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Take Stock is the field service podcast where we share the top trends, ideas, and strategies used in the trades industry and beyond. This podcast is presented by Commusoft - educating and empowering field service companies to provide world-class customer journeys. Episodes feature conversations and stories from thought leaders to help field service companies succeed.
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Transforming Payments with Instant Bank Pay - Commusoft meets GoCardless ft. Pat Phelan
50:26
50:26
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50:26
Welcome back to a TakeStock! presented by Commusoft. Today, we explore Instant Bank Pay—https://www.commusoft.co.uk/software-integrations/gocardless/—featuring Pat Phelan, Chief Customer Officer of GoCardless! Pat is an experienced CCO and has shared his wealth of customer knowledge with us. Have a listen and learn all about how GoCardless and Comm…
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Series 2, Episode 3: Commusoft meets Tools in the Trades
51:39
51:39
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51:39
Our first 2-guest episode is live! Rhys has been speaking with Kevin Graham and Joshua Wells about Tools in the Trades. Based in Niagara Falls, Canada, these two trade experts are helping to train new generations of Tradesmen and Tradeswomen across the country. Discover what they have to share about mentors, motivation, and much, much more! Apply t…
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Series 2, Episode 2: How Great Design Boosts Sales with Courteney Lockley
35:19
35:19
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35:19
The great painter Henri Matisse once said: “Creativity takes courage.” Fortunately, trades businesses don’t need to design a masterpiece to have a positive effect on sales. This week, Courteney Lockley, Graphic Designer and Product Designer with trumpet joins us to discuss the impact of great branding and how a little bit of effort can go a long wa…
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Series 2, Episode 1: Supporting Your Community and Your Bottom Line with Jordan Dietsche
29:18
29:18
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29:18
Community engagement is essential. Working with your community can take many forms and is a crucial part of growing your service business. For Jordan Dietsche, Marketer with BugTussel Wireless, community engagement is not just a task, but a way of life. In this episode we'll cover: A/B testing social media strategies Enhancing your marketing strate…
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Series 1, Episode 6: How HVAC Businesses Can Stay Competitive While Fighting Climate Change with Mark Nabong
20:16
20:16
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20:16
Climate change. If you have a heartbeat and access to news, you’ve heard about this global issue. So how does this impact field service? Specifically, the heating and cooling industry? This week, we’re thrilled to have Mark Nabong as our featured guest. Mark works in renewable energy and telecom infrastructure and will guide us through the complex …
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Series 1, Episode 5: Recruiting Women and Young People to the Trades with Shannon Tymosko
39:54
39:54
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39:54
Apply to be a guest by filling this form! The U.S. Department of Labor states that women make up almost half of the national workforce but represent only 13% of Registered Apprentices. Fortunately, change is coming to the trades. This week, we’re excited to host Shannon Tymosko, 3rd year electrical apprentice and motivational speaker who speaks on …
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Series 1, Episode 4: Pricing Your Services Sustainably with Wayne Bettess
51:22
51:22
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51:22
Apply to be a guest by filling this form! Inflation has swept through the global economy. The causes of inflation are multifaceted, interconnected, and it affects us all. The outcome? Our purchasing power has decreased. In order to maintain a healthy, profitable business, it’s necessary to raise rates. This week, Wayne Bettess, business coach and f…
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Series 1, Episode 3: The Five People You Need for a Successful Trades Business with Tersh Blissett
35:12
35:12
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Apply to be a guest by filling this form! There’s a saying: “You become the people you surround yourself with.” When starting a trades business, this is especially true! In this episode of Take Stock, CEO of Service Emperor and host of the Service Business Mastery podcast Tersh Blissett joins us to share his thoughts on who to have in your inner ci…
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Series 1, Episode 2: How to Create an Impactful Customer Experience with Jason Morjaria
46:12
46:12
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46:12
Apply to be a guest by filling this form! The Great Debate. Is the customer always right? Some agree, some disagree. Regardless of the answer, we do know the customer is important. Building an experience with a customer-centered approach is paramount to creating a successful business. In this episode, Jason Morjaria, CEO of Commusoft, joins us to s…
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Series 1, Episode 1: How to Sell In Field Service with Ross van Dijk
42:03
42:03
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42:03
Apply to be a guest by filling this form! There’s a shift taking place in field service. Trades companies are moving from quoting and estimating - to formal sales processes. Ross van Dijk, Territory Account Manager at Fortinet joins us to discuss his tried and true sales techniques, his humble beginnings selling CDs at the Choir Olympics, and how t…
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Apply to be a guest by filling this form! Introducing - Take Stock! A new field service podcast presented by Commusoft. Our first series, debuting Wednesday, June 29th, features our host, Charles Kay, and an all-star group of professionals from the trades and beyond. Join us as we dig into the challenges and ideas shaping the modern field service i…
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