103 Ken Trupke -- Ask Me Anything: Friendly vs. professional and summer reading recommendations

The Clarity Advisors Show

On this “Ask Me Anything” edition of The Clarity Advisors Show, host Ken Trupke answers listeners’ questions.

This week he explains that being friendly and being professional aren't opposites (and that friendly is better!), and he offers some recommendations for your summer reading list.

If you have a question that you’d like Ken to answer in a future episode, you can email it to him at [e-mail].
Timeline

(00:41): Question 1: Friendly vs. professional.
(03:09): Question 2: Summer book recommendations.
(03:45): “Atomic Habits” by James Clear.
(04:21): “Never Split the Difference” by Chris Voss.
(05:03): “The Go-Giver” by Bob Burg.
(05:23): Jeffery Gitomer’s “Little” books.
(05:57): Biography books – Start with Mount Rushmore.
(06:48): Biographies of childhood Americans.
(07:11): Landmark books.
(07:48): Summary.
Episode Quotes
“Some people think that happy and friendly aren't professional, and that good work can't be accomplished unless everyone is stern and serious, but customers like to buy where people are friendly.”
“'Professional' indicates a high level of skill and polish and that you know your stuff, so you can be a competent professional who knows their stuff and be friendly.”
“People who are unhappy at work are often unhappy outside of work. And typically, that unhappiness started long before this job.”
“Reading is one of the best investments you can make.”
“Pick anyone that you are personally interested in and there's probably a pretty good biography out there.”

Recommended reading and listening

• “Atomic Habits,” by James Clear
• “Never Split the Difference,” by Chris Voss
• “The Go-Giver,” by Bob Burg
• "The Little Red Book of Selling" by Jeffery Gitomer
• "The Little Yellow Book of YES! Attitude" by Jeffery Gitomer
• Landmark Book Series
• Clarity Advisors Reading List

Follow/Connect with Ken Trupke

• [e-mail]
• ClarityAdvisors.io
• Ken Trupke on LinkedIn