#9 Automation Talk - A seamless customer journey experience with RPA, Chatbots & more with Diana Kanostrevac and Louise Kuehns

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In today's episode Louise welcomes Diana Kanostrevac.

At the time of this podcast recording, Diana was Head of Operations & Innovation Champion at Generali Vitality. She talks about an Omni-Channel Initiative at Generali Vitality that transforms the customer journey into a seamless experience using a combination of RPA, Chatbots and more. Furthermore she explained the do’s and don’ts of Change Management and Transformation.

Enjoy listening!

Get in touch with us:

Website: https://www.botsandpeople.com/?utmsource=podcast&utmmedium=automation-talk&utmcampaign=website-traffic&utmcontent=automation-talk

Mail: podcast@botsandpeople.com

Automation Community: https://discord.com/invite/9wMRxuzfnZ

LinkedIn Bots & People: https://www.botsandpeople.com/?utmsource=podcast&utmmedium=automation-talk&utmcampaign=social-media-traffic&utmcontent=automation-talk

Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/

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