Bob Stobener , a seasoned leader celebrated for his adept communication skills, has a unique perspective on improving communication as a means to foster understanding and collaboration. Drawing from his creative background in cartooning and strategic advertising at a successful comedy club, Stobener believes that effective communication is essential not only for resolving conflicts but also for enhancing personal and professional growth. He emphasizes the importance of listening and forming genuine connections, demonstrating how these practices can lead to positive outcomes, as seen in his ability to guide team members toward fulfilling career paths. By advocating for open and honest dialogue, Stobener illustrates how strong communication skills can support individual success and organizational excellence across various industries. (00:01:52) Communication Skills: Comedy Club to Corporate Success (00:14:21) Transparent Interactions: The Foundation of Leadership Success (00:14:21) Transformative Impact of Transparent Leadership Communication (00:19:41) Mastering Communication Skills for Multifaceted Success Hosted by Larry Wilson Produced by: Verbal Ninja Productions Producer: R. Scott Edwards Sponsored by: The Wilson Method **Check out NEW upgraded website with FREE offer !! Visit: https://theWilsonMethod.com Link: TheWilsonMethod.com…
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Welcome to our tech podcast where we delve deep into captivating topics surrounding Customer Experience, Commerce, and Digital Transformation. Join us as we explore these fascinating themes and uncover valuable insights to enhance your understanding and mastery in the digital realm.
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AI and Business Adoption - with Thomas Walter, Merkle EMEA
46:58
46:58
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46:58🚀 AI: Beyond the Buzzword – Finding Real Business Value In the latest episode of Experience Matters, host Steffen Souza Ric-Hansen sits down with Thomas Walter, Chief Solution Officer for Merkle in EMEA, to cut through the AI hype. AI is everywhere, but how do businesses move from fascination to real impact? Thomas shares insights on practical AI a…
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Digital Transformation in Financial Services - med Sille Stener og Lars Harder
47:10
47:10
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47:10In this episode of Experience Matters, host Steffen Souza Ric-Hansen welcomes Sille Stener, former SVP at SDC, and Lars Harder from Merkle for an insightful discussion on digital transformation in the financial services industry. They explore the current state of digitalization, leadership strategies, customer experience, and the role of partnershi…
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Fra Legacy Systemer til Fremtidsklar Teknologi: En Vækstrejse med Lemvigh-Müller - med Frederik Aakerlund, CIO, Lemvigh-Müller
46:22
46:22
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46:22I denne episode af ’Experience Matters’ dykker vores vært, Steffen Souza, ned i Lemvigh-Müllers digitale transformation sammen med Frederik Aakerlund, CIO hos virksomheden. De diskuterer overgangen fra legacy-systemer til moderne teknologi og hvordan denne proces har fungeret som en vækstdriver for en af Danmarks største stål- og teknikgrossister. …
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Maersk Customer Service Transformation: From Cost Center to Experience-Led Growth with Peter Hartz, Maersk
47:12
47:12
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47:12In this episode of Experience Matters, we explore how Maersk transformed its customer service from a traditional cost center into a driver of experience-led growth. Host Steffen Souza is joined by Peter Hartz, Global Head of Ocean Niche Products, to discuss the strategies behind this transformation. Peter shares insights on balancing technology wit…
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The Peak-end rule - Med Pia Sebell, Experience Director og Morten Kold, CXO & Head of Experience Design, Merkle NE
51:16
51:16
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51:16I denne episode af ”Experience Matters” tager Pia Sebell og Morten Kold dig med igennem Peak-end rule, som måske bedst kan oversættes med ”Optursreglen”. Pia er Experience Director og Morten CXO og Head of Experience Design, begge i Merkle, og sammen med vært og Chief Growth Officer, Steffen Souza, fortæller de om, hvorfor det er helt afgørende for…
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CX as a Growth Driver - Feat. Holden Bale, Global Head of Experience & Commerce, Merkle and dentsu
42:06
42:06
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42:06Join this episode of “Experience Matters” – featuring Holden Bale, Global Head of Experience & Commerce at Merkle and dentsu. Our host and Chief Growth Officer Steffen Souza, and Holden Bale dive into the importance of focusing on customers and how success and growth often come down to a great customer experience rather than product features, even …
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Hyggesnak serveret med god musik på et godt glas rom & cola
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