Health care and physician marketing looks a lot different today than it did in the past. Patients behave more like shoppers and look online for their healthcare needs. Bill Balderez is the founder of Fathom Healthcare, a digital marketing agency that works with more than 15 healthcare systems across the country. Learn with Bill as he hosts Healthcast. In each episode, he talks to people who are marketing the services of the healthcare industry.
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The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of mo ...
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Co-hosted by Taya Moheiser, CMPE, CMOM & Kem Tolliver, CMPE, CPC, CMOM. #revenuecyclemanagement #medicalbilling #RCM
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Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros
1:08:42
1:08:42
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How can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark h…
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Ep. 40 - Service Management in IT and Beyond - with Martijn Adams
51:40
51:40
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51:40
Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone. This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service manage…
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Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia
41:31
41:31
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41:31
How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company. In this episode, Joe shares how he's building operations from the ground up, handling the complexities of international teams, and embedding a culture of security and co…
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Ep. 38 - Transparency, Credibility, and Connection: Hard-Earned Lessons From 25 Years in IT - with Paul Teodorescu
56:05
56:05
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56:05
Learn from Paul Teodorescu's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in the tech industry. In this episode, Paul shares his journey from crawling under desks at Merrill Lynch to advising top firms like Morgan & Morgan. Explore the nuances of interim management versus advisory ro…
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Ep. 37 - How GenAI Is Reshaping the Way We Do ITOps - with Nathanial Smalley
48:14
48:14
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48:14
The end of the traditional SRE? How do you see the future unfolding as AI's role in IT operations grows? In this episode, we welcome Nathanial Smalley, Principal Sales Engineer at Transposit. He brings his rich experience from over a decade at Splunk and his current role at Transposit to discuss the impact of AI on IT operations. He delves into pra…
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Ep 36 - Hyper-Converged Infrastructures: The Answer to the Complexity of IT Systems? - with Lee Caswell
43:30
43:30
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43:30
Over the next 3 years, more than 750 million new applications will hit the market... and nobody can predict what those applications will look like. In this episode, Lee Caswell, SVP of Product and Solutions Marketing at Nutanix, introduces Hyper-Converged Infrastructures: a groundbreaking solution that integrates computing, storage, and networking …
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Ep 35 - Cybersecurity Masterclass: Compliance and Breach Prevention in the Era of Cloud and AI - with Jason Ford
45:13
45:13
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45:13
Cybersecurity as we know it today is still in its infancy, which begs the question: how will it mature in the wake of rapid cloud and AI innovations? In this episode, Dalarie is joined by Jason Ford, CEO and CISO at Steel Patriot Partners, who shares his in-depth insights into the evolving world of IT operations. From the Wild West of early cyberse…
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#47 - Optimizing Revenue Cycle Management in Healthcare: Insights from Paola Turchi
24:24
24:24
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24:24
Welcome back RevDivers! Tune in to hear Paola Turchi, the RCM Solutions Lead at Notable. Highlights: Key challenges in revenue cycle management within the healthcare sector. In-depth discussion on managing prior authorizations effectively. Strategies to improve patient collections and satisfaction. The role of technology in streamlining healthcare …
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Ep 34 - The Future of Real Estate: Fathom Realty on Cloud Transition, Kubernetes, and AI - with David Almeida
47:47
47:47
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47:47
How is technology shaping the future of real estate? In this episode, David Almeida, VP of DevOps and BI at Fathom Realty delves into the nuances of cloud transformation in real estate, the strategic implementation of Kubernetes for operational efficiency, and the evolving role of AI in this sector. David also shares his first-hand experiences, cha…
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#46 - The Power of Healthcare Payment Data Transparency
21:11
21:11
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21:11
Welcome back RevDivers! Tune in to hear Anne Saulnier, CEO, and John Hobart, Co-Founder, of HexIQ. Discussion on healthcare payment data transparency with Anne and John from Hex IQ. Insights into the Transparency in Coverage Rule and its impact on the healthcare industry. The role of accessible data in empowering healthcare providers and practices.…
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Ep 33 - From Manufacturing Excellence to IT Excellence: Inside Toyota’s DevOps Playbook - with Kumar Singirikonda
36:59
36:59
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36:59
Discover the synergies of DevOps, DataOps, and cloud technologies that are driving Toyota's IT revolution as we delve into the cutting-edge IT strategies powering one of the world's leading automakers. In this episode, Kumar Singirikonda, Director of DevOps Engineering at Toyota North America, shares his insights into Toyota's IT methodologies, ref…
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#45 - Revolutionizing Healthcare: The Inspiring Journey of Valley Oaks Medical Group
22:16
22:16
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22:16
Welcome back RevDivers! Tune in to hear Kim Grana, Chief Executive Officer, and Marie Price, Vice President of Operations, at Valley Oaks Medical Group. Discusses the rapid growth and innovative patient-centered care approach of Valley Oaks. Insights into their unique strategy in healthcare management and value-based care. Lessons in leadership and…
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EP 32 - The Future of Healthcare Tech: Cloud, AI, and Conversational Interfaces - with Steven Michaels
1:01:14
1:01:14
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1:01:14
Dive into the transformative world of healthcare technology with Steven Michaels, VP of Technology and CTO at Baylor Scott & White Health. Explore how cloud computing, AI, and conversational interfaces are reshaping patient care and IT operations in one of the largest healthcare systems in Texas. With Baylor Scott & White Health encompassing over 5…
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KubeCon Special: Opinions, Learnings, and Booth Breakdowns With Checkmk’s Elias and Dalarie
36:33
36:33
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36:33
Dive into the vibrant world of KubeCon with hosts Dalarie Gonzales and Elias Voelker of Checkmk as they share their personal experiences of the event. In this episode, they unpack everything from insightful tech trends to the most captivating booths. Get ready to hear first-hand experiences and learnings that are shaping the future of IT operations…
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Ep 30 - Balancing Speed and Security in Software Development: Navigating the Software Supply Chain - with Paul Karsten and Alexander Kalinovsky
40:04
40:04
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40:04
Alexander Kalinowsky and Paul Karsten, Founders of Idea Harbor, navigate the complexities of the software supply chain in a world where speed and security are paramount. With their rich backgrounds in IT consultancy and DevOps, they join host Elias Voelker to dissect the balancing act between rapid software development and robust security. They del…
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Ep 29 - The Truth About Application Availability in the Cloud: What You Need to Know - with Blaize Stewart
53:16
53:16
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53:16
Prepare to discover the secrets to high availability and resiliency of applications in the cloud with Blaize Stewart, Architect at Xpirit. In this episode, Blaize delves into crucial topics surrounding high availability, resiliency, and multicloud strategies, and offers valuable insights into building robust infrastructures and applications that ca…
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#44 - Chock-full of MGMA
17:42
17:42
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17:42
Welcome back RevDivers! Tune in to hear Craig Wiberg, Senior Manager, Digital Events at MGMA as he gives a sneak peek of the MGMA Leaders Conference 2023. Elevate Your Leadership Skills Network with Industry Experts Access Valuable Resources Participate in Workshops & Sessions Book Launch Party: "Advanced Strategies for Financial Management" How to…
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Ep 28 - Infrastructure as Code and the Pivotal Role It Plays in Cloud Computing - with Nora Schoener
47:00
47:00
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47:00
Early in her career, Nora Schöner fell in love with infrastructure as code. In this episode, Nora Schöner, Senior Cloud Consultant at superluminar, explains why she's so passionate about tools like Terraform, AWS CDK, and Pulumi, how they lower the threshold for developers entering the industry, and how they simplify the way developers define and m…
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Ep 27 - Enterprise-Grade Cloud Transformations: Essential Advice for Big Companies Moving to the Cloud - with Kamlesh Moliya
48:22
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48:22
Having held leadership positions at large insurance and financial institutions like Prudential, Citigroup, Bank of America, and UBS, Kamlesh Moliya is the go-to expert for all things cloud transformation. In this episode, he shares how you can drive your company's cloud transformation initiatives with enterprise-grade DevOps solutions and applicati…
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#43 - Using A.I. To Change The Future of Medicine In The Home
19:35
19:35
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19:35
Welcome back to RevDive! Listen to hear Charles Gellman, CEO and Chief Patient Advocate of HIDO Health as they talk about AI-assisted robotics, remote patient montoring, and tech that can reshape the healthcare system. What you’ll get out of this episode: Dive deep with Kem Tolliver & Charles Gellman. Discover the future of healthcare with HIDO's A…
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Ep 26 - The API Mindset: How to Build Products That Can Communicate and Scale - with Baiju Joseph Thalupadath
49:11
49:11
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49:11
Baiju's first job selling push-button phones earned him just $12 per month. Today, he has amassed an impressive portfolio of work at companies like Yahoo and Verizon and is now on the lookout for a new challenging endeavor. In this interview, Baiju casts his expert eye on hot topics like quality engineering, agile development, APIs, and more. You'l…
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Ep 25 - Inside the Giant: The Innovations Powering Microsoft's Hyperscale Data Centers - with Adam Morton
52:06
52:06
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52:06
Microsoft owns some of the biggest data centers in the world. And as the demand for computing capacity continues to grow, so do the challenges. Adam Morton, Senior Director at Microsoft, is responsible for introducing new technology at Microsoft's hyperscale data centers. From liquid cooling systems to power supplies, emission regulations to robots…
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#42 - Reducing Painpoints Between Payers and Providers, ft. Russ Thomas, CEO of Availity
35:52
35:52
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35:52
Welcome back to RevDive! Listen to hear Russ Thomas, Chief Executive Officer at Availity discuss proactive revenue cycle management, reducing denials and overpayments, and the critical importance of payer-provider collaboration in healthcare What you’ll get out of this episode: - Latest episode features Russ Thomas from Availity discussing future o…
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Ep 24 - Lessons From Hyperscale: How Ex-Meta’s Amin Astaneh Helps Tech Companies Reduce Costs With Modern DevOps & SRE
51:14
51:14
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51:14
Amin Astaneh is an SRE veteran with over 12 years of experience working at major tech companies such as Acquia and Meta. Now, Amin is spearheading his own venture, Certo Modo, a technology consultancy that helps tech companies reduce their operational costs, increase efficiency, and improve the customer experience using DevOps and Site Reliability …
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#41 – Voices Of Innovation: Fulfilling The Promise Of Information Technology
13:07
13:07
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13:07
Welcome back to RevDive! Listen to hear Ed Marx, Chief Executive Officer at Marx Advisory discuss healthcare technology advancements and philanthropy. What you'll get out of this episode: - "Voices of Innovation" is a book featuring inspiring stories of healthcare technology advancements. - The book showcases a practical innovation framework with r…
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#40 - The Implications of A.I. In The Coding World with Andrew Lockhart, CEO and Co-Founder of Fathom Health
20:18
20:18
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20:18
Welcome back to RevDive! Listen to hear Andrew Lockhart, Co-Founder and CEO at Fathom Health discuss AI and it's implications in the coding world. What you'll get out of this episode: AI is enhancing medical coding efficiency and workflows Tackling coder shortages, allowing staff to focus on challenging tasks How AI's predictive insights are improv…
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#39 - How Organizations Can Save Money and Address Overlooked Costs with Matthew McCreith, Strategic Partner at Schooley Mitchell
17:02
17:02
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17:02
Welcome back to RevDive! Listen to hear Matthew McCreith, Strategic Partner at Schooley Mitchel discusses how organizations can save money and address overlooked costs. What you'll get out of this episode: Billing errors and frequency Client perspective on scrutinizing invoices Challenges with managing invoices and contracts Impact of incremental c…
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Ep 23 - Prevention, Not Reaction: The Benefits of Shifting SRE Into the Early Stages of System Development - with Bijit Ghosh
39:03
39:03
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39:03
Bijit Ghosh is the Global Cloud Engineering Lead and Head of Cloud Engineering at Deutsche Bank, the number-one financial institution leading the charge in DevSecOps and GDPR compliance. In this episode, Bijit talks about how he's improving the bank's tech stack, reducing tech apps, and enabling the bank to provide a seamless customer experience. W…
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Ep 22 - Re-Architecting vs. Re-Platforming: Choosing the Cloud Migration Strategy That’s Right for You - with Laurens Baardman
54:38
54:38
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54:38
Transitioning to the cloud can be as simple as switching to a new hosting provider. But this approach leaves countless benefits on the table. Instead, you should consider other cloud migration strategies like re-platforming, re-architecting and re-purchasing to get the most out of the process. In this episode, Director of Technology for Xebia Cloud…
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#38 - Yielding Success For All Through Education, with Dr. Mary Awuonda, Associate Professor at Howard University College of Pharmacy
24:17
24:17
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24:17
Welcome back to RevDive! Join as Dr. Mary Awuonda, Associate Professor at Howard University College of Pharmacy discusses how she's pioneering a revenue cycle curriculum to prepare a public informatics workforce. What you'll get out of this episode: Dr. Awuonda’s background Preparing a public informatics workforce at Howard University The PHIT4DC p…
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#37 - Data Security in Healthcare with Jeffrey Miller, JD, Director in Charge at Granite GRC & Vidal Lupian, Director of Information Technology at Granite GRC
23:10
23:10
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23:10
Welcome back to RevDive! Join as Jeffrey Miller, JD, Director in Charge at Granite GRC & Vidal Lupian, Director of Information Technology at Granite GRC join RevDive to discuss data & data security in healthcare. What you'll get out of this episode: Financial data elements in healthcare that matter How to keep your data protected, and what makes da…
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Ep 21 - Part Military Man, Part IT Professional: How Neil’s Experience in the US Military Shaped His Career in IT Security - with Neil Cosson
1:10:52
1:10:52
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1:10:52
From Military Police Officer in the US Navy to Coffee Shop Owner, Marine Combat Instructor to IT Security Engineer, Neil's career path has been unconventional, to say the least. In this episode, Neil Cosson, Associate Director of Cloud Security Engineering at OneMain Financial, shares his remarkable story, and how his early experience in the milita…
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#36 - Supply Chain Challenges & Solutions with Richard Palarea, CEO at Kermit
22:03
22:03
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22:03
Welcome back to RevDive! Join as Richard Palarea, CEO at Kermit joins RevDive to discuss challenges & solutions in supply chain management. What you'll get out of this episode: His background & the background of Kermit The trending supply chain challenges including high margins, staffing shortages, and more What work flow optimization is looking li…
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#35 - Healthcare's Balancing Act with Dr. Jonathan Baktari, MD - Navigating Consolidation, Reimbursements, and Non-Physician Providers
26:01
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26:01
Welcome back to RevDive! Join as Dr. Jonathan Baktari, MD - Healthcare CEO, Preventative Medicine Expert, Host of Baktari MD joins RevDive to discuss Healthcare's Balancing Act - Navigating Consolidation, Reimbursements, and Non-Physician Providers. Episode Summary: In this episode, we discuss care delivery evolution and the impact of consolidation…
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#34 - Healthcare Leadership in 2023
20:16
20:16
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20:16
Welcome to RevDive! For those of you who are new to the Podcast, we use this space to hear from and share with healthcare leaders inside and out of the Revenue Cycle. In this episode Taya & Kem focus on the topics that are critical for success in 2023 including professional development, recruiting talented staff, maintaining company culture and mor…
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Ep 20 - An Approach for Modernizing DevOps at International Organizations - with Juan Cercos
44:22
44:22
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44:22
There are 2 types of people in every large organization: Those who help you to implement change – and those who don't. In this episode, Juan Cercos, Senior DevOps Director at DAI, shares with Elias, how he's driving change at a multinational organization, and why he uses data to inform his decisions. What's in it for you: 1. How Juan is driving the…
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Ep 19 - How do you Manage Successful System Integration as Part of a Company Acquisition? - with Thomas Sweet
30:39
30:39
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30:39
You acquired a company, and now you want to tackle successful system integration – but how? And what extra challenge do different size environments bring with them? Thomas Sweet, CIO of Industrial Refrigeration Pros, has done it all: From tackling IT at large enterprises like GM Financial, to building IT in smaller environments. Today, he shares wi…
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#33 - The Intersection of Technology & Healthcare Management (Eric Demers)
19:34
19:34
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19:34
Welcome back to RevDive! Join as Eric Demers, CEO at Madaket Health joins RevDive to discuss the intersection of technology & healthcare management. Eric Demers is the CEO of Madaket Health. He believes we can transform healthcare delivery through the power of data and interoperability. With more than 25 years of global healthcare experience, Eric …
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Ep 18 - Performance Engineering as Key to a Well-Rounded Application Design - with Scott Moore
53:21
53:21
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53:21
There's more to performance engineering than testing. You have to look at the whole picture. In today's episode, Scott Moore, Founder at Scott Moore Consulting LLC, sheds some light on parts of that big picture. He chats with Elias about the role of monitoring and observability in performance engineering today, and shares insights from his 30 years…
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Ep 17 - Why Kubernetes Isn’t the Be All and End All Deployment Approach - with Ádám Márton Beke
23:22
23:22
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23:22
Are containerized microservices always the best deployment approach? Kubernetes has quickly become the default system for managing containerized applications across multiple hosts, but its use often lacks nuance. Some are pointing out that Kubernetes can potentially add unnecessary complexity to your environment. In today’s episode, Ádám Márton Bek…
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Ep 16 - The Challenges Of Containerization In High-Performance Computing - with Jason McDonald (Harvard Medical School)
44:29
44:29
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44:29
Can High-Performance Computing (HPC) be containerized effectively? Containerized workflows are attractive to the research community for many reasons, but when it comes to classic HPC environments, there are many hurdles to overcome. In today’s episode, Jason Mcdonald, DevOps Team Lead at Harvard Medical School, talks to our host Elias about some of…
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Ep 15 - How Modern ITOps and AIOps Can Recession-Proof The Cost Of IT - with Mohan Kompella (Big Panda)
58:59
58:59
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58:59
The question of a recession is no longer if, but when. Markets are flashing signs that the global economy is teetering on a cliff’s edge, but there’s hope yet. With the help of AIOps, there’s plenty you can do to keep costs low. In today’s episode, Mohan Kompella, VP of product marketing at Big Panda, explains how AIOps can help to recession-proof …
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Ep 14 - Cloud VS On-Premise: How To Choose The Best Place To Host Your Data - with Edward Bezerra (K. Hovnanian Homes)
1:02:15
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1:02:15
Head to the cloud or stay on the ground? Here’s a hint: When thinking about where to host your data, there’s much more to consider than just cost. In today’s episode, Edward Bezerra, VP of Infrastructure at K. Hovnanian Homes, lends his invaluable insight to the cloud computing debate by drawing from real-life examples of his prolific career. You’l…
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#32 - Spill from The Hill with Claire Ernst, JD - Bracing for 2023 CMS Payment and Regulatory Changes
27:12
27:12
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27:12
Welcome back to RevDive! Join as Claire Ernst, JD, Director of Government Affairs at MGMA joins RevDive to give another Spill from the Hill. The healthcare industry awaits publication of the 2023 CMS Final Rule later this year. As we await what's to come, our guest sheds light on anticipated changes expected within the payment formula which will im…
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Ep 13 - How ABB Leverages the Right Data Sources & Technologies to Eliminate End User Tickets - with Dennis Vinciguerra (ABB)
48:02
48:02
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48:02
ABB IT's main mission: Eliminating end user tickets. How do they work with data & technology to reach their goal – on a global scale? Dennis Vinciguerra, VP of IT at ABB, shares with Elias, how ABB handles global differences in data & systems, and still successfully manages to follow their mission. What's in it for you: 1. The most important data s…
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#31 - The Evolutionary Coding Industry Comes with Major 2023 Updates (Rae Jimenez)
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14:37
Episode Details: Join in as Rae Jimenez discusses important updates to coding, effective in 2023. Say goodbye to components of 1995 and 1997 documentation guidelines, and say hello to standardized documentation. Rae expresses that an important metric for efficiency and quality of care is the proper understanding and application of coding guidelines…
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Ep 12 - Move Over DevOps — It’s The Renaissance Of Value Stream Management - with Helen Beal (DevOps Institute)
54:19
54:19
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Traditional DevOps is dead. But don’t let it be forgotten. Rather, let it evolve with Value Stream Management (VSM) to become a tool that lets you better measure the value your product is adding to your customers. In today’s episode, Helen Beal, Chief Ambassador at the DevOps Institute, shares her compelling case for rethinking traditional DevOps t…
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Ep 11 - Blockchain and Observability: How Dapper Lab Keeps Track of NFT Transactions & Data in the Crypto-Space - with Andrew Burian (Dapper Labs)
51:59
51:59
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Blockchain technologies and NFT present unique monitoring and observability challenges. Andrew Burian, SRE Director at Dapper Labs, talks all things blockchain and observability with Elias, in today's episode of All Things Ops. What's in it for you: 1. How Andrew manages the challenges of flexibly scaling companies from an IT perspective 2. The obs…
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Ep 10 - AIOps and Automation: Will AIOps make Human Workforces Redundant? - with Richard Whitehead (Moogsoft)
50:05
50:05
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The future is fully automated, thanks to AIOps – Right? Richard Whitehead, Chief Evangelist and CTO of Moogsoft, chats with Elias about all things AIOps & automation, and gives his insight on human workforce necessity in the future of AI technologies. What's in it for you: 1. The status quo of machine learning and AIOps on the way to autonomous ope…
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Ep 9 - Leveling out the Gender Playing Field: What Needs to Change in IT Ops? - with Brenda Standridge
37:38
37:38
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IT Ops needs more representation of women – and it has a long way to go. Today's guest Brenda Standridge, former Regional Director Data Center Operations at Google, chats to Elias about running data centers at “Google” scale, how IT could get more attractive for women, and more. What's in it for you: 1. How IT Ops is changing in regard to the under…
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