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Leading Your RevOps Team To Success - Heidi Thompson - RevOps Rockstars - Episode #1
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Join us for our inaugural episode of OpFocus’s podcast RevOps Rockstars! Today’s guest has a history of working in hyper-growth SaaS companies. She’s a strong revenue leader skilled in Business Planning, Strategy, Operations Management, and Reporting & Analytics across the entire GTM funnel. Heidi Thompson is the VP of GTM Strategy & Revenue Operations at Unqork. Heidi joins hosts David Carnes and Jarin Chu to dive into some RevOps topics. On this episode we smash a RevOps myth, share Heidi’s strategies for RevOps leaders, and learn about her role at Unqork.
Takeaways:
- When you first start your RevOps career, it can be easy to just be an order taker. What you really need to do is be a question asker. Ask what problems are trying to be solved, or what success looks like.
- Projects can be tough to track quantifiably, but the STAR method can help. Ask yourself, what are the Situations, the Tasks, the Actions completed, and the Results?
- Just because something is quantifiable does not mean it is impactful. You can set a goal to produce 50 RFP’s, but what does that entail?
- It is important to have a clearly delineated list of what the RevOps team is and isn’t responsible for. Without one, you will become the “get stuff done” department with extra responsibilities.
- Offshoring responsibilities as a small startup may save you some cash in the immediate future but will end up costing you in the long run.
- When dealing with the board, your number one goal is to anticipate what they are going to ask.
- While the future is uncertain and may lead to turbulence, it also provides a good opportunity for focus. Focus on what goals you and your team are trying to achieve, and establish a plan.
Quote of the Show:
- “At the end of the day, if we're not providing impact and ultimately driving revenue, I don't know why else I would be here.” - Heidi Thompson
Shoutouts:
- Managing Up: How to Forge an Effective Relationship With Those Above You - Rosanne Badowski
- Channeling Robert Glazer Elevate wisdom at 28:48
- Recognizing the brilliance of the one & only Dana Therrien at 31:32
- Huge respect and gratitude for Rosalyn Santa Elena at 32:09
Links:
- LinkedIn: https://www.linkedin.com/in/heidi-thompson-rawding/
- Website: https://www.unqork.com/
Ways to Tune In:
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