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The Peak Experience: Mastering Customer Relationships: Trust & Feedback for DTC Success | Ep 9
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Building trust isn’t just a buzzword—it’s the real deal for Direct-to-Consumer or DTC brands. 🎧 In our latest episode, Michael Bair, Founder of Bair Consulting and former head of CX at FIGS, dives into how Direct-to-Consumers companies can leverage direct relationships to build unshakable trust and keep that feedback loop alive.
Spoiler alert: it takes more than just saying "We’re listening." 🚀
Michael walks us through setting up that "feedback flywheel"—collecting real-time customer feedback, actually doing something about it, and letting customers know you’re on it. Trust isn’t just earned; it’s a daily process.
Ready to revamp how you listen to your customers? 🎧 Tune in now to learn how to turn feedback into brand loyalty that lasts. 🔗
#PeakExperiencePodcast #CustomerTrust #DirectToConsumer
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