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E10: The Best of Both Worlds: Blending In-Person and Digital Training
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In this episode, Mike Fazio, host and Co-President of Workforce180 and Metrix Learning, interviews Dennis Walker, SVP of Instructor-Led Training at Certus, to explore the enduring value of in-person technical training in an increasingly digital world. Dennis shares his journey from working as an electronics technician at Caterpillar to leading Certus’ instructor-led training division, which serves over 40,000 maintenance technicians across various industries. The conversation delves into how traditional classroom instruction has evolved to incorporate virtual reality, online learning, and digital simulations while maintaining the irreplaceable benefits of live instruction — particularly in teaching complex troubleshooting skills for electrical, HVAC, and mechanical systems. Tune in to hear valuable insights about the future of technical training and why the human element remains essential in an increasingly digital learning landscape.
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