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Adapting to Evolving Customer Expectations: Insights for New Advisors and Managers w Victor Navarro Lead Training and Education Coach for Sell Smart
Manage episode 406235483 series 3513804
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Victor discusses the evolution of customer expectations and the challenges faced by new advisors in adapting to technology and understanding the importance of customer service.
They emphasized the need for dedicated training roles for managers and making
personal connections with customers. They also discussed the role of general
managers in understanding store operations and providing support to their
teams. The conversation touched on the similarities between the sales and
service sides of their business, the importance of understanding customer
needs, and the evolution of customer communication. They concluded by
discussing the importance of training and acknowledging areas for improvement,
the value of person-to-person relationships, and the potential use of kiosks in
the service drive.
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