))
001: Beyond the Bunny Hop: SCI-REMC's Path to Improving Member Satisfaction
Manage episode 490650476 series 3673600
Inhalt bereitgestellt von Bloom Spatial. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Bloom Spatial oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
When James Tanneberger became CEO of SCI-REMC, his co-op ranked 17th out of 18 electric cooperatives in Southern Indiana for member satisfaction, with a score of just 68 out of 100. Eight years later, that score has climbed to 74 and continues rising.
In this episode, James shares the innovative strategies that transformed his co-op's relationship with its members, from deploying fiber-to-the-home technology that enables remote outage management to ditching expensive annual meetings in favor of connecting with members at county fairs complete with deep-fried Twinkies and "bunny hop" electrical safety demonstrations.
11 Episoden
Teilen
