#153 - AI In Customer Service with Hatch and Chris Bache

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Join John Wilson in this special episode of Owned and Operated, with guest Chris Bache, CEO of Hatch, sharing insights on how Hatch software has transformed AI in customer service and the power of the SMS campaign.
He explains how AI can streamline customer follow-ups and improve response rates by automating initial contacts. Chris also discusses the evolution of Hatch, starting as a small company to becoming a major player in the industry, helping over 2000 businesses optimize their sales processes.
A SPECIAL THANKS TO HATCH
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.
Learn More About Hatch Here
00:00 Introduction
01:14 Guest Introduction: Chris Bache from Hatch
01:44 The Evolution of Hatch
04:16 Defining Rehash and Best Practices
05:11 Implementing a Rehash Program
07:36 Success Stories and Real-World Applications
13:15 Optimizing Messaging and Compliance
17:53 AI in Customer Interaction
19:59 Future of AI and Business Logic
20:24 Leveraging AI for Business Growth
24:09 Final Thoughts and Contact Information
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Episode Guest:
Chris Bache: On LinkedIn

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Kapitel

1. Intro (00:00:00)

2. Guest: Chris Bache from Hatch AI (00:01:14)

3. Chris's Background and Hatch's Evolution (00:01:44)

4. Defining Rehash and Best Practices (00:04:16)

5. Implementing a Rehash Program (00:05:11)

6. Success Stories and Real-World Applications (00:07:36)

7. Optimizing Messaging and Compliance (00:13:15)

8. AI in Customer Interactions (00:17:53)

9. Future of AI and Business Logic (00:19:59)

10. Leveraging AI for Business Growth (00:20:24)

11. Final Thoughts (00:24:09)