DHIA exists to help our customers and prospective customers find appropriate solutions for their business insurance needs. We created this podcast to provide an audio version of our informational resources. We deliver insightful information on Professional Liability Insurance, discuss business insurance solutions, and unpack the phases of running a business. Sign up for our email reminders on new episodes: https://share.hsforms.com/1oNwbKQW8SieD0oIeAMY1Hg34l7a
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The weekly Insurance Coffee House Podcast series is the place where you’ll be inspired by some of the most successful insurance business leaders on the planet. With each guest asked the same set of ten questions you’ll understand the recurring patterns and traits that make them successful. Covering morning routines, favourite success quotes and how they overcame their largest setbacks, they’ll give a personal insight in to what it takes to be a successful insurance business leader. This podc ...
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Wonder what it's like to control millions of dollars of marketing budget? Manage hundreds of people? Make the decisions on which ideas get to market? The CMO Confidential podcast shares how it feels to be in that chair of the shortest-tenured position on the C-suite. We detail the long, hard road most ideas take to get to market & how challenging it is to get the best ones through. Hosted by Mike Linton -- the former P&G Brand Manager who went on to be the Chief Marketing Officer of Best Buy ...
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Think you're protected? You might be surprised. Even after taking precautions, you could still find yourself facing a lawsuit. But why? In this episode, we break it down: · Who owns the data when you use a third-party payment processor? · Who is liable for a data breach involving third-party services? · What about attorneys accepting credit card pa…
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In this episode, we are discussing cybersecurity in your email inbox. Email plays a critical role in our lives, which makes it an attractive target for cybercriminals. Understanding the desire for email access and the tactics used to get in is paramount. Underestimating cybercriminals by thinking your email information isn't captivating is fallacio…
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Daniel McCarthy | CMO Confidential | The Rise & Fall of Peloton as Seen Through the Eyes of CLTV
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A CMO Confidential Interview with Dr. Dan McCarthy, Professor of Marketing at Maryland. Dan uses a customer lifetime value (CLTV) analysis to show how Peloton's pursuit of growth after a very successful launch negatively impacted its financials and cratered its stock price, leaving its future uncertain. Key decision points include: misreading Covid…
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User Error Remains a Top Cyber Threat
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10:43
The leading cyber threat remains human error. A user's inadvertent actions create openings for cybercriminals to breach networks and gain unauthorized access to data. So, today, we are discussing how these errors happen, the tactics cybercriminals use to trick users, and some best practices for implementing and mitigating risk. Listen to our Season…
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Karna Crawford | CMO Confidential | The Customer Loyalty Crisis & What to Do About It
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32:37
A CMO Confidential Interview with Karna Crawford, CMO of Marqeta, formerly SVP at JPMorgan Chase, and Head of US Marketing at Ford. Karna discusses how a number of factors have created more "promiscuous customers," the challenge of constantly delivering against rising value expectations, and why the marketplace has left many companies behind in the…
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Defending Against Ransomware Attacks, Around Since 1989
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Today, we are taking a deep dive into ransomware attacks. What they are, how long they've been around, and proactive measures you can take to protect your law firm from this cyber threat. Ransomware attacks have been around for decades, starting with a floppy disk in 1989. Evolving and creatively attacking businesses and everyday users to encrypt s…
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Kate Bullis | CMO Confidential | A Top Search Executive's View of Tech, Marketing & the Marketplace
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34:27
A CMO Confidential Interview with Kate Bullis, Global Marketing Practice Leader and Managing Director at ZRG Partners. Kate discusses the "growth renaissance" occuring in tech, B2B, and Private Equity where marketing is emerging as a growth driver, why companies in transition often look for new talent, and "what a difference maker" great marketers …
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In this episode, we discuss multi-factor authentication, how it protects data, and why it should be used for everything. 2023 held the record for cybersecurity breaches in the legal industry, compared to the previous five years combined. Take today's episode as your sign to recognize the exposures and the vitality of safeguarding your information w…
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How to Collaborate With Non-Believers Panel |Association of National Advertisers | CMO Confidential
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In a new twist for CMO Confidential, host Mike Linton moderates a panel for The Association of National Advertisers on Industry Thought Leadership. Unlock the secrets to collaborating with non-believers in marketing with insights from top CMOs and executives! 🎥 In this engaging panel discussion, moderated by Mike Linton, host of the CMO Confidentia…
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Is Your Law Firm Prepared for a Cybersecurity Breach?
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10:57
In this episode, we go over what a cybersecurity breach is, what it could mean for your law firm, and how you can prepare to protect your data. According to an article from Forbes Advisor, data breaches have increased 72% since 2021. The FBI's Internet Crime Complaint Center reported that more than 880,000 complaints were made by cybercrime victims…
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What Your Team Wants to Tell You But Won't | Leesa Eichberger Amanda Reierson | CMO Confidential
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31:19
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31:19
A CMO Confidential Interview with Leesa Eichberger, Former CMO of Jenny Craig & Ring Central and Amanda Reierson, former CMO of Avant and Head of Marketing at Thumbtack. We all worked together at Farmers Insurance. Amanda and Leesa discuss tips for evaluating "communication health," what to do in a company that doesn't like bad news, and how to man…
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Tune in as we recap an interview with Managed IT expert Zachary Wilcoxen. He shares some important and manageable steps law firms can take to manage the risks associated with remote and hybrid workforces. For more on Zac's company, Pretect Managed IT Services, visit their website at https://pretect.us/. More resources for you: Cyber Liability Self-…
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The CMO As Connective Tissue - A Top Search Executive's Perspective on the Position | Peri Hansen
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29:47
This episode is brought to you by CMO Confidential Title Sponsor Props. Visit them at Props.co A CMO Confidential Interview with Peri Hansen, Leader CMO Practice and Sector Leader Consumer Products at Korn Ferry. Peri discusses why she thinks it's the most important and exciting time to be a CMO, how marketers need to "connect" sales, IT and other …
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S4 EP64: Driven to help high-performing insurance people succeed - Nick Hoadley, CEO, Insurance Search
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32:41
“DE&I is one of the biggest challenges for the industry. For a lot of our clients in the US, it's one of their biggest priorities”, says Nick "Before we engage with a client, we really want to make sure they're set up for diverse candidates. It's so important for us as an insurance executive search firm, that if we move someone who's very successfu…
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Data Breaches are shockingly common. It's never safe to assume that your business isn't vulnerable. In this episode, we go over what Data Breach Insurance is, the two main types, and what it covers. We also share four tips to help protect your law firm and a valuable resource to quantify your risk. More resources for you: Cyber Liability Self-Asses…
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A Marketer Turned Tech Exec Talks About Big Data, Mainframes & AI | Phil Buckellew| CMO Confidential
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39:48
A CMO Confidential Interview with Phil Buckallew, a former brand manager who spent 23 years as a General Manager at IBM and is now the President of Infrastructure and Mainframes at Rocket. Phil discusses why it is so challenging to move mainframe data to the cloud, the cyber security race, why digital transformation is "still a thing," and his care…
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S4 EP63: Achieving business imperatives and being in good company - Daniel Fisher, Group Head of HR, Communications & Culture, Hamilton Insurance Group
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25:31
“The strength of our culture was something we used in the presentations to analysts and investors”, says Daniel. “We did some work around our employee value proposition and we asked our colleagues, ‘Why do you work at Hamilton?’ The common theme was collaboration and that's how we came up with the phrase ‘In good company’. As part of the IPO, we us…
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Reviewing the Cyber Liability Self-Assessment
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10:44
Can you financially survive a cyberattack? Are you as prepared as you want to be in terms of financial status, insurance coverage, or processes? This Cyber Liability Self-Assessment was designed to help you answer these vital questions in three thoughtful steps. Take your assessment and create an action plan. More resources for you: Cyber Liability…
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An Influencer Primer - How to Avoid Potholes on The Yellow Brick Road |Jon Davids | CMO Confidential
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32:30
A CMO Confidential interview with Jon Davids, founder and CEO of Influicity and author of Marketing Superpowers. Jon discusses how communities can help build brands, the difference between "audience and community", and best practices in selecting and evaluating influencers. Key topics include: why influencers make sense in a "splintering" marketpla…
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S4 EP62: Having a myopic focus on solving a real reinsurance problem – Ben Rose and Jerad Leigh, Co-Founders, Supercede – the Reinsurance Platform
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36:49
“In our experience, a reinsurance deal was being profiled in a physical binder full of paper. I thought, ‘How good would it be if we could take risk or bundles of risk and make a profile for it’", says Ben. "Think of all the information that you could attach to that profile. That was a very early concept. For a long time we debated, how this would …
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S4 EP61: Seeking industry agnostic skills and setting diverse talent up for success - Nicola Grant, Chief People Officer, Hiscox
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27:15
“When you hire for specific experience, then you're always going to have to hire for somebody within the industry”, says Nicola. “When you break it down to what are the specific jobs to be done, what are the skills that are required to do those jobs, often those skills are industry agnostic. There are clearly some examples where that's not the case…
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Q&A: Professional Liability Insurance Questions Answered
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24:14
In this episode, we answer over a dozen questions commonly asked by attorneys and law firms about Professional Liability Insurance. Insurance policies differ. There are different types of insurance, forms, and carriers, and each carrier will be different. It's important to understand the policy you're purchasing. Ask questions and stay curious abou…
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Marketing Valuation | The Battle Between Believers and Non-Believers Part 3 | Greg Silverman
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28:48
A CMO Confidential Interview with Greg Silverman, the Interbrand Global Director, Brand Economics who also founded Concentric, a sales forecasting company. Greg discusses a recent Interbrand study with Wall Street analysts on how brands influence share price in which 75% of analysts look at brand power as a key variable though nearly all admit they…
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S4 EP60: Ownership, purpose and being part of an accelerated growth story - Charlotte Hubble, HR Director, Howden Re
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27:24
“We talk a lot at Howden around not just coming to work, but coming to build a business. It really allows people to kind of have that sense of ownership, that sense of purpose and really allows people to feel like they're part of what they're building”, says Charlotte. “They understand it and can take a lot of pride. It’s a really different mindset…
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Protecting Yourself with Automatic Renewal Processes
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13:46
In this episode, we are going over a few tips to help protect yourself when your professional liability insurance carrier offers an automatic renewal. As we talk about and often say here, Lawyers Professional Liability Insurance is a unique line of insurance. Its complexities require your vigilance. If your carrier offers an automatic or expedited …
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Must Marketing Always Start From Scratch - The Quest to End the Snowflake Problem | Jonathan Knowles
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30:35
A CMO Confidential Interview with Jonathan Knowles, former CMO of Nupremis, Senior Strategist at Wolff Olins and Founder of Type 2 Consulting. Jonathan discusses ANA-sponsored research into why so many CMO's have to start from zero when defining their objectives and KPIs with the C-Suite. A categorization of over 500 marketing papers identified 6 a…
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Price vs. Value: Making Informed Choices When Shopping for Lawyers Professional Liability Insurance
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While it is essential to have a budget for Lawyers Liability Insurance, price should not be the sole determining factor. Law is dynamic, and your professional liability insurance should be tailored to fit your practice. If it's not, the money you spend on insurance is wasteful. In this episode, we want to help you understand why this common practic…
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What Your CFO Wants to Tell You But Won't | Scott Lindquist | CMO Confidential
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31:34
A CMO Confidential Interview with Scott Lindquist, CFO for CNA Financial Corp, former CFO of Farmers Insurance and PwC Partner. Scott discusses the wide variety of CFO's, why insurance became a marketing hothouse, the importance of marketing math, and how to manage the Marketing CFO position. Key topics include: how investing in brands is a leap of…
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S4 EP59: Leveraging your insurance network as a Managing Partner - Martin Blake, Managing Partner Program Lead, Insurance Search
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20:09
“It's a fantastic opportunity to build something for yourself but within an established business. It’s very much engaging with customers and driving dialogue around their search requirements”, says Martin But it’s also supported by a world class centre of excellence for delivery, so they can really focus on driving those relationships, identifying …
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Navigating Your Professional Liability Policy: Reporting a Claim & Your Rights Under the Policy
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10:59
If you think not reporting a potential claim is helpful or wise, this episode can help you avoid this common mistake! Attorneys purchase a Lawyers Professional Liability Insurance policy for various reasons. No matter your reason, understanding the rights you have under your policy and how not exercising your rights can be detrimental to your insur…
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An Update From the the B2B Marketing Front Lines | Carilu Dietrich
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29:59
CMO Confidential correspondent Carilu Deitrich, former CMO and hypergrowth advisor who helped take Atlassian public, joins us for the 4th time to talk about the ongoing challenge in the B2B space. Carilu discusses why business growth is slow for everything but AI and cybersecurity, and her belief that many players are fatigued after a long drive to…
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S4 EP58: Looking at DEI data to create a consistent, holistic opportunity for all - Don Robertson, EVP & Chief Human Resources Officer, Northwestern Mutual
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33:42
“We wanted to make sure that there were slates, they were diverse and had all the groups represented. It isn't a case of trying to stop someone from getting something they deserve. What you're trying to do is make sure these other groups get the opportunities they deserve", says Don. "I'm not a believer that we favor one group or another. I'm just …
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S4 EP57: Building the right foundations to embrace the AI implementation journey - Prashant Hinge, Chief Digital Transformation Officer, MSIG USA
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26:19
“Given the potential of AI, we should all be focused on ensuring it's part of our strategic roadmap. It is an excellent tool that is going to allow us to rethink, reimagine how we deliver products, services and experiences to our client base”, says Prashant. “Is it machine learning? Is it deep learning? Is it unstructured data? Is it predictive mod…
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Lawyers Re-Entering the Admitted Market After Placement in the Non-Admitted (Surplus Lines) Market
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Many factors can contribute to law firms being attractive to admitted insurance carriers. The good news is you can control some of them. One of our seasoned agents, Stephen Dimiceli, who is well-versed in attorney malpractice insurance sat down for an interview and talked through how attorneys can navigate their way back to the admitted market afte…
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A Consultant Turns Professor Discusses the B-School Curriculum | Lynne Segall |
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36:11
A CMO Confidential Interview with Lynne Segall, Associate Dean at the Goizueta Business School at Emory University, formerly the Director of Talent and Organization Offering Development at Accenture. Lynne discusses the importance of students learning technical and theoretical skills along with the "harder to teach" softer skills like "how to get s…
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S4 EP56: Breaking down barriers to inclusivity and empowering flexibility - Angie Schaefer, Corporate SVP and Chief HR Officer, Safety National
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22:24
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22:24
“Flexibility has been key. We've worked really hard to figure out, how do we meet the commitments to our customers, but also empower our employees to have the work experiences that they're looking for and that are a good fit for their families”, says Angie, as she discusses how Safety National are breaking down the barriers to inclusivity. “We offe…
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Law Firm Malpractice Claim Preparedness
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13:40
No one likes unpleasant surprises, especially in business. An unwelcome surprise specific to a law practice is a legal malpractice claim. Some attorneys protect their practice with Lawyers Professional Liability Insurance in preparation for potential claims, but many assume a lawsuit won't happen to them. In this episode, we cover a few common scen…
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What Marketers Talk About Behind Closed Doors | The Artificial Intelligence Edition | Babs Rangaiah
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37:37
In this episode, "What Marketers Talk About Behind Closed Doors | The Artificial Intelligence Edition," host Mike Linton, a five-time CMO, sits down with the illustrious Babs Rangaiah. Babs, the founder of CCBabs and a CMO Coach, delves deep into the pressing issues keeping today's marketers awake at night. Key topics include the impact of artifici…
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S4 EP55: Enabling possibility through changing priorities in the career lifecycle - Jennifer Centrone, Chief Human Resources Officer, Arch Capital Group
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30:34
“The blend between work and life is really blurred. It's important for employees to step back and have a good sense of purpose, belonging and balance”, says Jennifer. “We're sharing our expertise and our innovation. It's our employees who are doing that. No matter what position somebody is in, every day they're making something possible, whether it…
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How soon should you involve your carrier when you're faced with a malpractice claim? Immediately. In this episode, we explain why immediate reporting is necessary and in your best interest. We also discuss whether there's ever a time that an attorney should represent themselves in a malpractice suit. After listening, go download your checklist to N…
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Is Artificial Intelligence An Extinction Event For Marketing Agencies | Paul Roetzer |
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35:04
A CMO Confidential Interview with Paul Roetzer, Founder of the Marketing AI Institute and author of Marketing Artificial Intelligence. Paul discusses the rapid growth of the AI business, early impacts on agencies and marketing organizations, why you should be careful using AI with customer interactions, and how things will evolve to handle a "strin…
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S4 EP54: An unwavering dedication to nurturing and advancing all talent - Andrea Brogger, Chief Human Resources Officer, AssuredPartners
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26:04
“There is this misconception that the only way to grow or advance is to move into leadership. Some people just don't want that or aren’t sure”, says Andrea. “We want to give people an experience who aren't sure if they want to. We'll find opportunities to allow them to try their hand in things like the mentorship program, where they have an unoffic…
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The Difference Between Claims-Made and Occurrence Policies
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11:59
Understanding the differences between occurrence and claims-made policy forms can empower you to confidently purchase insurance that meets your unique needs. In this episode, we are going to break down what you need to know about these two different policy forms to · give you the knowledge and confidence to ask the right questions, · help you under…
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Are Business Schools Preparing Marketers for the Real World? | Mike Kitz | CMO Confidential |
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28:05
A CMO Confidential interview with Mike Kitz, Notre Dame Professor, former CMO of Office Max and P&G Brand Manager. Mike discusses the best ways to optimize your in school experience, why the abundance of marketing data may be crowding out long-term thinking, and the importance of learning "integration skills." Key topics include: the value of leade…
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S4 EP53: Attracting high performance talent through turnaround results - Karen Caddick, Chief Human Resources Officer, SiriusPoint
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22:57
“A lot of businesses talk about it, but do they really analyse what they need to do to build it? We've spent a lot of time thinking about what high performance looks and feels like within the context of a turnaround”, says Karen. “When I joined the business, I prioritized improving the culture, establishing values that really mean something, as wel…
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Don’t allow a lapse in communication to jeopardize the protection of your law practice. A continuously updated policy will save you time at renewal and will protect your law firm from any loss of coverage that can occur from an outdated policy. In this episode, we are going over some key changes you'll want to promptly report to your agent or carri…
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Tales From the Marketing Crypt - A Recovering CMO Tells All | Maryam Banikaraim | CMO Confidential |
37:43
37:43
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37:43
A CMO Confidential Interview with Maryam Banikarim, Managing Director of Most Powerful Women + Brainstorm Tech at Fortune, formerly the CMO of Hyatt Hotels, Nextdoor, Gannett, NBCU, and Univision. Maryam discusses what it's like to be a company's first chief marketing person, how to bring a boss who doesn't know marketing along, bridging the genera…
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S4 EP52: Scaling without compromise and being comfortable with change - Vikki Caruso, Chief People Officer, Clearcover
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20:45
“We learned a lot early on and we continue to learn as we scale the organization remotely. Some of the key things are over communicating. Sometimes you're having a few more meetings to feel that personal connection”, says Vikki. “We've set up mentor programs, our summit leadership where you're partnered with another leader in the organization. If y…
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Understanding a carrier's thought processes regarding risk is not always straightforward. However, it's important to make an effort to understand areas of practice (AOPs) from a carrier's perspective. In this episode, we are shedding light on how a high claim frequency can impact a specific area of practice across the board, view high-severity AOPs…
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S4 EP51: Competing on a global scale and projecting women’s voices - Kirsten Beasley, Head of Office, Bermuda, Willis Towers Watson
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26:23
The opportunities are vast. Hundreds and hundreds of companies with a physical presence here and the jobs to go with it. It's important that all Bermudians remember that we're not just competing within Bermuda and our small country, we're competing on a global scale”, says Kirsten. “We are an exceptionally well-educated island. It's critical there …
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