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6: Customer Service
Manage episode 437599385 series 3564449
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On the final episode of this season of the Feel Good Hairdressing Podcast, Laura and Otto are doing a deep dive into customer service - arguably one of the most important elements of running you salon!
Listen to this episode to find out:
Listen to this episode to find out:
- Why Otto isn't a fan of the term 'customer service'
- The importance of creating magic moments in the salon
- Why customer service is all about the little things
- Tips on relationship building with clients
- How staff can work together to provide exceptional client experiences
- Why you should rebook clients whilst in the chair and other tips on retaining your clients
- The two cocktail rule!
Thank you for joining Hair Ott for this season of the podcast!
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