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Thinking Like Your Customer: The Path to a Winning Sales Strategy
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Inhalt bereitgestellt von Pierre Coombes. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Pierre Coombes oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
In this insightful episode of The Sales Growth Podcast, hosted by UK Sales Expert Pierre Coombes, we embark on a journey into the minds of customers to uncover the secrets of building a better sales strategy. With statistics revealing that a substantial number of B2B buyers feel misunderstood, and B2C customers are quick to switch due to poor service, understanding your customer is paramount.
Pierre delves deep into the psychology of empathy, a key ingredient in thinking like your customer. Learn how to connect on a profound emotional level and anticipate their needs with precision.
In today's digital landscape, data is king. Pierre explores the importance of data-driven insights and how they can be harnessed to create personalized experiences across digital and telemarketing channels.
Speaking of telemarketing, find out why warm calls outshine cold calls and how to adapt your approach to modern customer preferences.
Additionally, Pierre differentiates between B2B and B2C customers, offering practical advice for tailoring your strategies to their unique needs, behaviors, and expectations.
As a bonus, Pierre provides valuable tools and techniques, including customer surveys, buyer personas, customer journey mapping, behavioral analytics, and empathy training, to help you master the art of thinking like your customer.
Tune in and discover the path to building a winning sales strategy that not only drives growth but also forges lasting customer relationships. If you're in sales, this episode is a must-listen.
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