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Empower Renters With Self-Service Tools That Simplify Workflows
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Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss meeting the expectations of the modern renter by providing self-service tools, such as resident portals, to enable renters to communicate and transact business with your community at their convenience.
In this episode, they delve into the popularity of self-service platforms across various industries and the fact that over 90% of consumers expect to be offered a digital option for their communication and transactional needs. Their discussion touches on what features renters are really using in a resident portal and how certain services and information that many providers typically place behind a login should not be.
Kerry and Jimmy’s Words of Wisdom: "The backbone of a resident portal is to collect rent, reduce the need for in-person visits or calls, and open the lines of communication with residents. Providing the right tools will have a dual benefit, as it will improve the living experience for residents while offering property managers tools to operate more efficiently and effectively.”
Resources: Modern Conveniences for Modern Renters
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