#9 Automation Talk - A seamless customer journey experience with RPA, Chatbots & more with Diana Kanostrevac and Louise Kuehns
Manage episode 335354875 series 3012935
In today's episode Louise welcomes Diana Kanostrevac.
At the time of this podcast recording, Diana was Head of Operations & Innovation Champion at Generali Vitality. She talks about an Omni-Channel Initiative at Generali Vitality that transforms the customer journey into a seamless experience using a combination of RPA, Chatbots and more. Furthermore she explained the do’s and don’ts of Change Management and Transformation.
Get in touch with us:
Automation Community: https://discord.com/invite/9wMRxuzfnZ
LinkedIn Bots & People: https://www.botsandpeople.com/?utmsource=podcast&utmmedium=automation-talk&utmcampaign=social-media-traffic&utmcontent=automation-talk
Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/