Working with Self-Unaware Individuals: Practical Strategies for Organizational Leaders, by Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: This article examines the challenges faced by leaders in managing employees who lack self-awareness, and presents strategies for addressing such issues effectively. It defines self-awareness and its importance for emotional intelligence and organizational functioning. Without insight into their own weaknesses, self-unaware individuals resist feedback, misread social dynamics, and persist in counterproductive behaviors. For leaders, this poses frustrations like resistance to direction, externalization of failures, and reliance on subjectivity over objectivity. If left unchecked, self-unaware "problem players" can damage company culture. The article then recommends research-backed techniques for leaders, such as providing respectful yet direct feedback, leveraging 360-degree reviews, assigning mentors, considering training, establishing behavioral norms, and using positive redirection. It provides examples applying these strategies to scenarios involving a defensive executive, micromanaging director, and abrasive engineer. With nuanced leadership focused on personal growth and encouragement, even those low in self-awareness can be developed.