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Automating 200k Manual Hours with Reddy Mallidi
Manage episode 331761212 series 3351361
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Episode 6: Automating 200k Manual Hours with Reddy Mallidi
Date: 14 June 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process
Guest: Reddy Mallidi
On this episode of Bots & Thoughts: The Hyperautomation Podcast, our host, Jimmy Hewitt, sits down with guest, Reddy Mallidi, who was the VP of Global Operations at Autodesk Inc., to discuss the transformative effect that hyperautomation can have on a company. During this conversation, Reddy speaks about implementing hyperautomation throughout Autodesk, from his visionary period to implementation and everything in between. Reddy gets into topics such as how to get your team behind hyperautomation the right way, how to overcome apprehension and staff off disappointment, his virtuous cycle of hyperautomation that combines professional development with operational excellence, and so much more. Reddy imparts his knowledge and passion for hyperautomation in this episode and you don’t want to miss it!
Highlighted quotes from episode 6:
- Guest": "This was a great moment because, in the last 2+ years, we automated over 200,000 manual hours."
- Guest: “Hyperautomation could be in anything that could be done better.”
- Guest: “There is a huge opportunity to improve both the employee experience and customer experience. That would be a win for any company or organization.”
- Host: “Success will breed success. In due time, you’ll have your hyperautomation COE (Center of Excellence).”
- Host: “The ‘as is,’ the current state, process is rarely good and clean.”
- Guest: “We reduced the cycle time—just by cleaning up the process—by 75%.”
- Host: “You just solved a three-week problem down to three minutes…That’s customer experience. That’s employee experience. There’s ROI there. There are manual hours saved there. And the overhead was next to nothing. It just took mapping out a process.”
- Host: “That speaks to the idea of you don't have to map out your entire enterprise end-to-end to get started. Some leader somewhere knows where the pain is.”
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