Welcome to 'Owned and Operated' – the plumbing, electrical, and HVAC growth podcast that dives deep into the world of home service entrepreneurship. Hosted by John Wilson, a third-generation home service entrepreneur and CEO of The Wilson Companies, this podcast was launched in 2021 to bridge the gap between industry experts and listeners. Join us every Tuesday and Thursday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recr ...
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#120 - Rich Jordan and Knowing What Your Real Business Is In Home Service
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35:11
Send us a Text Message. In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors. They delve into the challenges of maintaining profitability in the HVAC installation sector, exploring the unpredictabil…
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#119 - Surviving and Thriving in HVAC with Rich Jordan
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26:20
Send us a Text Message. In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the colder seasons. They explore Rich Jordan's journey from operating a business with $800,000 in sales to achieving near…
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#118 - 'Jack'ed' Up Leadership: Powering Through Home Service Business Challenges
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26:23
Send us a Text Message. In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses. Sharing insights from their experiences in residential plumbing, HVAC, and electric services, they discuss the importance of evolving as a leader to meet the needs of …
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#117 - Leads and LSAs: The Post-Acquisition Journey to 5 Million
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34:24
Send us a Text Message. In this episode of Owned and Operated, John and Jack explores the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service comp…
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#116 - SCORE! Navigating Success in Home Service Growth with Scorecarding
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22:32
Send us a Text Message. In this episode of Owned and Operated, John and Jack explore the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service compa…
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#115 - Turf, Territory, and Scaling Your Business with Johannes Hock
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37:59
Send us a Text Message. Today on the Owned and Operated podcast, the boys interview entrepreneur Johannes Hock, the Owner of an artificial turf company who lives in Austin, Texas. They discuss Johannes's background, how he got into the turf industry, the business model of turf companies, expansion plans, challenges of scaling, and the factors influ…
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#114 - Find Your Score! NPS, Customer Satisfaction, and Righting Wrongs
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19:16
Send us a Text Message. In this episode, John and Jack discuss their strategies for enhancing customer satisfaction through the implementation of the Net Promoter Score (NPS) system. They detail the comprehensive process of gathering feedback across every customer touchpoint, from marketing to accounting, aiming to turn customers into promoters. Th…
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#113 - Fraud Unveiled: Navigating Small Business Scams & Safeguards
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19:40
Send us a Text Message. Join John and Jack as they delve into the topic of business fraud within small companies, focusing on home service industries. Discover how to identify and prevent fraud in this insightful podcast episode. Learn from John's firsthand encounters with external and internal fraud attempts, such as a shocking incident involving …
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#112- Breaking Down One of the Largest Home Service Companies in America
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27:15
Send us a Text Message. John and Jack highlight the importance and benefits of focusing on just one main service in a home service business to boost growth and success. John points to Leaf Filter as a standout example of a company that thrived by focusing exclusively on a specific service, implying that adopting a similar model of specialization an…
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#111- Acquisitions vs. Startups: Deciding to Buy or Build in Home Services
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Send us a Text Message. In this episode, John and Jack discuss the merits of buying versus building a business from their new studios. They emphasize the importance of reinvesting in the business rather than prioritizing personal expenses, and how such decisions impact growth and stability. They also explore the differing skill sets required for ea…
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#110- Avoid These Mistakes and Save Money with Your Home Service Business
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17:56
Send us a Text Message. John and Jack share their top three business mistakes, emphasizing lessons learned from these expensive errors. John highlights missteps like adopting a cost-saving-first philosophy by relocating the entire call center operations to the Philippines, expanding to multiple locations prematurely, and appointing the wrong person…
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#109- The $100M Goal: Why I'm Growing My Home Services Businesses
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41:33
Send us a Text Message. John and Jack engage in an in-depth conversation about scaling home service businesses, aiming for the $100 million goal. They discuss the importance of strategic hires, transitioning from generalists to specialists and experts, and the impact of proper staffing on business growth. They also share their experiences with a wo…
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#108- Cassie Niekamp: Scaling New Heights in the Fencing Industry
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50:35
Send us a Text Message. In this re-kick episode, Cassie Niekamp recounts her transition from the startup world to purchasing and running Bowden Fence Company. Cassie discusses the growth of the company, including revenue details, employee expansion, and system improvements. With a strong background in sales and recruiting for startups, Cassie provi…
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#107- Rich Jordan's Entrepreneurial Journey in Plumbing
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55:53
Send us a Text Message. In this re-kick episode, we revisit a timeless conversation with entrepreneur Rich Jordan who has impressively scaled Garon T Pumbing from $800,000 to a projected $17 million in revenue over three years. Starting with no industry experience, Rich's military background as a Marine infantry officer played a significant role in…
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#106- Warehouse Management: Sales Folders, Packout Kits, & Vendor Relationships
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32:01
Send us a Text Message. John and Jack explore the strategies fueling success in sales and warehouse management in this episode. They emphasize the role of sales folders in informing customers effectively and facilitating sales, as well as the concept of "Packout Kits” for enhancing job efficiency and speeding up installations. Moreover, John stress…
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#105- Week 1 of Jack's Plumbing Business Acquisition
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25:31
Send us a Text Message. Expanding a business can be both exciting and challenging, with new opportunities and complexities to consider. In this episode, John and Jack explored the nuances of blending two businesses together and the key strategies involved in managing the transition effectively. Jack also discusses his recent plumbing business acqui…
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#104- How To Run a Remote Cleaning Business with Neel Parekh
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42:20
Send us a Text Message. In this episode, John and Jack interview Neel Parekh, the founder of MaidThis Franchise, a remote cleaning business. Neel shares his journey from leaving a 9-to-5 job in private equity to starting a cleaning company after being inspired by a Reddit post. With a passion for travel, Neel optimized his business for remote opera…
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#103- Navigating Marketing Challenges and Expansion in Business
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15:28
Send us a Text Message. In this episode, John and Jack address the marketing challenges faced by home service businesses. John shares insights from a marketing planning workshop, emphasizing a common issue businesses encounter: reaching spending limits on demand channels such as LSA (Local Services Ads), regardless of their size. Jack also expresse…
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#102- Guerilla Marketing Tactics: Standing Out in Overcrowded Home Service Markets
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25:33
Send us a Text Message. In the competitive world of home service businesses, it can often feel daunting for smaller companies to go up against industry giants with massive budgets and resources. But in this episode, John and Jack share that there are strategic approaches that small businesses can take to not only compete but thrive in the market. B…
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#101- The 10 Best Home Service Business: John and Jack’s Ultimate Wishlist
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22:32
Send us a Text Message. John and Jack outline their ideal businesses. John is interested in asset-heavy ventures like HVAC, electric, landscaping, tree removal, and driveway replacements, while Jack favors commercial endeavors such as bank equipment maintenance, telephone pole replacement, animal removal, and hydroelectric plants. Episode Hosts: Jo…
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#100- Using AI in Home Service Businesses
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18:19
Send us a Text Message. In this episode, John and Jack exchange views on integrating Artificial Intelligence into their home service business. John elaborates on their utilization of AI for various tasks such as data analysis, marketing, communication, and improving written estimates for customers. They both share experiences with AI, emphasizing i…
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#99- The Best Communication Strategies That Professionalize Your Home Service Business
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Send us a Text Message. Today, John and Jack are diving into the crucial role communication plays as businesses grow. They're sharing practical strategies to boost team collaboration and alignment, covering everything from one-on-one meetings to huddles, L10s, and skip-level meetings. John stresses the ongoing challenge of sharpening communication …
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#98- Milestones to $5M: Separating Dispatch and CSR Roles in Your Home Service Business
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19:55
Send us a Text Message. In this episode, John and Jack talk about when and how to separate Dispatch and Call Center Representative roles for your home service business. It's a pretty pivotal moment for home service businesses that seems to happen around two and a half to three million of revenue, where these two fundamental positions become two dif…
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#97- From Tech Startups to HVAC News: Alec Stevanovski's Niche B2B Model
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36:38
Send us a Text Message. John Wilson and Jack Carr interview Alec Stevanovski, founder of Homepros, a niche-focused B2B media business. His newsletter goes out once a week and you can check out the HVAC industry news here. Stevanovski discusses his journey into the industry, highlighting his background in technology startups and his pivot to focusin…
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#96 - Business Breakdown: How to Make $8.4M with Well Drilling
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33:50
Send us a Text Message. In this episode, John and Jack discuss well drilling and do a business breakdown. Jack reveals that his friend earned $8.4 million last year from drilling wells. They underscore the significant financial investment, specific licensing requirements, and mechanical expertise needed to establish a well drilling company. Despite…
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#95- Listener Q&A: Five Keys to Scaling Your Home Service Business
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33:38
Send us a Text Message. John and Jack tackle a listener-submitted question addressing the five crucial aspects every business must master to scale successfully: the importance of daily reporting, tech transparency, job costing, lead attribution, and the monitoring of phone call interactions. Whether you're a Service Titan user or not, these princip…
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#94- From Startup to Success: Johnny Robinson's Information-Based Enterprise
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27:23
Send us a Text Message. Our discussion with Johnny Robinson aka SqueegeeGod continues in this episode as he talks about his experiences launching a new business, selling his previous venture, and switching to an information-based enterprise. We learn the difficulties of running a program-style company, addressing problems such as growing advertisin…
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#93- The Secrets of Startup Window Washing and Cleaning Businesses With Johnny Robinson
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25:19
Send us a Text Message. In this episode of Owned and Operated, we bring back Johnny Robinson aka SqueegeeGod as a guest, who shares updates detailing his start-up journey from window cleaning to launching several businesses and generating impressive revenue. Johnny also shares insights into hiring, marketing, and sales within the cleaning business,…
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#92- Managing HVAC Demand in Extreme Cold Weather
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19:34
Send us a Text Message. In the home service industry, extreme weather can significantly impact business. In this episode, John and Jack dive into the challenges posed by freezing temperatures and discuss effective strategies to manage the increased demand that accompanies such weather events. They cover the high demand for HVAC services during cold…
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#91- How to Run a B2B ServiceTitan Consultancy with Danny Peavey
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35:09
Send us a Text Message. In this episode, we welcome Danny Peavey, who has a long family history in the trades. He is the owner of Home Service Engine, a B2B consultancy that helps home service companies maximize their investment in Service Titan software. Danny shares his background in the trades and tech, explaining how he helps clients with data …
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#90- Listener Q&A: HVAC Pricing Strategies and Plumbing Business Valuations
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26:40
Send us a Text Message. In this episode, John and Jack address two listener questions. The first question comes from an HVAC business owner facing weeks of fully booked schedules. Jack recommends expanding the team, while John proposes a strategic increase in prices. The second question revolves around valuing a plumbing company and the potential r…
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#89- Extreme Weather Prep: Optimizing HVAC & Plumbing Operations
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28:29
Send us a Text Message. When you work in a weather-enhanced business, there are tons of opportunities when you’re prepared. John and Jack share their game places to make sure operations run smoothly. The extreme temperatures and cold, wet, and windy weather encompass all facets of John's 5 trades: Cold impacts HVAC, wet affects plumbing, drains, an…
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#88- How To Run a Pool Service SMB with Tim Ryan (Part 2)
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20:53
Send us a Text Message. Tim Ryan is back to talk more about running a pool care service business. He shares useful tips for newbies, the tricky parts of taking care of pools, and why having a mentor is so important. If you liked the first episode with Tim, you won't want to miss this insightful part two! Episode Hosts: John Wilson: @WilsonCompanies…
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#87- Business Breakdown with Pool Care SMB Expert Tim Ryan (Part 1)
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28:19
Send us a Text Message. A few weeks back John and Jack did a business breakdown on pool service. Tim Ryan caught us on X, did a review and said “It wasn't too bad for two outsiders looking in. Pool care is strangely complicated.” So we asked him to come on and tell us what exactly we got right and what we got wrong. Tim breaks down all the essentia…
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#86- Johnny SqueegeeGod - Starting and Running a Window Washing Business
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55:51
Send us a Text Message. In this special flashback episode of Owned and Operated, we're revisiting a chat with Johnny SqueegeeGod from 2021. Why the throwback? Well, following a recent discussion with Aaron Harper about power washing, it seemed like the perfect time to go back to Johnny's episode. He talks about running Orange Window Cleaning and re…
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#85- Mike Botkin Dominating Central Florida's Home Services
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59:34
Send us a Text Message. Tune in again to Mike Botkin's incredible journey! Back when this episode first aired, he was just starting out, acquiring various businesses. Fast forward to 2023, and guess what? Mike sold his business! It's a fun episode to listen to, seeing how he went from figuring things out in the early days to turning his business in…
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Send us a Text Message. In this episode, John shares his strategy for scaling your home service business to reach the $5 million mark. Picture this: an exceptional team, a steady lead flow, and a business rhythm that just clicks. John gets straight to the point, offering practical advice like keeping a close eye on personal spending to reinvest in …
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#83- Power Washing Part 2-Franchising a Path to Wealth Generation with Aaron Harper
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19:56
Send us a Text Message. Ready to explore more about franchises? If you didn't catch the last episode, Aaron Harper of Rolling Suds gave a peek into his world of franchises, and now he gets into the details. He generously shares all his knowledge about the challenges and victories of starting a power washing business, the importance of selecting the…
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#82- Power Washing Part 1-Franchise and Business Model with Aaron Harper
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30:50
Send us a Text Message. Ever wondered how power washing can turn into a booming business? Join Aaron Harper from Rolling Suds as he reveals the secrets behind turning power washing into a thriving business in this episode. Believe it or not, most of their customers are actually other businesses! Aaron walks us through his journey, from his beginnin…
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Send us a Text Message. In this episode, John shares his advice when it comes to acquiring a service company. From plumbing to HVAC, John's got the playbook on what to scout, where to scout it, and how to make it yours. His advice? Start small, focus on residential, and prioritize service-oriented businesses for the win. And before you think about …
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#80- How to Create a Winning Culture for Your Business
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21:22
Send us a Text Message. In this episode, John and Jack are exchanging ideas about building and keeping a thriving company culture. They stress how the leader's actions and choices shape the vibe for the whole organization. It's not just about rules; it's more about the day-to-day attitudes and behaviors of everyone. They share their own experiences…
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#79- Infrastructure Breakdown: Key Roles for Growth from 3 to 20 Million
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35:55
Send us a Text Message. Join John and Jack in this episode as they discuss the essential core of any business: support staff. They talk about the evolution of your accounting team as your revenue grows from 3 to 20 million. Prepare to learn about smart hiring in accounting and why it's not just about filling seats but finding the perfect fit for yo…
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#78- Google Search: Are you Number 1?
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15:28
Send us a Text Message. In this episode, John discusses the four pillars of dominating search for your home service business—from the competitive LSAs and the comeback of PPC to the lasting benefits of SEO and the vital impact of your GMB location and reviews. If you're a home service entrepreneur looking to boost your online presence, this episode…
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#77- Using Compensation to Drive Business Growth
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31:05
Send us a Text Message. Uncover the principles of a successful compensation model on this episode with John and Jack. They dive into the structures they’re using for all roles on the team including: managers, technicians, and philosophy. Learn how to set goals, use bonuses wisely, and consider flat-rate incentives to boost productivity. Whether you…
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#76- Maximizing the Daily Potential of Your Business
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29:24
Send us a Text Message. In this episode, John and Jack discuss how home service businesses handle their capacity. As a service, you are selling the time and expertise of your techs. The job is to fill capacity, and you should think about filling capacity like this: if you have a tech for eight hours, you want them to be working hands on the tools a…
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Send us a Text Message. Talking about recruitment for home services, John Wilson breaks it down in this Owned and Operated episode. He says focus on what you need, set clear expectations, and make the pay enticing. Skip the long task lists; have real conversations in interviews about how your business runs. He also highlights the significance of a …
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#74- Business Breakdown: Pool Service and Repair
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26:16
Send us a Text Message. In this episode, John and Jack immerse themselves into the world of pool service businesses. They discuss the appeal of hyper-focused route-based services, the potential for upselling in the industry, and the challenges of scaling in different regions. Tune in for a detailed exploration of customer acquisition strategies, se…
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#73- Damon Chlarson Tackling Challenges in the Construction Industry
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33:50
Send us a Text Message. In this episode, John and Jack interview Damon Chlarson, an entrepreneur who shares his experiences in the construction industry. Damon openly discusses the financial challenges, industry fluctuations, and even instances of fraud he encountered. His story provides valuable real-world lessons for aspiring business owners, esp…
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#72- The Best Passive Income Businesses with Minimal Maintenance
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30:00
Send us a Text Message. In this episode of Owned and Operated, Jack brings a business to the table that provides passive income with minimal maintenance: Hydroelectric Plants. This unique and niche business breakdown explores the challenges and benefits of owning these facilities. From regulatory hurdles to potential synergies with solar and wind e…
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#71- Exploring Business Ventures: Chimney Sweeping and Generator Service
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33:21
Send us a Text Message. In this episode, experience John and Jack's journey as they explore two unique business opportunities in the home services sector: chimney sweeping and generator service and installation. They also share some key factors like cost per click, labor acquisition, and overall business viability. Additionally, they discuss the ch…
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