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Growing RevOps With The Right People - Danny Schonfeld - RevOps Rockstars - Episode #21
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On this week’s episode of RevOps Rockstars, we’re delighted to feature a talented Ops pro with a lot to share. He’s an effective leader who is skilled at leading diverse, international teams. His early career involved working for both Deloitte and LinkedIn, allowing him to cut his teeth in the world of RevOps. Welcome to the show, VP of Revenue Operations at Glia, Danny Schonfeld. Hosts David Carnes and Jarin Chu interview Danny to uncover his strategies for leading teams across multiple time zones, striking a balance between strategy and operations, and using data to paint a narrative when presenting to the board.
Takeaways:
Building out a RevOps team requires balance. Ops teams handle both long term revenue issues and short term fixes. It’s important to hire people who enjoy both types of work, and are able to transition seamlessly between them.
When you lead a team with members in different locations and time zones, an extra degree of flexibility is required. As a leader, allow your team members to structure their day in a way that works best for them.
Building a RevOps team is a two step process. When you start, hire people to add in cross support to other areas you serve. Once you have a strong foundation, new hires should be adding new value rather than just taking over operational tasks.
If your company already offers remote work, hiring outside the country offers a few key benefits. Hiring globally allows you to draw from a wider, stronger talent pool, and allows you to save money on new hires.
When determining whether to in house or outsource a role, Danny likes to consider timeline and investment. Tasks that require a lengthy training process are done in house, while those that are quick and don’t require in depth access to data are outsourced.
When planning to interact with the board, you need to be efficient and prepared. When preparing slides, try to predict the questions you’ll be asked. When building a narrative on your work, allow the data to shape and shift the narrative as you build slides.
When planning for the future of RevOps, teams should be looking to implement AI and automation to their workflows. Using automation on repetitive time consuming tasks frees up valuable time for Ops teams to work more efficiently.
Quote of the Show:
“You need to be excited about both the destination of the cool stuff that we’re building, as well as the journey of getting there.” - Danny Schonfeld
Shoutouts:
Kyle Stout: https://www.linkedin.com/in/stout0/
Bart Piela: https://www.linkedin.com/in/bartpiela/
Links:
Website: https://www.glia.com/
Ways to Tune In:
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