Andy Gelcher Reveals How Chevrolet Dealers Are Thriving Despite Market Headwinds

Inside Automotive with Jim Fitzpatrick, powered by CBT News

Chevrolet National Dealer Council Chairman Andy Gelcher discusses how dealerships are navigating today's challenging automotive landscape while maintaining strong performance. Despite uncertainty around EV tax credits and shifting consumer preferences, Mohawk Chevrolet has increased new car sales by nearly 40% and used car sales by nearly 30% compared to last year.
• EV sales increasing 25% at Mohawk Chevrolet, partly driven by customers rushing to use the $7,500 federal tax credit before it expires
• Strategic focus on more affordable EVs under $40,000 to maintain momentum after tax credits end
• Used car sourcing succeeding through service drive exchanges (20-30 vehicles monthly) and digital tools like Kelley Blue Book's Instant Cash Offer
• GM's Car Bravo program providing competitive advantage by allowing dealers to offer special financing on non-GM certified pre-owned vehicles
• Mobile service growing but still developing, with capacity for significant expansion beyond current 6-7 appointments weekly
• Tariff concerns and "buy American" sentiment having less impact than initially expected as manufacturers absorb most costs
• Customer experience remaining the central focus across all dealership touchpoints
Our success comes from focusing on exceptional customer experiences at every interaction point – whether in our showroom, service drive, or delivering vehicles to homes states away.
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Kapitel

1. Introduction to Andy Gelcher (00:00:00)

2. EV Market Challenges (00:01:36)

3. Strategies for Used Car Acquisition (00:03:42)

4. Mobile Service Initiatives (00:08:08)

5. Customer Experience Priorities (00:10:05)

6. Tariffs and Industry Outlook (00:12:34)