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EP 124: “Psychology of Satisfaction” - Mike & Blaine
Manage episode 396016807 series 2969492
Inhalt bereitgestellt von Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
We all know how it feels when someone either goes way over the top to deliver or drastically falls short. You’re either emotionally charged or pi**** off. In this compelling episode, Mike & Blaine delve into the psychological effects of 'underpromising and overdelivering' on customers. They discuss how exceeding expectations can significantly enhance customer satisfaction and loyalty, but the opposite is also just as true. In either case, this is bound to be an interesting conversation on transforming the customer experience.
Thanks to our beer sponsors! Larry Weinstein, Rachel Barnett & Neighbour Pat!
Featured Beer: @prairieartisanales @foundersbrewing
Mike: Prairie Artisan Ales - Heatwave Sour
Blaine: Founder’s - KBS Bourbon Barrel Aged Stout
Watch on YouTube: https://youtu.be/Osyiu1oR_-c
Thanks to our Show Sponsor, Magic Mind
Only this January, they help you gear up to crush your 2024 new year resolutions fully focused. AND with my code: BBBS20
It’s an extra 20% off, which gets you to a 75% off. This only lasts until the end of
January, so hurry up before it goes away. You get 1 month for free, when you’re subscribing for 3 months at:
https://www.magicmind.com/JANbbbs
Listen to all our episodes at: https://www.mikeandblaine.com
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