Show notes are at https://stevelitchfield.com/sshow/chat.html
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Inhalt bereitgestellt von TruStory FM and Upland Software. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von TruStory FM and Upland Software oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
Ähnelt Connected Knowledge from Upland Software
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Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu
Manage episode 373902118 series 3449109
Inhalt bereitgestellt von TruStory FM and Upland Software. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von TruStory FM and Upland Software oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it.
Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge.
Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it.
Links & Notes
- Connected Knowledge - RightAnswers (uplandsoftware.com)
- RightAnswers X - Knowledge Management Extension | Upland RightAnswers (uplandsoftware.com)
- What is Connected Knowledge | Upland RightAnswers (uplandsoftware.com)
- Find our Episodes at UplandSoftware.com
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:24) - Introducing Stin Mattu
- (01:04) - What is Connected Knowledge?
- (02:15) - The Baggage Behind Connected Systems
- (07:50) - Lift & Shift versus Linking Systems
- (09:12) - On Integrations
- (13:15) - Knock-on KM Benefits
- (20:13) - RightAnswers
20 Episoden
Teilen
Manage episode 373902118 series 3449109
Inhalt bereitgestellt von TruStory FM and Upland Software. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von TruStory FM and Upland Software oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it.
Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge.
Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it.
Links & Notes
- Connected Knowledge - RightAnswers (uplandsoftware.com)
- RightAnswers X - Knowledge Management Extension | Upland RightAnswers (uplandsoftware.com)
- What is Connected Knowledge | Upland RightAnswers (uplandsoftware.com)
- Find our Episodes at UplandSoftware.com
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:24) - Introducing Stin Mattu
- (01:04) - What is Connected Knowledge?
- (02:15) - The Baggage Behind Connected Systems
- (07:50) - Lift & Shift versus Linking Systems
- (09:12) - On Integrations
- (13:15) - Knock-on KM Benefits
- (20:13) - RightAnswers
20 Episoden
All episodes
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Ähnelt Connected Knowledge from Upland Software
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
A weekly talk show taking a pragmatic look at the art and business of Software Development and the world of technology.
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
continue reading
Montgomery & Co. is a weekly podcast where WNBA champion and part-owner of the Atlanta Dream Renee Montgomery is joined by her mother Bertela Montgomery, her sister Nicole Young and her wife Sirena Grace as they chart a unique path through the business world as four black and brown women keeping their family first at all times. Both insightful and compelling, this one-of-a-kind talk show combines interviews with some of the world’s top innovators & entrepreneurs with sports and culture conve ...
…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Marc Fennell and a team of people far smarter than him (his words, not ours) take a fun deep dive into how technology is reshaping our lives.
…
continue reading
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