ServiceNow Strategies for Building High-Performing Teams with Richard Andrews of DevoTeam

Beyond the Title: Conversations with ServiceNow's Elite

In this episode of Beyond the Title podcast, we sit down with Richard Andrews, Managing Director of Devoteam UK and Ireland. Richard takes us on a journey through his dynamic career, from his beginnings in retail banking to becoming a key player in the digital tech consulting world. Hear how his focus on continuous improvement and high-performing teams has shaped his professional philosophy and driven his success.

"Let’s think about the customers that we’re really trying to serve and what we need to do in order to create a high-performing team to do that." — Richard Andrews

In this episode, you will:

• Discover Richard’s early career path and how he transitioned from retail banking to digital consulting.
• Understand the pivotal moment that introduced him to ServiceNow and how it revolutionised his approach to managing workflows.
• Learn about the mindset and strategies Richard employs to foster high-performing teams and drive innovation.
• Explore the challenges and triumphs of adapting to change and building resilience in a fast-paced industry.
• Find out how Devoteam is shifting its focus to Customer Service Management and HR service delivery to meet evolving client needs.

Tune in to this episode to gain a fascinating glimpse into Richard Andrews' professional journey and the principles that guide his work. Don't miss out on the valuable lessons and stories from a leader in digital transformation.

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