Episode 46 - Capturing Missed Leads with Nicole Rivera from Jill’s Office

Fence & Deck Mastery Podcast

In this episode of the Fence & Deck Mastery Podcast, host Alex Danner is joined by Nicole Rivera, Director of Sales and Marketing at Jill’s Office, a premier answering service for contractors and home service businesses. Jill’s Office helps companies in the fencing and decking industries capture leads and enhance customer service by offering 24/7 call handling, improving response times, and alleviating the burden of missed calls.

Nicole shares insights into the impact of missed calls, noting that the average business owner loses around 234 potential leads each year by not answering calls promptly. She also explains how Jill’s Office customizes services to align with each client’s unique needs, whether by handling after-hours calls, scheduling appointments, or following up on leads within minutes. Nicole discusses Jill’s Office’s recent launch of AI-assisted text and call handling, which helps manage high volumes while keeping costs down.

This episode is packed with actionable insights for contractors looking to streamline customer communication, enhance their brand’s reputation, and maximize revenue by ensuring every lead is captured.

If you have any questions about your marketing, feel free to reach us out to the Fence & Deck Marketers team on our website deckfencemarketers.com, or search for us on all social media channels including Facebook, Instagram, TikTok and LinkedIn.

We also do monthly webinars so feel free to reach out if you’d like to join those and we’ll email you the Zoom link.