 14 Top Tips for Process Modelers from experts of the New Process Community. You’ll find all the links to the experts on the website of the episode: http://www.NewProcessLa…
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How Skore supports you to rethink processes with Craig J Willis
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#013: In this episode, I’m speaking with Craig J Willis about the tool Skore developed by his company Skore Labs. I’m very happy that Craig has accepted this challenge to tell us more about Skore in the podcast. We talk about the underlying philosophy and Craig explains how to model and find processes in Skore. We explore Skore’s contribution to re…
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An extraordinary conversation on BPM tools with Bernd Ruecker from Camunda
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#012: In this episode, I'm speaking with Bernd Ruecker about BPM tools to kick off the interview series with BPM tool vendors to find a human-centric BPM tool. It is going to be an extraordinary conversation with Bernd because Camunda is not really what I am looking for when searching for a human-centric BPM tool. - But the conversation was eye-ope…
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How to pitch your process with Ole Tillmann from PEAK Creative Leadership
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#011: In this episode, I’m speaking with Ole Tillmann about how to pitch your process. You will learn about the secret ingredients of a perfect pitch and how to create one. You will learn how to pitch your process to top management and Ole is going to provide a lot of insights into a big case on how to inspire people for processes. – Everything nic…
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How to build a process community with Miikka Leinonen from Ghost Community
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#010: In this episode, I'm speaking with Miikka Leinonen about how to build a community and we are transferring his experience to processes to learn how to build a process community. - A community of all the people working in a specific business process. I became aware of his work on LinkedIn, where he is publishing valuable impulses on community b…
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My three pieces of advice to push your BPM ahead
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#009: In this episode, I share with you my three pieces of advice on how to push your BPM ahead. In all the years I’ve been driving BPM at the Lufthansa Group, we’ve always come up with questions where we didn’t know how to move forward. In some cases, the issue was the standardization of processes, in others the definition of the role of the proce…
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How to get to the cutting edge of BPM with Prof. Dr. Daniel Beimborn from University of Bamberg
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#008: In this episode, I'm interviewing Prof. Dr. Daniel Beimborn from University of Bamberg to explore how to get to the cutting edge of BPM. I have been working with Daniel on several research projects since 2009 and I really appreciate his experience. He shares his thoughts on the top BPM research topics as well as on his own research topics in …
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Finding a human-centric BPM tool
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#007: In this episode, I’m defining the requirements for a human-centric BPM tool. – A tool that supports the New Process approach and inspires people for processes. Is that realistic?! Let’s find out! I’m deep diving into my requirements and explain my ideas along the New Process Principles. Be curious and find out what such a tool might look like…
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