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Destination CRM’s 2024 CX Megatrends to Watch Wrap Up with Samatha Middlebrook
Manage episode 398510923 series 3449109
Inhalt bereitgestellt von TruStory FM and Upland Software. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von TruStory FM and Upland Software oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
Each year, Destination CRM magazine holds its Customer Experience Trends to Watch webinar. In fact, it’s the number one most popular roundtable topic they have each year. It’s where CX solution providers are invited to share what they believe are the 2024 trends to watch.
This week, we’re talking all about trends of 2024 with our own Samantha Middlebrook, Senior Director of Product Marketing and Management for Contact Center Productivity at Upland. She presented at the webinar and is back with Pete Wright to share what she learned—and shared—from the CRM Magazines Customer Experience Trends to Watch Webinar.
Links & Notes
- The Inner Circle Guide to Agent Engagement & Empowerment (uplandsoftware.com)
- 3 Ways AI Can Boost Your Contact Center Productivity (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
- (01:52) - Call Center Trends for 2024
- (09:26) - AI
23 Episoden
Teilen
Manage episode 398510923 series 3449109
Inhalt bereitgestellt von TruStory FM and Upland Software. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von TruStory FM and Upland Software oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
Each year, Destination CRM magazine holds its Customer Experience Trends to Watch webinar. In fact, it’s the number one most popular roundtable topic they have each year. It’s where CX solution providers are invited to share what they believe are the 2024 trends to watch.
This week, we’re talking all about trends of 2024 with our own Samantha Middlebrook, Senior Director of Product Marketing and Management for Contact Center Productivity at Upland. She presented at the webinar and is back with Pete Wright to share what she learned—and shared—from the CRM Magazines Customer Experience Trends to Watch Webinar.
Links & Notes
- The Inner Circle Guide to Agent Engagement & Empowerment (uplandsoftware.com)
- 3 Ways AI Can Boost Your Contact Center Productivity (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- (00:00) - Welcome to Connected Knowledge
- (01:52) - Call Center Trends for 2024
- (09:26) - AI
23 Episoden
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Ähnelt Connected Knowledge from Upland Software
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
The Fragmented Podcast is the leading Android developer podcast started by Kaushik Gopal & Donn Felker. Our goal is to help you become a better Android Developer through conversation & to capture the zeitgeist of Android development. We chat about topics such as Testing, Dependency Injection, Patterns and Practices, useful libraries, and much more. We will also be interviewing some of the top developers out there. Subscribe now and join us on the journey of becoming a better Android Developer.
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
Stay current on JavaScript, Node, and Front-End development. Learn from experts in programming, careers, and technology every week. Become a supporter of this podcast: https://www.spreaker.com/podcast/javascript-jabber--6102064/support.
…
continue reading
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