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ServiceNow's AI Revolution: Agents, CRM, and Business Tech Future
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The "AI with Arun Show" YouTube video features an interview with Ashish Lahoti, CTO of ServiceNow, where he discusses the company's AI-driven vision for enterprise technology. Lahoti explains how ServiceNow aims to create an AI-powered nerve center through its platform, which integrates various AI agents, data sources, and workflows. He provides real-world examples of how ServiceNow's AI agents are transforming businesses, from customer support at Starbucks to inventory operations at a large retailer, and employee support at NVIDIA. The conversation also addresses critical aspects like data readiness, AI ethics, and bias, highlighting ServiceNow's AI control tower for governance and risk management. Finally, Lahoti shares his optimistic outlook on the future of AI, envisioning a world where AI agents collaborate to perform complex tasks, augment human work, and positively impact various industries, including mental health.
#ServiceNow #AIRevolution #DigitalTransformation #EnterpriseAI #CRM #FutureOfWork #AIinBusiness #DataFabric #BusinessTech #Innovation
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