Episode 14: The lies Internet Service Providers tell

Tales from the Towers - An Entrepreneurial Journey for WISPS

Episode 14 of "Tales from the Towers," a podcast by techCONNECT, features a dynamic discussion hosted by Thandi Mabila, a customer consultant at techCONNECT. She engages with Arno Joubert and Nico Joubert, the CEOs and founders of the company. The episode revolves around the significant aspects of internet service provision, focusing on customer reviews, uptime metrics, and support systems.

Key points include the critical nature of honest customer reviews and how rapid word-of-mouth can affect business reputations in the digital age. They emphasize the importance of transparency with reviews to maintain credibility and trust among users.

The conversation also covers the technical uptime of their internet service, explaining how techCONNECT provides real-time updates on tower uptime via their website, ensuring reliability and accountability. Nico shares a success story about a client experiencing exceptional uptime, highlighting the company's commitment to high service standards.

Further, Thandi inquires about customer support avenues, to which the CEOs detail their comprehensive support system, including multiple channels and extended hours to aid customers effectively. They discuss the proactive measures taken to ensure smooth operation during power outages and other technical challenges, showcasing techCONNECT's robust infrastructure.

Towards the end, the discussion shifts to user safety, with a focus on protecting customers from online scams and malicious websites using Whalebone Security, illustrating the company's dedication to user security and privacy.

This episode of "Tales from the Towers" not only provides insights into techCONNECT's operational strategies and customer-first approach but also reinforces their mission to offer dependable and secure internet services.