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Are you leadership material? | #7
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Getting promoted into leadership is still the ultimate goal for most. Kristi and Stino challenge the notion and, if you're still interested, tell you what to look out for.
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⏱️ Timestamps:
00:00 - A blonde debut
01:57 - Climbing the CS ladder
02:30 - Finding your “why” in leadership
04:00 - Managing expectations upfront
06:16 - Organizational philosophy on CS
08:01 - Asking for support as a leader
09:14 - Realistic targets and KPIs
11:43 - Knowing the team dynamics
13:28 - Investing in leadership development
16:08 - Product innovation and customer value
18:47 - Wrapping up 2024 and looking ahead
📺 Lifetime Value: Your Destination for GTM content
https://www.lifetimevaluemedia.com
💁♀️💁♂️ Connect with the hosts:
Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Kristi's website: https://www.kristifaltorusso.com/
Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Key topics: leadership, career journey, management, new leader, promotion
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