Please everyone...or please no one

Purpose & Profitability

As business owners, we tend to live by the motto “the customer is always right.” We bend over backwards for our customers to make sure they have a positive experience so they return and hopefully tell their friends and family. This is a good rule of thumb but are there times where you may need to "fire" your customer, or say no? Sometimes if you say “yes” to one customer, it may have negative effects on at least two other customers. So by trying to please everyone, you may be pleasing no one. The key is to please the right customers. Click to listen to this lively conversation and hear some solutions about pleasing the right people with my returning guest, Allan Gray.