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Robert Stephens
Manage episode 329756311 series 3355109
Inhalt bereitgestellt von Jessica Harris. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Jessica Harris oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
Robert Stephens started making computer tech-support house calls on his dirt bike while he was a college student at the University of Minnesota in 1994. He’d arrive to a customer’s house on time, take off his shoes, wear a clean uniform, and fix the problem. His cheeky “law enforcement” marketing theme caught people’s attention, and the company grew from one employee to now over 20,000. Geek Squad was acquired by Best Buy in 2002, and there are over 1,000 Geek Squad “precincts” across the United States, Canada and China. Robert tells Jessica Harris how he turned his tiny tech support business into a customer service giant, from scratch.
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