Broadening GBS skill sets for organizational effectiveness with Jennifer Kelly Greene

SSONext

In this episode of SSONext, host Barbara Hodge sits down with Jennifer Kelly Greene, Senior Director of Global Payroll at Otis. A business-oriented professional with hands-on experience in managing multi-location, multinational teams, Jennifer brings a history of success in leading teams in B2B and B2C environments. Highly effective at managing vendors, building consensus, and working collaboratively with all levels to assess, plan, and implement enterprise-wide standard solutions. She is a seasoned strategist with proven superior problem resolution, communication, and leadership skills; able to align teams and prioritize goals while focusing on continuous process improvements and efficiencies to maximize revenue for GBS.

On the docket today is the topic of broadening the skill sets of your people. Jennifer and Barbara dissect:

✅The case for focussing on broadening the skill sets of your talent base so they can capitalize on learning and growth opportunities.

✅Where the balance is for GBS between the people, the process, and the technology to be really efficient.

✅The need to communicate success stories across service management, operations management, transformation, change management, and leadership.

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you are a return visitor to our podcast, thank you! Could you please do us a favor, and hit the rating button to give us 5 stars? Your ratings help us rank better, and be found by more people. Thanks again.