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Coming to grips with over 100,000 restaurants shuttered...It's time to fix what's broken. FULL COMP is a weekly show exploring the past and future of the hospitality industry. Provocative and actionable, the show aims to ask the tough questions, supplying listeners with the tools and resources needed to thrive post-pandemic. The host, Michelin-rated restaurateur Josh Kopel, challenges conventional wisdom by hosting both hospitality professionals and thought leaders from outside of the indust ...
 
Shari Bayer of Bayer Public Relations explores behind-the-scenes talent within the hospitality industry. Experienced restaurant and hospitality professionals reveal their stories and expertise through a lively and reflective conversation about the industry. Shari also adds speed round games, solo dining stories, PR tips, and current event discussions into the mix, rounding out each episode with a question from the current guest to the next, tying the entire series together.
 
Your weekly chat with guests who rock the ( global ) hospitality industry in their own way, with their own habits and in their own niche of hospitality. Please subscribe if you like to hear me pick the brain of our industry's rockstars all over the world.
 
Industry Night is the long-talk format radio show and podcast that brings you up close and personal with the trends and trendsetters across today’s diverse food, wine, spirits, brews and hospitality landscape. For in-depth insights and insider tips, join your host, Nycci Nellis, cohost of Foodie and the Beast, the DC area’s one and only food and wine variety show, and all the locally, nationally and globally renowned chefs, restaurateurs, cookbook authors, mixologists, somms, distillers, bre ...
 
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On today's episode of All in the Industry®, Shari Bayer is back at Heritage Radio Network's studio in Bushwick, Brooklyn, with her guest, Steven Hall - Founder of Hall PR, a multi-lingual media agency focusing on culinary and hospitality. Steven founded his NYC-based company in 1996 with the late Sam Firer. Born and bred in Flushing, Queens, Steven…
 
We've all been burned. A bad business plan, a bad business partner, a global pandemic... What happens next is what defines our lives and our careers. Chef Claudette Zepeda built an award winning restaurant only to have it taken away but, rather than seeing that as the end of the story, she began a new chapter, leveraging her talent and experience t…
 
On episode 41 of Real World Talks we had the pleasure of interviewing Benjamin Collins, Director of Human Resources at Boucher Brothers, the brand on the sand! He described his company in three words and debunked misconceptions about the human resources department, often compared to the principal’s office. On this episode he goes in depth on what B…
 
Layers. Great storytelling has tons of them. As restaurateurs we create these layers through food, beverage and ambiance to draw our guests into our world. Today we take a trip into Sahra Nguyen's world and learn how the vendors we purchase from can say something about who we are and what we believe. That change can happen one cup of coffee at a ti…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Maneesh Goyal, Founder & Partner at Sona, a new Indian brasserie in NYC’s Flatiron District, which he founded with hospitality veteran David Rabin, and acclaimed actress and businesswoman, Priyanka Chopra Jonas, along with Executive Chef Hari Nayak. Sona is a tribute to Indian cultu…
 
Cameron Herold has built three companies valued at $100M each. His superpower is getting shit done. He's an operator of the highest caliber that is responsible for driving the growth of companies like 1800GotJunk and entrepreneurs like Elon and Kimball Musk. Today we define what operational excellence is, what it looks like in practical application…
 
April of 2020 was going to be a magical month for my restaurant. We had spent over a year working towards carbon neutrality and that was the month we were finally going to achieve it. Obviously my plans were derailed by the pandemic but, I've never lost sight of the importance of environmental responsibility. What I learned through that process was…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Joshua David Stein, a Brooklyn-based, prolific writer and the author of many books, cookbooks and children’s books, including his latest and first solo cookbook, Cooking for Your Kids: At Home with the World’s Greatest Chefs (Phaidon). Joshua is the co-author of Notes from a Young B…
 
Ken Grossman is a craft brewing pioneer. In the late 1970's, he, along with about half a dozen other brewers, started the first craft breweries in the US. Over 40 years later, the other guys are no longer in business and Ken's company is worth over one billion dollars. In our conversation together we talk about what it took to survive in those earl…
 
Mark Twain once said, “Find a job you enjoy doing, and you will never have to work a day in your life.” On Episode 40 of Real World Talks, our guest Madison Weinstein, Sr. F&B Training Coordinator of Hershey Entertainment and Resorts loves her job! She ecstatically spoke about her fun work environment, her path to her current role, the ins and outs…
 
Go big or go home. Remember those days? It seems a lot of folks have changed their minds. Restaurants with small footprints small menus are popping up everywhere. Well, not in wine country and not with Dustin Valette at the helm. Dustin is leveraging over 50 years of combined industry know-how to create an iconic restaurant that's as ambitious as i…
 
As a business, creating and living by core values is a full time job. It's a choice that changes the very genetic code of our restaurants. When done right, they answer every question and create a roadmap to the future. Today we chat with John Cappasola, a culture-first leader who spent the pandemic doubling down on his commitment to living and lead…
 
For 50 years, Randy's Donuts has been a Los Angeles staple. The iconic giant donut seated above the restaurant can be seen for miles and on the big screen. One man, Mark Kelegian, saw more than a restaurant, he saw an international brand that could transform this tiny restaurant into a global phenomenon. Today Mark shares the tactics and tools he's…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Judiaann Woo, an independent marketing and media relations consultant specializing in food and travel, and host of “Food People Are the Best People,” a new podcast on the Eat Drink Dine Podcast Network. Judiaann was born in South Korea, raised in Portland, Oregon and developed her c…
 
Do you remember the transition from employee to manager? For most of us, the boss just handed us the keys one day and asked us to lock up. Within a month, we have a title, a lot more responsibility and a lot less money in our pocket. What do you wish you knew before stepping into that role? A lot, right? Ken McGarrie set out to document every lesso…
 
When we reflect upon the overall failure rate within our industry and when we look at the current labor crisis we're facing, it easiest question to ask is "Who's to blame?" The hardest answer to stomach is "us". To one degree or another, as an industry, we've dug the hole we find ourselves in. But that's just the bad news. The good news is that mea…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Josh Sharkey, Founder and CEO of meez, the recipe tool for professional chefs. Josh has over 15 years of experience as a chef, from Michelin Star restaurants in Norway, to working with some of the best chefs in NYC, including Gray Kunz, David Bouley, and Floyd Cardoz. In 2009, he op…
 
Why won't our people come back to work? What do we need to do to get them back and get them excited about rebuilding this industry together? Restaurateur Michel Falcon has been asking the same questions and has come up with really useful answers. Today, we dive deep into the recipe he uses to create and manage world class teams and the tactics he u…
 
What if we could create great businesses by doing good? The biggest hurdle I've faced as a restaurateur is the unpredictability of sales week to week and month to month. I believe Jacob Bindman may have created the solution to not only that problem but also how to feed the hungry at the same time. Today, we're discussing the San Francisco New Deal.…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Ellen Yin, Co-Founder and Owner of High Street Hospitality Group (HSHG). Ellen operates some of the country’s most celebrated dining establishments, including a.kitchen+bar, Fork, High Street Philly, and High Street Provisions in Philadelphia and High Street on Hudson, in Manhattan.…
 
The truth: unvarnished. That's what this moment requires. As an industry, we need to take a hard look in the mirror and determine what's working and what isn't. Today's guest, Robert Greene did just that but, instead of tackling an industry, he chose to tackle the human condition at large. Robert is a NYT bestselling author who's dug deep into the …
 
How do we overcoming the obstacles in our life? Rarely we succeed by holding our ground. To overcome, we must push forward. That forward march can look different for each of us. For serial restaurateur Victoria Freeman, it looks like opening another restaurant. Today we discuss how her restaurant group managed to survive the pandemic and how they i…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Fany Gerson, Chef and Founder of La Newyorkina, a Mexican ice cream and sweets company based in NYC; and Fan-Fan Doughnuts, a new doughnut shop in Bed Stuy, NYC. A graduate of the Culinary Institute of America, Fany has worked in a range of fine-dining kitchens around the world. As …
 
I've dedicated most of the last year of my life to asking these two questions: How did we get here? Where are we going? Believe it or not, one of the most frequent question I get is: How did you get here? It seems many of you are curious as to how and why I started the show and exactly what is the nature of my relationship with Yelp. Today I tackle…
 
We've spent a ton of time talking about pandemic pivots, but what about the evolutions that have resulted from this apocalyptic disruption? What about the permanent changes operators have made that are having a lasting positive impact on their businesses. Ian Pomerville and the Spruce Peak Lodge are having their best year ever. Why? They didn't piv…
 
You can do anything you set your mind to! On Episode 39 of Real-World Talks, we welcomed Carmen Scalise, Vice President of Talent & Strategy, Evolution Parking & Guest Services. Carmen shared her journey and the knowledge and skills needed to become a VP of Talent & Strategy. On this episode, Carmen also discussed what sets Evolution Parking & Gues…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Anthony Mangieri, chef and owner of Una Pizza Napoletana, who is known as the ‘pizza pope’ and a pioneer of Neapolitan-style pizza in the United States. A native of New Jersey, Anthony grew up in a close-knit Italian-American family and developed a pizza obsession from a young age, …
 
I often wonder what the next generation thinks when they look at the way we do business. They grew up with the internet as a part of their daily life and they go to work in restaurants with POS systems older than they are. Well, it appears they've had quite enough of that... Alex Canter is a new breed of restaurateur working to fix the problems he …
 
We live in a polite society. We're taught the importance of asking for permission. But what happens when you don't. What happens when you decide one day to start a restaurant. No investors, no permit, no publicist, no permission. You just start. Today we chat with Logan Sandoval who created Zef BBQ, a trendy BBQ joint on the edge of Los Angeles loc…
 
I was born and raised in Baton Rouge, Louisiana. When I was in college, there was a guy just a little bit order than me working the fry line at a small fried chicken joint that he opened on the edge of campus. That guy was Todd Graves and that fried chicken joint has become the $2 billion dollar Raising Cane's empire. Today Todd and I run through w…
 
We've all got a lot going on. Sometimes it's hard to figure out how the headlines we see on the news directly affect our restaurants. But the truth is, what's going on out there does matter in here. Few see this more clearly that Celebrity Chef Nyesha Arrington and restaurateur Philip Camino. These two have decided to bridge the gap between what's …
 
On today's episode of All in the Industry®, Shari Bayer's guest is Brian Bistrong, Corporate Executive Chef of The Connell Company’s The Park (Twitter, Instagram, LinkedIn, Facebook), and Culinary Program Director of The Park’s hospitality group, Table & Banter. With years of rich, diverse experience working side-by-side with renowned chefs such as…
 
You've heard me say it before, as an industry I think there's a ton to be learned from the experts outside of our industry. Today we chat with Afsheen Afshar, who proves me right. Afsheen is in the business of taking good companies and making them great and in recent years, has turned his attention to the restaurant industry. Today we run through t…
 
If an amazing restaurant opens and no one knows about it, does it have a chance at survival? Today we chat with media maven Max Block of CarvingBlock PR. He runs us through the tools and tactics he uses to get his clients the exposure they deserve and need to survive in a digital world. For more on CarvingBlock go to www.carvingblockpr.com ________…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Adam “George” Fournier, a LA-based bartender who was named the 2021 US Bartender of the Year by the United States Bartenders’ Guild (USBG) Presents World Class sponsored by Diageo. Adam’s experience includes running the bar program at Steingarten LA, Areal Restaurant in Santa Monica…
 
The chai tea latte you ordered at Starbucks this morning was made possible in no small part to the Shah family. Many believe that, Devan Shah, the prolific tea importer, is directly responsible for creating the American tea market as we know it today. In this episode we chat with Devan's wife and daughter, Reena and Bianca. Together they own Chado …
 
Can you say woman power? On Episode 38 of Real World Talks, we welcomed Joy Rothschild, Chief Human Resources Officer of Omni Hotels & Resorts. On this episode, Joy led us on her career path and explained how her dislike for one sector of the industry led her to what she loves: human resources within hospitality. She shared the skills and character…
 
Who's excited to talk about cleaning products? Anyone? Anyone? What if I told you that the products we use to clean directly relate to our labor margin? As it turns out, innovation in cleaning products could result in hundreds, if not thousands, of labor hours saved over the course of a year. Excited yet? Today we chat with Paul Edmondson of Procto…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Diana Tandia, Chef & Owner of Berber Street Food, an African café in NYC’s West Village featuring Afro-fusion cuisine. Diana, who is from Mauritania, Africa, learned with her family that quality of food is an essential for living. She moved to NYC in 2001, and began working as a ser…
 
We see headlines everyday about immigration but there's very little talk about the immigrants themselves. The story I bring you today isn't a story about overcoming adversity, it's a story about enduring adversity. Tee Tran represents the best our industry has to offer. Instead of fighting for the survival of his businesses over the last year he's …
 
Creating and maintaining a great and profitable wine program at my restaurant proved an impossible task. Folks spend their lives working to understand the intricacies of wine and I don't even drink wine. I know I'm not alone and, as we all begin the process of reopening, I wanted to bring in a friend and an expert to offer best practices. Greg Mart…
 
We idolize the trailblazers...those heroes with enough courage to do something truly original. It's easy to romanticize their struggles or attribute superhuman qualities that make them seem different than us. But they're not. Celebrity Chef Mary Sue Milliken is just a person, like you and me but through patience, grit and the belief in a better fut…
 
On Episode 37 of Real World Talks we welcomed Alan Lai, Director of Market Tests & Promo at Burger King Corporation, a part of Restaurants Brand International (RBI). On the episode, Lai explored his culture and career journey to RBI. For those working as a team member that want to move up the ladder, Lai provided great insight on how to take that f…
 
What does it mean to be a chef? Chef have long been known for high standards, attention to detail and an unparalleled work ethic. But they have also been know for big egos and bad tempers. Slowly things seem to be evolving. Today we chat with Erick Williams of Virtue who is redefining what it means to be a chef. Erick's standards are as high or hig…
 
What do Ryan Reynolds, P Diddy and The Rock all have in common? They've all partnered with and/or donated to Another Round Another Rally, a nonprofit organization devoted to bailing out and building up hospitality workers during and after the pandemic. Today we chat with founder Amanda Gunderson who looks back on what was accomplished in the last 1…
 
We all open restaurants with the noble goal to serve our communities something they want. Zak Wallace of Local Green took a different path. He set out to serve his community something they needed. Local Green provides healthy, plant based food within the food desert that Zak calls home. Being a social entrepreneur in the restaurant industry makes f…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Gavin Kaysen, an award-winning chef and founder of Soigne Hospitality Group in Minneapolis, known for his nationally recognized group of restaurants as well as his leadership in the culinary profession. His restaurants include Spoon and Stable, a 2015 James Beard Award Finalist for …
 
I'm obsessed with massive growth. Though I have no desire to own dozens of restaurants, I think there's a ton to be learned from the folks that do. Randy Dewitt is a scaling mastermind. From a single cafe, he launched an empire that includes Twin Peaks, Velvet Taco and countless other national brands. Today Randy shares the essential elements that …
 
Restaurants within restaurants within restaurants within restaurants. No, this isn't the sequel to the movie Inception, it's the innovative way the national brand Dog Haus has evolved its company over the last two years. It's a lot to take in, but today we chat with Quasim Riaz who unpacks their unique business strategy to take one restaurant and t…
 
On today's episode of All in the Industry®, Shari Bayer's guest is Liz Neumark, founder and chair of Great Performances, New York City’s premiere catering and events company. Liz cherishes her role as a palate educator, driven by a desire expose all New Yorkers to seasonal, flavorful food and to promote conversation about its sources and sustainabi…
 
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