You can run a successful Auto Repair Shop and James and Pat can show you exactly how! Certified Business Development Coach James Stephenson has nearly 30 years of experience as a Master Automotive Technician, Multi Auto Repair Shop Owner, Certified Business Development Coach, and Business Investor. Pat Kelly is an On Air Radio Personality in Springfield, MA with over 30 years of experience in Radio, Media, is an on air personality at Rock 102 in Springfield, MA, was recognized 2x by The Mass ...
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It takes a lot of talent and dedication to be a professional musician, and Sunday Baroque host Suzanne Bona invites some of the BEST to share their inspirations, challenges, and triumphs on her podcast SUNDAY BAROQUE CONVERSATIONS. These top-tier artists give a fascinating insider's look at what makes them tick, and what fuels their passion. Go to sundaybaroque.org for more information or subscribe to Sunday Baroque Conversations wherever you get your podcasts.
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Dr Ransom Morin | Vitruvian Wellness Center
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It was such a pleasure to have my friend Dr Ransom Morin on the podcast this week. Ransom is the owner of Vitruvian Wellness Center in West Springfield, MA. They specialize in Wellness and Chiropractic Care. We met many years ago when Ransom joined a networking group that I was part of. We had a great conversation on topics ranging from Business Gr…
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On today's episode of Boys Under The Hood James and Pat talk their way through a potential deal that involves purchasing an existing bodyshop and real estate. Download today to learn more about what goes into creating a valuation for a business and creative ways to structure the deal. Thank you for listening! Visit our website to listen to more epi…
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Sunday Baroque Conversations 126: Will Liverman
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GRAMMY Award-winning musician Will Liverman has been praised for his versatility and skill as a singer. The American operatic baritone has performed in several roles at the Metropolitan Opera, and Lyric Opera Chicago, where he premiered an opera he co-created -- The Factotum – with his longtime friend, DJ King Rico. Will Livermanspoke with Suzanne …
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Matt Dessereau | East Village Tavern | Part 1
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Part 1 | This week, James and Pat are joined by Matt Dessereau, who owns East Village Tavern in East Longmeadow, MA. With nearly 30 years in the hospitality business, Matt shares his tips on building a great work environment for his staff. In part 1 of this 2-part episode, they explore how to find, hire, train, and keep employees. James has known M…
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Marketing | How To Get More Customers Today
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On this episode of Boys Under The Hood, James and Pat talk about different forms of marketing and the reasons to use each. Then James talks about an extreme example where they weren't able to market for people. Listen now to find out why! Thank you for listening! Visit our website to listen to more episodes or to ask a question. www.LotusPE.us Use …
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Hiring and Retaining Staff
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On this episode of Boys Under the Hood, James and Pat discuss ways to hire and and retain staff. They deep dive into engagement techniques and ways to set your business up for success when hiring Thank you for listening! Visit our website to listen to more episodes or to ask a question. www.LotusPE.us Use this link to schedule your seat in our Bi-w…
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Sunday Baroque Conversations 125: ChamberQUEER
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ChamberQUEER highlights LGBTQIA voices in contemporary and historical music and reimagines the classical concert experience as a radically inclusive gathering space and musical community for the 21st century. Founded in 2018 by Jules Biber (cello), Danielle Buonaiuto (soprano), Brian Mummert (baritone), and Andrew Yee (cello), ChamberQUEER operates…
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Tim Lanza | Client and Shop owner @LanzaAuto in Leominster, MA
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In this episode of "Boys Under The Hood," we talk with Tim Lanza from Lanza Auto in Leominster, MA. Tim is a second-generation business owner running a 50-year-old auto repair shop. In his first year of working with James, he has grown the shop by over 200% while maintaining a 5 star reputation! Listen to learn more about Tim and all the hard work …
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How To Ethically Make More Profit at your Auto Repair Shop
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In this episode of "Boys Under The Hood," James and Pat talk about how to get your auto repair shop to make more money. Profit is the lifeblood that your business needs to allow you to reinvest back in the business to get the right people and tools needed to gain ethical and sustainable growth. James and Pat break down the three main ways to boost …
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Guest | Kevin Vaught: James's Business Mentor and Former Consulting Boss
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This week's episode of "Boys Under The Hood" is a special treat. Kevin Vaught joined us. Kevin is a multi-shop owner with over 40 years of experience and a top Business Development Coach in the United States. He's also James' mentor. Many years ago, when James needed help growing his auto repair shop, he started working with Kevin, who was and stil…
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How We Started out Helping Auto Repair Shops
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28:35
In this episode of "Boys Under The Hood," James and Pat talk about how they started working together. They began with a radio show on Lazer 99.3 in Springfield, MA, and then moved to a podcast. James was already running a successful auto repair shop and coaching other shops across the country. As his business grew, Pat joined to help with marketing…
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Sunday Baroque Conversations 124: Byron Schenkman
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Byron Schenkman is an American harpsichordist, pianist, and music scholar who specializes in baroque and early music. Along with violinist Ingrid Matthews, Byron Schenkman cofounded Seattle Baroque, which the two musicians directed until 2013. Suzanne spoke with Byron Schenkman -- who has performed on dozens of recordings -- about their current pro…
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Sunday Baroque Conversations 123: Ian Watson
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In 1982, a group of Early Music fans founded the Connecticut Early Music Society to present an annual festival of concerts every June. They feature a repertory of European music written before about 1800 and they focus on historically-informed performance practices, including the use of period instruments. Ian Watson is Artistic Director of the CT …
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Sunday Baroque Conversations 122: Wil B
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Kevin Sylvester and Wilner Baptiste met as talented teenage music students in Florida, playing violin and viola respectively. They clicked as friends, and after pursuing their university training in music, the two classically trained instrumentalists formed their hip hop duo, Black Violin. Their performances are energetic, surprising, and captivati…
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Sunday Baroque Conversations 121: Tom Huizenga
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If you are a fan of NPR's Tiny Desk concerts, you're in luck! Tom Huizenga is a long time NPR producer, editor and reporter whose work you've probably heard. Suzanne interviewed Tom about some of his favorite Tiny Desk performances and NPR interviews, and he shared stories about what it was like to meet some of his personal musical idols.…
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Boost Your Brand: Discover the Power of Radio Marketing
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In today’s episode, hosts James Stephenson and Pat Kelly explore how radio can help your brand get noticed and grow. They look at Rock 102’s smart moves and share their winning tips. Learn why radio should be part of your mix to reach more people. Show notes: (1:37) A general misconception (3:40) The power of radio and branding (5:28) People do bus…
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Sunday Baroque Conversations 120: Simone Dinnerstein 2024
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Grammy-nominated pianist Simone Dinnerstein has a wide variety of musical passions, but music by Johann Sebastian Bach is an important part of her foundation. She believes Bach's music has it all – intelligence and heart – and her expertise inspired The New York Times to describe her as "an utterly distinctive voice in the forest of Bach interpreta…
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In a world constantly chasing the latest digital trend, an often-underestimated player continues to make a significant impact: radio. In today’s episode, hosts James Stephenson and Pat Kelly delve into the timeless art of radio marketing and the intricate craft of storytelling. This discussion is a testament to the medium’s endurance and a guide to…
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Sunday Baroque Conversations 119: Morgan Sullivan
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Morgan Sullivan came to singing later than many other professional singers do. Nevertheless she has achieved success as a freelance musician who has performed with numerous top tier ensembles, including Bach Collegium Japan, Folger Consort, and American Baroque Orchestra among many others. She has also recorded music by Brahms and Schutz with Yale …
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Secrets For Digital Marketing Mastery
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As the digital landscape evolves, so must our strategies to navigate it. In this episode, hosts James Stephenson and Pat Kelly share a topic that serves as a beacon for those looking to enhance their digital marketing efforts, providing actionable tactics and insights that can be applied across various industries. From video production secrets to s…
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Resilient Leadership: Medevac Missions to Mentorship with Bryan Miles
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In today’s episode, hosts James Stephenson and guest retired Army Combat Medic Bryan Miles discuss key points about leadership and how the military and business are similar in many respects. Bryan shares his journey from a young ground medic to an E7 Platoon Sergeant, illuminating the path to purposeful leadership. Tracing Bryan’s 20-year military …
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The Art of Scaling Trades Businesses
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In the world of trade businesses, growth, and innovation are often the hallmarks of success. In today's episode, hosts James Stephenson and Pat Kelly explore the dynamic strategies trade businesses can adopt to scale up, harnessing the power of strategic partnerships and AI innovations. By integrating modern tools and methodologies, trade enterpris…
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Sunday Baroque Conversations 118: Frederick Ballentine
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Frederick Ballentine is an American tenor whose awards include a Grammy for his recording of George Gershwin's PORGY AND BESS. The opera star exudes a sense of ease, confidence, and fun when it comes to his career as an in-demand collaborator on everything from classic operas, to cutting-edge contemporary works. Frederick Ballentine spoke with Suza…
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In today's episode, embarking on a digital marketing odyssey hosts James Stephenson and Pat Kelly, whose expertise lies in transforming a stagnant online presence into a thriving, dynamic platform. As the discussion unfolds, listeners are treated to a deep dive into the world of web marketing and the essential components that contribute to a compel…
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Effective Marketing Strategies
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Have you ever wondered why some businesses flourish like a well-oiled machine while others sputter out? In today’s episode, hosts James Stephenson and Pat Kelly discuss how consistency, a touch of coaching, and a refusal to mess with what works keep business in peak condition—you can achieve sustainable growth and a strong market presence. It’s abo…
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Time Mastery and Business Expansion Tactics Unveiled
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Have you ever wondered how being on time could skyrocket your career or business to new heights? In business, time is not just a ticking clock on the wall but the heartbeat of success. In today’s episode, hosts James Stephenson and Pat Kelly delve into the significance of punctuality and the decisive role that strategic business coaching plays in p…
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Sunday Baroque Conversations 117: Shawn Okpebholo
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Award-winning musician Shawn Okpebholo earned his degrees at the prestigious University of Cincinnati College-Conservatory of Music. But he credits his start in music to The Salvation Army church, where he received free music lessons as a child, and to his mother's tenacious support. The breadth of Dr. Okpebholo's work is extraordinary: chamber wor…
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Sunday Baroque Conversations 116: BLKBOK
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From the time he was just a small child, Charles Wilson III – aka BLKBOK – showed extraordinary musical talent. The budding piano virtuoso's family nurtured his interests, which blossomed to include many genres of music: classical, hip-hop, rap, and much more. BLKBOK chose his name, in part, as a way to honor his admiration for Johann Sebastian Bac…
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Sunday Baroque Conversations 115: Jessie Montgomery
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"Being an artist is living a life of service." The words of Jessie Montgomery, who has earned acclaim, awards, and praise for her growing body of work as a composer, violinist, teacher, and activist. The musician credits her many teachers and mentors – and her parents – for opening up worlds to her. Jessie Montgomery shared stories about her experi…
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Marketing For Car Count: Q&A
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Unlock the mysteries of radio advertising success as we dissect the strategy behind effective audio branding. We explore the nuanced approach of crafting brief yet frequent ads to imprint your brand's message into listeners' minds. This episode isn't about overnight success but patience and consistency. Learn how to resonate emotionally with your a…
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Sunday Baroque Conversations 114: Kellen Gray
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Scotland-based American conductor Kellen Gray is Assistant Conductor of the English National Opera and Assistant Conductor of the Royal Scottish National Orchestra. He's attuned to the orchestral repertory, including Bela Bartok, Antonin Dvorak, Aaron Copland, and Ralph Vaughan Williams. He's also passionate about championing African-diasporic comp…
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Fleets and Accounts Receivable: Q&A
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In today’s episode, we give you a real-world perspective and bring you a case study of Bensen, an auto repair shop owner from York, PA, who mainly deals with fleet repairs. We discuss the importance of reinvesting profits, the value of vendor agreements for timely payments, and how to transition from less profitable fleet work to customer jobs. We …
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Steering Your Automotive Shop to Success: Q&A
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In today’s episode, we discuss the importance of managing expenses systematically and strategically for allocating funds within a business. A crucial aspect of this is having a system in place that ensures efficiency and profitability—understanding valuable insights and strategies for automotive shop owners looking to boost their business success, …
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Sunday Baroque Conversations 113: Brandon Patrick George 2023
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Grammy-nominated flutist Brandon Patrick George is a member of Imani Winds and has appeared as a soloist with soloist with the Atlanta, Baltimore, and Albany symphonies, American Composers Orchestra, and the Orchestra of St. Luke's, among others. He's also on the faculty of the Curtis Institute of Music. Suzanne spoke with Brandon Patrick George ab…
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Igniting Your Auto Shop's Potential Through Education and Talent Development: Greg Guertin of Chicopee Comprehensive High School
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Running a successful automotive shop requires more than just a passion for cars. It involves understanding the complexities of hiring, training, and retaining quality technicians. In our recent podcast episode, we sat down with Greg Guertin, an automotive technology instructor, to discuss these challenges and share valuable insights. The success of…
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Sunday Baroque Conversations 112: Melvin Chen
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As a music lover, you may be familiar with Melvin Chen for his recordings of piano music by Dmitri Shostakovich or Ludwig van Beethoven. He put his double degrees from The Juilliard School to work as Professor in the Practice of Piano at Yale School of Music and is Director of Norfolk Chamber Music Festival, which is Yale's Summer School of Music. …
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Revitalize Your Auto Shop with Strategies for Success in a Competitive Market: Q&A
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In this episode, we explore the challenges faced by auto repair shop owners and offer insights to improve efficiency and profitability. We talked about seasonal adjustments, pricing tactics, and the integral role of recruiting employees with the right tenacity, talent, and integrity. Find out how something as mundane as potholes can throw a wrench …
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Sunday Baroque Conversations 111: Mahan Esfahani
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Acclaimed harpsichordist Mahan Esfahani - the first and only harpsichordist to be named a BBC New Generation Artist, and the youngest ever recipient of the Wigmore Medal – is an outspoken and passionate advocate for his instrument. Although the harpsichord is most closely associated with baroque music, Mahan Esfanai’s repertory is large and diverse…
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Transitioning From Corporate World To Auto Repair Industry: Tim Lanza of Lanza Auto
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How does one transition from the corporate world to running a family-owned auto repair business? What are the mental tolls and the complexity of working with different car makes and models? Find out in today’s episode as we're joined by Tim Lanza of Lanza Auto. Hear about his unique challenges, including the struggle of hiring technicians and the s…
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Sunday Baroque Conversations 110: Loki Karuna
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Loki Karuna (formerly Garrett McQueen) began his life in music as a bassoonist, earning degrees in music and performing in orchestras. His passion for music and justice propelled his career as a musician, leading him to become a radio and podcast producer, and an activist. An eloquent storyteller, Loki Karuna spoke with Suzanne about his weekly pod…
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Turning Dreams into an Entrepreneurial Success: Downtown Auto Service
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Have you ever wondered how a teenage dream could flourish into a successful business? Our guests in this episode, Aaron and Steph, take us through their inspiring journey, from a 15-year-old Aaron tinkering with a broken car to co-owning a thriving automotive business with his wife, Steph, in the heart of Green Bay, Wisconsin. They delve into the d…
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Sunday Baroque Conversations 109: Trio Sefardi
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Howard Bass, Tina Chancey, and Susan Gaeta are the members of Trio Sefardi, a group they formed in 2010 to perform traditional songs of the Sephardim – the descendants of Jews exiled from Spain in 1492. They draw on their individual experience and expertise in many different genres of music, including jazz, folk, and early music, and they mine the …
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Precision Auto Repair (1 of 2)
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Welcome to another exciting episode of Boys Under the Hood, the ultimate podcast for auto enthusiasts and business-minded folks alike! Hosted by the dynamic duo, Auto Repair Shop Business Coach James Stephenson and On Air Radio Personality and Media Expert Pat Kelly, we've got a treat for you today. Our special guest, Matt Rivest, owner of Precisio…
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Precision Auto Repair (2 of 2)
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Get ready for another dose of automotive wisdom in part 2 of our special episode featuring Matt Rivest from Precision Auto Repair! Hosted by none other than the remarkable Auto Repair Shop Coach, James Stephenson, and the ever-entertaining Pat Kelly, this episode is packed with valuable insights and a touch of humor that will leave you in splits. I…
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G & A Import Auto Repair (1 of 2)
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Welcome to Boys Under The Hood Podcast, where we dive deep into the world of Auto Repair! In this episode, we're joined by Alfonze from G & A Import Auto Repair, as well as our expert hosts, James and Pat. Together, we explore the challenges faced by auto repair shops, from part ordering to ensuring top-notch quality, and the art of hiring skilled …
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G & A Import Auto Repair (2 of 2)
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33:33
In Part 2 of Boys Under The Hood Podcast, our hosts James and Pat continue their insightful conversation with Alfonze from G & A Import Auto Repair. Together, they delve into the evolution of customer interactions in the Auto Repair world, the vital importance of setting clear repair expectations, and the intricacies of aftermarket warranties. Whet…
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Pro & Local Detailing (1 of 2)
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On part 1 of this episode of Boys Under The Hood, Auto Repair Shop Coach James and Media Expert Pat Kelly talk to Paul from Pro & Local Detailing in Enfield, CT. Paul shares his story about starting his company, then talks about some challenges that he has had to face in business and how he was able to overcome them. You'll definitely want to catch…
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Pro & Local Detailing (2 of 2)
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On part 2 of this episode of Boys Under The Hood, Auto Repair Shop Coach James and Media Expert Pat Kelly talk to Paul from Pro & Local Detailing in Enfield, CT. We talked about how Paul was able to build his brand using community events, his method for hiring top Detailers, his time on the team that details Air Force One, and Zombies. For more inf…
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This week on Boys Under The Hood, Auto Repair Shop Coach James Stephenson and Media Expert Pat Kelly talk about how to bring out the best in your Technicians so that you can utilize the skills they're naturally good at instead of forcing them to do things they don't like doing and are naturally not great at. If you were a football coach would you m…
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You Harvest What You Plant
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This week on Boys Under The Hood, Auto Repair Shop Coach James Stephenson and Media Expert Pat Kelly talk about Auto Repair Shop Marketing techniques. they dive into how important not only an external marketing plan is, but also the importance of internal marketing and having a stong customer interaction process that's well documented and trained. …
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