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A Crucial Step On The Customer Journey: Retention And Churn Management With Tony Sternberg
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Inhalt bereitgestellt von Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
Meet Tony Sternberg, Co-Founder & CEO of ProsperStack, an automated retention platform for subscription businesses. Consider this: You’ve had it up to “here” with your streaming service and you call to cancel your subscription. ProsperStack partners with said streaming service to create a unique retention strategy for what happens next after you live chat or call the provider.
It’s unique because the next subscriber will encounter a different experience based on their individual attributes, such as how long they’ve been a customer or how frequently they utilize the service. ProsperStack integrates this data to give the providers deeper insights around customer retention.
Tony Sternberg is leading the charge for this fast-growing company and bringing a new light to how to really know your customer.
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