Customer Retention “Customer Clues to Owner Views” on Mike and Blaine

Business, Beer & BS with Mike & Blaine

What type of customer are you? Believe it or not, the type of customer you are directly correlates to the type of customer service you provide in your business. I bet that if you have terrible customer service, you might also be a terrible customer and vice versa. In this episode, Mike and Blaine talk about the parallels between customer traits and leadership styles in your business.

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Featured Beer: @belchingbeaver @estbrew

Mike: Belching Beaver - Phantom Bride IPA

Blaine: The Establishment - Fuzzy Logic Imperial NEIPA

Thanks to our Beer Sponsors! Rachel Barnett from Gentle Frog, ‘Baltimore Mike,’ CPA Larry Weinstein, and Neighbor Pat!

Watch on YouTube: https://youtu.be/gIQ30Nfj9mk

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Show Notes:

In this episode, Blaine and Mike discuss the importance of good customer service and how it reflects on both the customer and the business owner. They share personal experiences of both exceptional and poor service, emphasizing the impact it has on their perception of the business. They also highlight the significance of communication and responsiveness in building strong customer relationships.

The episode concludes with a mention of the Aura framework, which focuses on acknowledging, updating, resolving, and approaching customer issues. In this conversation, Mike and Blaine discuss the importance of treating customers well and the consequences of not doing so. They share personal experiences of dealing with difficult customers and explain their philosophy of going above and beyond for clients. They also introduce a new segment called 'Blaine's Shit List' where they will discuss businesses that provide poor service. The main takeaway is that businesses should prioritize customer satisfaction and avoid becoming disconnected from their clients.

Takeaways

• Good customer service is essential for building strong customer relationships.
• Acknowledging and responding to customer issues promptly is crucial.
• Effective communication and regular updates help in resolving customer problems.
• Approaching customers after resolving their issues ensures their satisfaction.
• Poor customer service can lead to negative perceptions and loss of business. Treating customers well is crucial for business success.
• Going above and beyond for clients can lead to positive word-of-mouth and repeat business.
• Businesses should avoid becoming disconnected from their clients.

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