How modern F&I leaders protect profit with Paul Brown

Inside Automotive with Jim Fitzpatrick, powered by CBT News

We sit down with Paul Brown to relaunch F&I Today and dig into what modern F&I should look like post‑COVID. From digital menus to staffing ratios, we share practical ways to protect profit, reduce chargebacks, and raise CSI without sacrificing speed.
• Why the final F&I conversation shapes long‑term loyalty
• How to use digital tools and remote closes to increase trust
• Presenting a complete menu to every customer
• Turning customer preferences into higher PVR and fewer chargebacks
• Framing protection as payment stability amid rising costs
• Year‑end focus on process discipline and accountability
• Staffing benchmarks to avoid bottlenecks on busy days
• Building a bench and using the desk to speed submissions
Stay tuned to cbtnews.com for the first F&I Today show next week; we’ll send notices in our emails for the exact time
Inside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive.

For more content, visit CBTNews.com and follow us on your favorite podcast platform.

Kapitel

1. Welcome And Series Reveal (00:00:00)

2. Paul Brown’s F&I Background (00:00:36)

3. The Real Role Of Today’s F&I (00:02:13)

4. What The Series Will Teach (00:04:34)

5. COVID, Digital F&I, And Menus (00:06:02)

6. Customer Experience As Profit Engine (00:10:05)

7. Affordability, Risk, And Framing Value (00:12:16)

8. Year-End Focus And Process Discipline (00:14:25)

9. Staffing Levels And Beating Bottlenecks (00:16:11)

10. Wrap-Up And Launch Details (00:18:38)